Gervais Volkswagen - Service Center

Friendly and efficient! They met all my needs along the way. Great experience from start to finish. They met all my needs along the way. Great experience from start to finish. More

I went in for a maintenance alert, Alert light is still on, but they did change the oil. on, but they did change the oil. More

Scammers, over charges customers, made up problems that didn’t exist, unscrupulous service manager, unqualified technicians. They wanted to charge me $2,900 To fix three oil leaks that didn’t exist. $143 o didn’t exist, unscrupulous service manager, unqualified technicians. They wanted to charge me $2,900 To fix three oil leaks that didn’t exist. $143 oil change at another mechanic fixed the problem they neglected to see (oil filter was leaking because they didn’t seat it correctly or check it). This was after a $300 diagnostics charge and half the day spent waiting at the dealership. The car has been fine since. I’ll never go there again. Not cool! More

Nick Sirois was one of the best service costumer that I ever receive in any need! I greatly recommande him! ever receive in any need! I greatly recommande him! More

In and out in an hour for an oil change, 17-point inspection, and state sticker. inspection, and state sticker. More

Great service and employees. My tech is thorough and reliable. Service of my vehicle is always fast. My tech is thorough and reliable. Service of my vehicle is always fast. More

NO PROBLEMS ALL WENT WELL GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT More

Dealership provided an inaccurate estimate of the cost for work, the actual price was nearly triple. Dealership stated they rotated the tires but I had marked the tires ahead of time and all of them are for work, the actual price was nearly triple. Dealership stated they rotated the tires but I had marked the tires ahead of time and all of them are in the same locations so clearly they did not. Filed an official complaint with Volkswagen of America and will not be returning. More

Staff was not very friendly. There were bugs all Over the floor in the sitting area. The sitting area was uncomfortable. The area were snacks were provided was filthy. Parking l There were bugs all Over the floor in the sitting area. The sitting area was uncomfortable. The area were snacks were provided was filthy. Parking lot was difficult to navigate. I was quoted a price that didn’t make sense, lots of charges on the breakdown sheet were added more than once. I got the work done at a different VW for $1200 less than the Gervais quote. I will not be returning to this dealership. More

Went in for an airbag recall. They put the wrong one in and I had to go back. They put the wrong one in and I had to go back. More