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Gervais Volkswagen - Service Center

Lowell , MA

4.6
202 Reviews

202 Reviews of Gervais Volkswagen - Service Center

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July 20, 2023

Quick. Easy. Simple. Friendly people. Make you feel like a valued customer. Nice waiting room as well More

by RickM56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2023

Experience was great. Easy to schedule. Very polite and professional. Fast, clean, explained the job and did the work quickly and well. More

by gwhite05
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2023

service took over 2 hours. I should have been notified that it was going to take that long. I would have left my car. More

by familyheslin
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2023

Gervais VW is the best in the business! all of their dealership are extremely helpful in getting our vehicles repaired. Liliana is an amazing service manager that will always go the extra m More

by 2018 corolla
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2023

Very nice person and helpful. I had my first oil change and every thing was free. Everyone was helpful. More

by adm4478
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Danny Abbott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savian Olivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2023

They are a responsive team and gave clear details Re guarding repairs and options. Hi More

by jay21river
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liliana Arboleda
June 14, 2023

Everyone was extremely helpful and explained all my options. My car was fixed in one day and is running smoothly again. More

by Khoey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2023

Centrally located, easily accessible, modern building, clean waiting room, convenient hours of operation, plenty of parking. More

by pjlau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023

My battery died and I was able to get a same-day appointment to have a new one installed. The work took about an hour--I was in and out in no time. More

by sulohrer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2023

Your maintenance operation hours really need to change. It is a huge inconvenience to take Time out of work to make it for routine service. Being that you are the only Volkswagen dealership around outside More

by bradbutella@gmail.com
Recommend Dealer
No
Employees Worked With
Liliana Arboleda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liliana Arboleda
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