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Gervais Volkswagen
Lowell , MA
389 Reviews
When you shop at Gervais Volkswagen of Lowell, you can find a wide variety of both new and used Volkswagen vehicles up for grabs in the Boston area. We make available all of the top models and trims. We can point you to the best Volkswagen to buy for your family and driving needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:30 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 389 reviews
May 17, 2023
Your maintenance operation hours really need to change. It is a huge inconvenience to take Time out of work to make it for routine service. Being that you are the only Volkswagen dealership around outside It is a huge inconvenience to take Time out of work to make it for routine service. Being that you are the only Volkswagen dealership around outside of Boston. I recommend being open past 5 and open on Saturdays. Take off Monday & Tuesday. More
by bradbutella@gmail.com
Verified Customer
May 15, 2023
Best customer service experience ! It’s hard to feel comfortable in a dealership but Liliana makes sure to provide a comfortable and excellent environment It’s hard to feel comfortable in a dealership but Liliana makes sure to provide a comfortable and excellent environment More
by mercedescrystal28
Employees Worked With
May 09, 2023
Always pleased with the work done by Gervais VW and the speed at which it is completed. speed at which it is completed. More
by david.green0
May 07, 2023
Waited 8-9 weeks for the title to arrive which was an issue with VW (not with the dealer). No discount for that possible, spent ~2k USD for rental cars and uber bills in this long time. Dealer itself cou issue with VW (not with the dealer). No discount for that possible, spent ~2k USD for rental cars and uber bills in this long time. Dealer itself could do better in explaining the process, could have saved us multiple unnecessary trips from Boston to Lowell. Transparency was lacking throughout and many things could have been handled better. More
by ah10
May 05, 2023
The dealership was great, can’t say that for VW Title company it took 2 mo. To find the Title. company it took 2 mo. To find the Title. More
by donknapp
April 28, 2023
I was looking for a car for my kid and Kevin was able to find me a car that fit all our needs. Price/Safety/Reliable He and Ian explained in detail the entire process from purchasing and finance optios. find me a car that fit all our needs. Price/Safety/Reliable He and Ian explained in detail the entire process from purchasing and finance optios. More
by jimbella
April 26, 2023
Danny was the perfect salesperson for me. He did not push, but gave me all the information I was looking for. He responded to my questions in a professional manner . He did not push, but gave me all the information I was looking for. He responded to my questions in a professional manner . More
by karalis6
April 10, 2023
My oil light had gone off, so I came in to check for a leak and to top off the oil. No leak was found. Two weeks later, the light came back on. I went to Minuteman VW and it was determined that the oil ca leak and to top off the oil. No leak was found. Two weeks later, the light came back on. I went to Minuteman VW and it was determined that the oil cap had not been closed properly, and oil had erupted out all over my engine and such. Had I completed this survey prior, I would have had rave reviews, but unfortunately, this is no longer the case. More
by JUSTINE May
Employees Worked With
