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Gervais Ford - Service Center

Ayer, MA

4.8
262 Reviews

262 Reviews of Gervais Ford - Service Center

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November 08, 2019

Great Service Gervais Ford is very professional. The team is very friendly and gets jobs done efficiently. I am satisfy services Gervais Ford provided. Thank you Ge More

by Mary Zhang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 06, 2019

Always ready to help! The brakes on my new Nautilus were making a loud screeching noise as though the parking brake were engaged. The technicians at Gervais put my fears to More

by Cynthia Dumser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Fermanian
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 04, 2019

Great ! I and the other 3 customers I was with in the waiting area, all had a great experience with Lou our service adviser. I have experience with auto dea More

by charlesjlandryjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2019

Annual oil change. Needed the annual oil change at 3,500 miles a year. Got it ready for the Winter. So, I'm all set until next year. More

by CFLOYD720
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2019

Good service and great people to do business with. When I have a problem, I just call either service or Quick-Lane and they are ready to help me. More

by George Matthews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Fermanian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2019

Your car doesn't have to be a Ford product After servicing my other car (a Ford) here I have been trusting my Subaru here many times. You can rely on professional service at fair prices. Oddly More

by Ford Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2019 -

Gervais Ford responded

Our Staff works hard to go the extra-mile for our valued guests! At Gervais Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

October 15, 2019

Tire pressure problem Low tire pressure warning on dashboard. Could not identify any obvious problem. Pumped up tire. Warning returned after a couple of weeks. Went to Gerv More

by dws01451
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2019 -

Gervais Ford responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

October 01, 2019

COULD NOT BE BETTER THIS DEALER IS OVER THE TOP ALLWAYS GREAT SERVICE ALWAYS DONE ON TIME CALLS TO BE SURE I AM HAPPY GIVES ME CUPCAKES FOR MY BIRTHDAY SOMETIMES AND MY S More

by PHIL21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Adamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Delaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Fermanian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tracy Rust, Kevin McNamara
September 29, 2019

Extended Warranty. Well, at only 30K on my 2013 Explorer Sport, the PTU seems to be leaking. I have a Premium extended warrantee that I got from Gervais which approved More

by CFLOYD720
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2019 -

Gervais Ford responded

Hello, thank you for taking the time to leave these comments. We appreciate your business and look forward to assisting you in the future. Take care!

September 25, 2019

Quick Lane Service Lou and his team always take very good care of me !!! he knows what he is doing and what the job takes to do !!!! He is always truthful on the tim More

by genaro.paen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
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