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Gervais Volkswagen - Service Center

Lowell , MA

4.5
245 Reviews
Today: 8:00 AM - 5:00 PM Closed Now
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245 Reviews of Gervais Volkswagen - Service Center

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May 25, 2022

Another great experience at Gervais VW! ! Always great service and customer focus, looking forward to my next visit. More

by rdullea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022

Liliana is always courteous and helpful. She checked me in quickly and kept me updated on my service. She always explains everything well. More

by ajdearborn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022

I’m always explained everything that needs to be done with my cat. I never feel like I’m rushed. I feel comfortable asking questions even if they’re dumb questions. More

by Cheftanyanicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2023 -

Cheftanyanicole responded

Always a great service experience!

May 20, 2022

Every question that I fired at Liliana she had an answer for right away. She is very knowledgeable and super nice. I would highly recommend this dealership to friends and family. More

by Mr. Mastopholies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022

Great small dealer with great service. Lilliana is awesome to work with and has a great team! Always fixed right! More

by derekliberty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022

Liliana is a wonderful and positive young lady and She provides excellent customer service. She’s always pleasant and very polite. She also has a lot of knowledge and makes the customer feel at ease. More

by Bela26@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022

Fast, excellent service! Very easy to book an appointment. Work was done quickly and very well. More

by S H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022

Provided updates throught the process and was able to get a loaner car while waiting for parts. Would recommend! More

by Keithjames83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2022

Great experience at Gervais! Every question was answered and every concern taken care of. Liliana’s knowledge of exceptional. Would recommend to anyone looking for service! More

by Figjosh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2022

Liliana is the best service writer! Very easy and professional to work with. Highly recommend going to see her with all your car issues! 10/10 More

by tylersarringer711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.