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Gervais Volkswagen - Service Center

Lowell , MA

4.5
245 Reviews

245 Reviews of Gervais Volkswagen - Service Center

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April 28, 2025

Responsive, polite, respectful people Everyone I interact with at Gervais is always so helpful and respectful. More

by Cabbott
Recommend Dealer
Yes
April 27, 2025

Clear communication. Professional and friendly staff. Prompt service and respectful of my time. Clean and comfortable waiting area More

by charl
Recommend Dealer
Yes
Employees Worked With
Markos/service
April 27, 2025

Clear communication. Professional and friendly staff. Prompt service and respectful of my time. Clean and comfortable waiting area More

by charl
Recommend Dealer
Yes
Employees Worked With
Markos/service
April 23, 2025

I have been coming to Gervais for many years and they just get better and better. thank you! More

by lindakaytaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2025

Service Center is good. Staff are good. But spares for vehicles need to be kept in the store which reduce service time and fast pickup. Providing two way ride is appreciated More

by SRAKKIRAJU
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2025

They were fast, very friendly and professional. Very happy to service my car there. Thanks More

by sebastienrichert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas sirois
April 07, 2025

Gervais is always very thorough and they fix anything for free (except parts) if something happens related to any work they do. The service team doesn't pressure you to do unnecessary work. If it's somethi More

by geffg1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2025

The best service and employees ive ever experienced at a dealership. Always does everything I need done to my car! More

by dodgejack9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Abbott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Asaridis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Savian Olivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luca Hartmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2025

Sales was great to deal with thanks Kevin and the sales manager I would recommend them More

by countrylock
Recommend Dealer
Yes
Employees Worked With
Kevin Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2025

I have been going to Gervais VW for over 5 years. The service has been great, they don’t push for unnecessary service and point out what is required or recommended. More

by dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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