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Gervais Volkswagen
Lowell , MA
428 Reviews
When you shop at Gervais Volkswagen of Lowell, you can find a wide variety of both new and used Volkswagen vehicles up for grabs in the Boston area. We make available all of the top models and trims. We can point you to the best Volkswagen to buy for your family and driving needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:30 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 428 reviews
September 11, 2023
Kevin was very helpful & easy to work with. very pleasant as well. Registration person wasn’t there on day I leased my car so needed to wait a day to take it home. very pleasant as well. Registration person wasn’t there on day I leased my car so needed to wait a day to take it home. More
by sh
Employees Worked With
September 11, 2023
I was probably overcharged and my inspection was failed. Passed it at another place which makes me think they were trying to make money off of me. Long wait. Boring waiting room. Passed it at another place which makes me think they were trying to make money off of me. Long wait. Boring waiting room. More
by Caroline.schulenburg
Verified CustomerEmployees Worked With
September 07, 2023
They have a professional and honest staff. Both the sales and service departments are outstanding. Both the sales and service departments are outstanding. More
by Judy B
Employees Worked With
September 01, 2023
Gervais has always serviced the used car I bought from them great. Highly recommend them. them great. Highly recommend them. More
by scott_a_fisher
Employees Worked With
September 01, 2023
I have the car that was my first choice, and I didn't have to worry about anything regarding registration and insurance once the transaction was made. have to worry about anything regarding registration and insurance once the transaction was made. More
by stewart_crall
Employees Worked With
August 24, 2023
We've been purchasing our cars from Gervais since 2011. This was car number 4 and Savian and the rest team were helpful, professional and easy to work with. This was car number 4 and Savian and the rest team were helpful, professional and easy to work with. More
by rremes
August 22, 2023
Savien and Ian were absolutely amazing and a pleasure to deal with! Highly recommend A+++ deal with! Highly recommend A+++ More
by dae1122
August 14, 2023
This dealership is very friendly and easy to work with! I have never had any easier time buying a car. I have never had any easier time buying a car. More
by Aimee
Employees Worked With
Other Employees :
Ian Thomas
August 10, 2023
Quick and friendly service from sales to finance. No hard sales tactics and friendly environment. Great experience! No hard sales tactics and friendly environment. Great experience! More
by mgcabral16
August 06, 2023
I went there to purchase a used car, the negotiations went pretty smoothly. I live in NH and wanted to make sure the car would be covered if it did not pass inspection. The car did not pass inspection, went pretty smoothly. I live in NH and wanted to make sure the car would be covered if it did not pass inspection. The car did not pass inspection, and had a few things that needed to be fixed. When I called Ian and explained to him what happened, he said " That does not sound like a me problem". He then took my number and someone from service got back to me. The car was eventually fixed and returned. More
by keats247
