Gervais Ford - Service Center

No problems I took my Fusion in for a recall. The recall was of course service for no cost. I was able to leave the car the day before. There is an additional iss I took my Fusion in for a recall. The recall was of course service for no cost. I was able to leave the car the day before. There is an additional issue with the vehicle for which I was provided a quote. I decided to postpone that additional work. Everyone was professional and the whole thing went smoothly. I can't rate the quality of the work since I have no criteria. Note that I walked there from the Ayer commuter rail station. It is a bit of a hike but not bad. That could save you money when trying to get there or if you are going to buy a car and don't have one at present. More

Huge Bump. Hit a huge pothole or depressed sewer cover or curb at night. So, I took it in to Gervais the next morning to have it checked for damage as it was a b Hit a huge pothole or depressed sewer cover or curb at night. So, I took it in to Gervais the next morning to have it checked for damage as it was a big jolt on the left front wheel. Had a windshield wiper replaced at the same time. Luckily, no damage to anything. Much to my surprise, there was no charge for putting it up on the lift and doing the check and general inspection. Lou from the Quicklane got me in right away. I'm an old person and a longtime customer who Gervais has given some breaks to in the past. I appreciate what they do for me and would never go anywhere else for repairs on any of my vehicles. Lou and Mike in the Quicklane are two of the best techs in the business. More

2004 F150 Repairs Brought a sick puppy in and drove out with a completely satisfactory repair. Service people were receptive and understanding of my limited knowledge Brought a sick puppy in and drove out with a completely satisfactory repair. Service people were receptive and understanding of my limited knowledge of engines. Repair was fast and completely happy. More

They are the best. I am always happy with their work and the service and with Dick in Parts. And I have an old truck too. They washed the underside of my car for me las I am always happy with their work and the service and with Dick in Parts. And I have an old truck too. They washed the underside of my car for me last time in after I asked them to. More

Five star service I came in for a routine oil change. And in the process of getting my tires rotated. It was apparent I needed 2 new tires. So it was taken care of and I came in for a routine oil change. And in the process of getting my tires rotated. It was apparent I needed 2 new tires. So it was taken care of and I way well on my way. More

Great work and quick also! I would recommend Gervais as their service and especially the Quick Lane department provide fast, efficient and courteous service. They are always wi I would recommend Gervais as their service and especially the Quick Lane department provide fast, efficient and courteous service. They are always willing to accommodate their customers. More

Above and Beyond During a snow storm a limb fell on my truck and broke me two windshield arms. I went to Gervais for the part and they had to order it. One of the mech During a snow storm a limb fell on my truck and broke me two windshield arms. I went to Gervais for the part and they had to order it. One of the mechanics was able to bend one of the arms so it would work on the driver's side so I could use the truck until the parts came in. it was during a storm and was key for me to bed able to use my truck. I really appreciate the extra effort. I don't wthe name of the tech. More

As Good as it Gets Car was being worked on five minutes after my arrival. Work was completed quickly and efficiently. Customer service was top shelf. I'm 1/2 hour from Car was being worked on five minutes after my arrival. Work was completed quickly and efficiently. Customer service was top shelf. I'm 1/2 hour from the dealership, but wouldn't go anywhere else. Great work at a more than fair price. Easy to recommend Gervais. More

service department Mike is a great guy and is always a pleasure to work with. All the members of the Gervais service team are easy to work with. Thanks for your support! Mike is a great guy and is always a pleasure to work with. All the members of the Gervais service team are easy to work with. Thanks for your support! More

Inspection Defect Correction Mass inspection revealed two safety defects. These were promptly identified and was given the opportunity to have an owner-supplied tailight lens and Mass inspection revealed two safety defects. These were promptly identified and was given the opportunity to have an owner-supplied tailight lens and dealer-supplied wiper blade to fix the defects on the spot. Very pleased with the quick and competent service and very gentle extra labor costs.that did not "penalize" me for supplying one of the parts. Great having such a professional inspection service available to me. More