Gervais Ford - Service Center

repair jib Quick repair work without an appointment.. Service department kept me updated and informed of repairs. Pleasant service personnel. Very happy with s Quick repair work without an appointment.. Service department kept me updated and informed of repairs. Pleasant service personnel. Very happy with service received @Gervais Ford. More

Nice place to buy a vehicle Nice place to buy a vehicle. Over the top when it comes to selling. Exceptional pressure free atmosphere. Service not so much. Kinda Meh. Needs improv Nice place to buy a vehicle. Over the top when it comes to selling. Exceptional pressure free atmosphere. Service not so much. Kinda Meh. Needs improvement. More

Speedy and pleasant. Brought my moms Focus in for a recall and oil change. Very nice people and the work was done in short order. I will go back again for future needs. Brought my moms Focus in for a recall and oil change. Very nice people and the work was done in short order. I will go back again for future needs. More

Oil Change and Electrical Troubleshooting You can always trust your oil change to be done by expert technicians and at a very competitive price. Why trust your car to the oil change "parlors"? You can always trust your oil change to be done by expert technicians and at a very competitive price. Why trust your car to the oil change "parlors"? Tire rotation is part of "The Works" package and is a valuable extra. They troubleshooted an inoperative headlight and replaced the headlight socket that was the cause of the malfunction at a small, very reasonable service and parts charge. Very refreshing after I was soaked at another (not Ford) dealer for $60 to replace an ordinary tail light bulb. More

Excellent customer service ! The wait times are good and the rewards program is great. I would recommend Gervais for sales and service, Thanks The wait times are good and the The wait times are good and the rewards program is great. I would recommend Gervais for sales and service, Thanks The wait times are good and the rewards program is great. I would recommend Gervais for sales and service, Thanks More

Didn't get what I asked for and they blamed me for it. Asked for an oil change and a tire rotation. Just got an oil change. Service claimed, 'I didn't ask for tire rotation.' Then i said isn't it recomm Asked for an oil change and a tire rotation. Just got an oil change. Service claimed, 'I didn't ask for tire rotation.' Then i said isn't it recommended to rotate tires with oil changes anyway? He said,' we only do what our customers ask for'. I want my car serviced by someone who takes an interest in my car to ensure it is maintained properly. I'm not the expert. I expect my dealer to be. I will be going elsewhere for service and my next purchase. More

Mike SAVED the (Scary) Day for me! We were 5 hrs from home and 3 hrs from our destination when the icon for "Service Engine Soon" light came on! We learned we were about 15 minutes fro We were 5 hrs from home and 3 hrs from our destination when the icon for "Service Engine Soon" light came on! We learned we were about 15 minutes from Gervais Ford in Ayer, MA. When I called, Mike, in the Service Department encouraged us to come on in, and he'd take care of us. That he did! He immediately put the instrument on my 2014 Fusion, determined the problem, solved the problem, and sent us on our SAFE way to our destination. It had been a scary situation for me, not knowing if I should even drive w/that iron illuminated! Mike (Gould) was professional, knew his business, and very calming! I commended Mike to Dean, the Service Manager, and we were so very appreciative of how well we were treated! In NO time, we were safely on our way. Exceptional Service!! THANK YOU VERY MUCH! marsha/dick More

Service department is horrible I bought my F350 diesel truck from Gervais ford I had a problem with the diesel fuel that jelled where it’s been so cold, I called them and they said I bought my F350 diesel truck from Gervais ford I had a problem with the diesel fuel that jelled where it’s been so cold, I called them and they said they could not get to my Vehicle which was not running for three weeks, So you buy a vehicle from them and if you have a problem that needs service forget it. So I called Townsend Ford and they took my truck right in and I had it back 5 hrs later so if people want a dealership that looks after there customers go to Townsend not Gervais More

Had car detailed, took about 10 hours and no notice Brought my car here to get it detailed. Was told it would take approximately 5 hours. A gentleman that worked there was not helpful. A woman named Lis Brought my car here to get it detailed. Was told it would take approximately 5 hours. A gentleman that worked there was not helpful. A woman named Lisa was helpful. The car looked clean overall. However, the trunk was completely missed and the windows weren't fully cleaned. More