Gervais Volkswagen

Diagnostics Bill was very thorough in explaining to us what was wrong with our VW Passat. I could tell his knowledge of the cars you are selling was in depth. Bill was very thorough in explaining to us what was wrong with our VW Passat. I could tell his knowledge of the cars you are selling was in depth. More

Could not be happier I had actually put a deposit on another VW at another dealer but just felt uneasy about it. Had this weird feeling like I was being "taken". The sales I had actually put a deposit on another VW at another dealer but just felt uneasy about it. Had this weird feeling like I was being "taken". The salesman at Gervais (Will Lepene) was phenomenal. Not only did he NOT speak poorly of the other dealer, he took the time to show me everything I needed to know about his stock and the pricing. Additionally, the Sales Manager (Bobby) gave me a great deal and I just felt like they were working to give me the best deal possible while still maintaining their margins. I hadn't felt that way previously. They stayed late, were honest and even made the inspection process easier for me. As a woman, you sometimes feel like you're at the mercy of the salesman. Not once did I feel that way and it turns out (after having the car looked at by a mechanic friend), I got an awesome deal. Five stars all the way across the board!! More

Patient I asked many questions and all were answered fully. No one at anytime became impatient with me. Looking forward to my future experience with your s I asked many questions and all were answered fully. No one at anytime became impatient with me. Looking forward to my future experience with your service department. More

Software update to Alltrack What a wonderful experience! I sent an email to the GM "Bobby" My Bluetooth in my new 2017 AllTrack stopped working, he responded to me on his day o What a wonderful experience! I sent an email to the GM "Bobby" My Bluetooth in my new 2017 AllTrack stopped working, he responded to me on his day off... he booked me a service appointment, all I needed to do was show up. I showed up just before 2pm they took me right in "No Waiting" the whole sales and service team was so hospitable, I didn't feel like I was bringing my car in for service, but was visiting some great friends. As a long time Customer Service Manager, this is what I call "Customer Service"!!! After the Diesel mess I truly did not plan to buy another VW, I'm glad my son talked me into going to Gervais, they changed my mind!!!!!!!!!! More

Spectacular Service So impressed by the service department at Gervais!! Could not have felt more cared for. Very professional. Carefully explained what they were going to So impressed by the service department at Gervais!! Could not have felt more cared for. Very professional. Carefully explained what they were going to do with the car. Everything was handled perfectly -- and, when i picked the car up? They'd washed it. Gerais has earned my loyalty. Will never bring my Passat anywhere else. More

purely professional and prepared to the customers requests. Nailed it! Exactly as we talked about, met my time constraints and delivered excellence. Worth the travel time alone for the Gervais Experience! I pas Nailed it! Exactly as we talked about, met my time constraints and delivered excellence. Worth the travel time alone for the Gervais Experience! I passed 3 VW dealers between home and Gervais and look forward to the service experience next! More

They mis-aligned my wheels on a new vehicle and caused me to have to replace my tires at 26k miles. Then told me it was my fault. to have to replace my tires at 26k miles. Then told me it was my fault. More