Back

Gervais Ford - Service Center

Ayer, MA

4.8
262 Reviews

262 Reviews of Gervais Ford - Service Center

Sort by
April 08, 2018

Efficient service process The process was efficient, all went well. I like the booking and communication via email. There was not too much communication over the phone...just More

by kwshomphe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2018 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service, the online scheduler is a great way for us to schedule appointments and have a clear communication from the customer. It is wonderful to get great feedback about the online scheduling process. Thank you again for choosing Gervais Ford and allowing us to be your automotive guide.

April 06, 2018

Ford denied safety recall steering sensor Dean was a great help with my daughters Ford Escape he helped try to get for to pay. They didn’t. He fixed her car with a great rate! We appreciate al More

by nkdimaria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2018 -

Gervais Ford responded

Thank you for choosing Gervais Ford, I am so glad Dean could help out and get you a good rate. We do our best to try and help, its never fun having repairs so, we will do what we can to lighten that burden. Thank you again for choosing Gervais Ford for your service and allowing us to be your automotive guide.

April 06, 2018

Amazing service experience Friendly, efficient, curtious, professional staff! Made me feel comfortable and relaxed while waiting. Kept all customers updated on their vehicles be More

by tammi.fletcher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jun 18, 2018 -

Gervais Ford responded

Thank you for choosing Gervais Ford, Our Techs are awesome and focused on helping our customers get back on the road quickly and safely. Plus they help us keep the communication flowing between you and your vehicle. So that you understand what is being done to your vehicle and if needed you can make a sound decision based on your needs. Thank you again for choosing Gervais Ford for your Service.

April 06, 2018

Replace W W container All OK -- Service was fine -- Lou is always very nice and helpful -- the mechanic's always do a fine job thanks very much to all GP More

by genaro.paen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2018 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. We are happy we could provide you with good service, and Lou is one of the best, always keeping people up to date, and helping them understand thier options for service. Thank you again for choosing Gervais Ford and allowing us to be your automotive guide.

April 04, 2018

Everything is fantastic Because is good job Excellent service I'm so happy Good price Professional working Nice attended Find the car problems quickly Open at Sa More

by juniordorecife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2018 -

Gervais Ford responded

Thank you so very much for the wonderful review, We are so glad that Gervais Ford could provide you with excellent service. Thank you again for choosing Gervais Ford and allowing us to be your automotive guide.

April 02, 2018

change my oil and rotated my tires very quickly Everything went smoothly left truck for a few hours came back and it was ready when they said it was going to be ready!! that doesn't happen too oft More

by JUNKMANRT2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2018 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. We do our best to get you and your vehicle back on the road quickly and safely. we are glad we could do that for you. Thank you for choosing Gervais Ford for your Service.

April 02, 2018

Repair Excellent service. Great communication and wonderful to work with. It’s the reason why I buy all my personal and commercial vehicles from the Gervais More

by DDALY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2018 -

Gervais Ford responded

Thank you for choosing Gervais Ford for both your sales and service. We do our best to make sure you are aware of the process for both Sales and Service, because we want you to make the decisions that are best for you. I am glad we can continually offer excellent service. Thank you for choosing Gervais Ford for your service.

April 02, 2018

In and out Arrived at 12:45 pm for a 1:00 pm apt. and truck was brought in right away, work was preformed quickly and prices where very reasonable. Thanks More

by truck guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Mullins
Jun 08, 2018 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. We are so glad we could offer you excellent service. We do our best to get your truck done and you back on the road quickly and safely. Thank you again for choosing Gervais Ford and thank you for letting us be your automotive guide.

March 30, 2018

Simply the best Dealership experience possible. Lou and Steve in the Quick Lane give flawless expert mechanical and brand mechanics and customer service. I actually left the dealership pleased with More

by charlesjlandryjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
Jun 08, 2018 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service, Our Quick Lane team is awesome and an amazing resource for you. With a goal to get you and your vehicle back on the road quickly and Safely. We am so glad you had an excellent experience. Thank you again for choosing Gervais Ford for your service.

March 29, 2018

All went very smooth Went for warranty work, all went well. However I am tired of filling out reviews every time I I have work done. If I continue to have to fill out rev More

by WBRICHTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2018 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. My apologies that the reviews are an inconvenience, they help us stay on track and continue to improve our service. If at anypoint you do not want to complete a review, its ok. We are just happy you came to see us. Thank you for choosing Gervais Ford for your service.

...
7
...