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Gervais Volkswagen

Lowell , MA

4.6
389 Reviews
When you shop at Gervais Volkswagen of Lowell, you can find a wide variety of both new and used Volkswagen vehicles up for grabs in the Boston area. We make available all of the top models and trims. We can point you to the best Volkswagen to buy for your family and driving needs.
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6-B Industrial Ave E

Lowell , MA

01851

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Showing 389 reviews

April 06, 2023

Good service and excellent customer service ,very happy with the service,and timely service,will go back for sure More

by arachiche2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2023

The process was so easy, service was great. Kevin was wonderful to work with. I picked a car off the lot and everything was quick and seamless. More

by JAYSIGMAN
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kevin Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2023

Great experience overall, Danny is awesome, very happy with the new car, would recommend Danny More

by jfhenry910
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Abbott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Asaridis
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2023

I was very happy with my service. It was completed in the time frame I was given and the customer served was fantastic. More

by ELLISFAMILY731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alina
March 20, 2023

Friendly staff. I appreciated the rides to work while working on my car.thank you More

by gbradburn67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2023

I went to Gervais to look around and test drive potential vehicles. Savian went the extra mile and provided me with all the information I needed! This young man is extremely bright and I look forward to retu More

by Toto
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Savian Olivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2023

The dealership staff was kind and clear with my repairs and cost. They were able to service my car same day which was very convenient. More

by KRISTYCOLMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2023

Was good at first until I found out my old lease wasn’t paid off and my old lease is still charging my account, so money I didn’t have in my account made me over draft and it’s also screwing up my credit f More

by anth1807
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Danny Abbott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Thomas
Mar 07, 2023 -

Gervais Volkswagen responded

Hello, Thanks for the feedback. I apologize for the aggravation to this point. I was able to look into your situation. Looks like the payoff was overnighted on the 24th of Feb. I believe a day or so after you finalized paperwork. To date, the check has not cleared our account. This is my plan moving forward. I canceled that check, overnighted a check to a Nissan dealer partner of ours that will EFT the payoff to Nissan. (instant payoff) They will receive our check on 03/08, and I will follow up with the Nissan dealership to ensure the vehicle is paid off. Please forward along the amount Nissan withdrew from your account along with any overdraft fee's and we will reimburse the appropriate amount back to you. Thank you Tony

Mar 07, 2023 -

anth1807 responded

The amount in total was 455.00

Mar 11, 2023 -

Gervais Volkswagen responded

I've confirmed that the Lease has been paid off. I will get with my office and reimburse you for the extra payment and bank fee.

Mar 13, 2023 -

anth1807 responded

Thank you! Everything seems to be good now and please let me know when the reimbursement Check is sent out so I can keep an eye out for it. thank you. I will also update my response once I receive that.

Mar 21, 2023 -

Gervais Volkswagen responded

If you don't already have the check, you should any day. Again, my apologies for the aggravation.

March 01, 2023

Excellent customer service! Took care of my vehicle service very quickly. Will return for all my service needs. More

by Glalcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2023

Great dealership wonderful staff and amazing vehicles. I would definitely recommend this dealership to others More

by juliabthompson00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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