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Gervais Volkswagen - Service Center

Lowell , MA

4.6
203 Reviews

203 Reviews of Gervais Volkswagen - Service Center

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January 06, 2023

The service is always great at Gervais VW the service manager Liliana always takes great care of our vehicles. I highly recommend this dealer for your VW repairs and maintenance. More

by 2018 corolla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2022

The service was delivered as promised and expected. Service manager listened well and communicated well. THIS SURVEY IS THE WORST PART. 15 WORD MINIMUM. YOU WON'T GET ANOTHER RESPNSE FROM ME. More

by brucepapazian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2022

Experience was great. Easy drop off and pickup, staff was courteous and helpful with any questions i had. More

by mcdermittmr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2022

The staff is always courteous and professional. I was treated with respect. I was kept in the loop of what was happening with my vehicle. My vehicle was completed on time. More

by rockysasha8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2022

My experience was great! Everyone was friendly and helpful. I appreciated their kindness and help More

by leahbonbon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2022

Making a appointment was easy and quick over the phone someone pick up right away. Customer service is very nice and check out was quick in and out. More

by SEYLANOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2022

I had a very good experience at the dealership. Kevin and Ian helped me out with the purchase. It was a very easy process. More

by aloppocwerdna
Recommend Dealer
Yes
Employees Worked With
Kevin Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2022

Annual inspection. Went well. In and out reasonably quickly. Good for walk in service. Well done More

by mastersmbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 24, 2022

Very good service experience, which keeps me coming back for all my service needs. Highly recommended. More

by David W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2022

Liliana was incredibly knowledgeable and helpful. I wish I could steal her to run my company's office. I would recommend everyone to work Gervais Volkswagen based on my experience. More

by BM9583
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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