Gervais Volkswagen

I brought my VW beetle in for service and told them to pay attention to its cleanliness. I received my VW convertible back with a discolored drivers seat. They must has spilled oil on it and tried to cl pay attention to its cleanliness. I received my VW convertible back with a discolored drivers seat. They must has spilled oil on it and tried to clean it with a degreasing agent. Upsets me every time a look at it. The service rep told me that they cover the steering wheel and seat prior to service. Yet, as I watched this person with dirty and greasy clothes climb into my vehicle, that was not the case. After looking at the service bay, (dirty and congested) I told the service rep to cancel my service, but she said they have already started working on it. Even today, as I look at my previous pristine condition 2009 VW Convertible Beetle, (Purchased at Gervais VW), I am very upset at the damage done and their denying any thing like that happened. More

Just a source of income, not valued as a customer This car buying process with Gervais has been a nightmare and I would steer everyone away unless you are family or looking for a very specific vehicle This car buying process with Gervais has been a nightmare and I would steer everyone away unless you are family or looking for a very specific vehicle. I would have given them zero stars if possible. #1 I first contacted the dealership 2 days after a car arrived on the lot asking for photos and more details about the car. I continued to contact the dealership at least twice a week for updates. The pictures were never sent to me and I never received any updates. It took roughly a month to finally see photos of the car and it was only because I was consistent in checking their website. #2 I drove 3 hours to look at the car and was only greeted with the usual dealership lies such as “the car is priced so low we cannot negotiate the price” and “we can run the numbers for you, but the deal is only good for today”. Both are just usual lines from the dealership to make a buyer anxious to put money down and commit to a car they can’t afford. After all of the trouble I went through, they were still not willing to move off of the price (not even a dollar). I wasn’t greeted by anyone besides the floor salesman (who was the only pleasant part of my experience) and only met the sales manager once I had the check in my hand. #3 I was looking for a very specific model car and ended up purchasing the car anyway. I came from out of state, so I needed to get the paperwork situated and was trying to work with the dealership, so I could register the car out of state before picking it up. I wanted to drive the car back legally instead of towing it back. They would not work with me or send me any documentation, so I could accomplish what I was aiming to do. I asked for the manufacturer’s statement of origin, so they could still keep the title in their name and I could still get the car registered to drive legally. They stated, “the manufacturer’s statement of origin was the same as the vehicle title”, which is a complete lie. #4 I stated I could come back Friday around closing time, but I was told none of the notaries could stay late so I had to wait another day to complete the sale. I stated I would come back Saturday morning and asked that all of the paperwork be ready, the car cleaned, and with a full tank of gas so I could get back on the road as soon as possible. When I arrived, the car was being “recleaned”. It wasn't cleaned very well because there was still sticker residue all over the windshield from previous stickers / documents. The documents were mostly completed, but the notaries weren’t present to notarize my signature. They notarized someone else’s signature at the dealership, which could have easily been completed the day prior. They said they couldn’t even fill it up with gas because it was already filled up when they took the car in off of a trade. These were all further lies from the manager. I didn’t meet the sales manager until I had a check in my hand, even though I put money down and committed to purchasing the car the first time I was at the dealership. Just another sign that this dealership doesn’t care about customers or to work with customers, you are just a source of income to them and that is it. #5 I asked for an inspection of the car prior to purchase and for the inspection documents during the final purchase meeting, but I did not receive the paperwork. Soon after buying the car, I noticed that the passenger side fog light the tab is broken making the fog light loose. They did not disclose this information or fix it prior to purchase. While the car was in transit, the antenna cover came flying off on the highway (not even a hour after buying it). I contacted the dealership and since these parts are “not detrimental to safety” and “not a component of the drive train”, they are not covered. Now I have to put another $400 into a barely used car I just purchased. I am just trying to help the next person avoid this headache. I would never recommend this dealership unless you are very particular about the car you are buying and cannot find it anywhere else. More

Fantastic place , Great customer service This dealership was top notch! They went above and beyond to make sure I purchased the car I was most comfortable with. They gave me suggestions and This dealership was top notch! They went above and beyond to make sure I purchased the car I was most comfortable with. They gave me suggestions and advice, but was in no way pushy what-so-ever. After I decided on a car the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend to anyone who is looking for a new or used vehicle. More

Exceptional Had my deal in less than 2 hours no haggling. Gave me her best price first, Amazing! I Love It. Best experience on leasing a car ever! Had my deal in less than 2 hours no haggling. Gave me her best price first, Amazing! I Love It. Best experience on leasing a car ever! More

Friendly Staff I needed to buy a car quickly after mine was totaled and the staff at Gervais VW really stepped up to the plate - making the process pleasant. I needed to buy a car quickly after mine was totaled and the staff at Gervais VW really stepped up to the plate - making the process pleasant. More

Very pleasant buying experience Bought my wife a car there last year. When it was time for me to get a car I knew were to go. Even though I can shop on the Internet to find what dea Bought my wife a car there last year. When it was time for me to get a car I knew were to go. Even though I can shop on the Internet to find what dealerships in the area have the car with the options I want and Gervais did not. I went there so I could buy from them and let them find me the car I wanted. Low pressure sales experience. Honest and easy negotiations. Wonderful people to work with. Great easy to access location. Friendly people. The whole experience a breeze. More

2018 VW Passat GT I really enjoyed my new Passat purchase at Gervais VW in Lowell. When I initally walked in, I was only going to test drive the vehicle as I was consid I really enjoyed my new Passat purchase at Gervais VW in Lowell. When I initally walked in, I was only going to test drive the vehicle as I was considering others. The GM had no sales folks available for me to sit and test drive with, but went out of his way to find one. After test driving the very European looking Passat GT and with the aggressive pricing it had (end of year close out), I made my decision then to purchase. Will, the sales tech who took me out couldn't have been nicer and more attentive to my needs and explained what I needed to know when I had questions. And Kee the finance manager was very pleasant and patient, and worked with me to finailize some tricky financing things that had timing issues. I felt no pressure to buy at anytime and would recommend Gervais VW/Kia anytime. More

Quick and Painless Everyone at Gervais is extremely helpful. Their end goal is always to please you and to make sure you are not only happy about your purchase, but tha Everyone at Gervais is extremely helpful. Their end goal is always to please you and to make sure you are not only happy about your purchase, but that you are educated about the vehicle and all its components. I remain one of their most satisfied customers and would recommend them to anyone interested in a purchase or a lease. More

Friendly I did not choose this dealership, The VW dealership I always went to sold out the VW business to this one. I have been happier with this dealership an I did not choose this dealership, The VW dealership I always went to sold out the VW business to this one. I have been happier with this dealership and am happy for the chance to do business with them. Thank you Gervais for buying VW. More

Very friendly staff The staff will help with all your questions. They go out of their way to make sure you understand everything you are getting in the vehicle package, e The staff will help with all your questions. They go out of their way to make sure you understand everything you are getting in the vehicle package, even if its your first time, understanding the new technology, finding all the controls. Great buying experience! More