Gervais Ford - Service Center

rear window Did a grate job replacement of the rear window under warranty . that also did oil and filter and safety the truck every one was helpful Did a grate job replacement of the rear window under warranty . that also did oil and filter and safety the truck every one was helpful More

Tire Service As usual, quick courteous service. While I was waiting for service, I went to the show room and selected a 2017 Escape for lease. John Santoro was ve As usual, quick courteous service. While I was waiting for service, I went to the show room and selected a 2017 Escape for lease. John Santoro was very informative and pleasant during this transaction. More

Another poor experience at the Service Center The first time I used the Quick Lane service center I was given a hard time about getting an oil change because I arrived about 45 minutes before clos The first time I used the Quick Lane service center I was given a hard time about getting an oil change because I arrived about 45 minutes before closing. I was told that they usually don't let anyone get an oil change if they come later than an hour before closing. There is nothing on the website or anywhere that states that at all. Then this time I was told that I couldn't use a coupon for an oil change because the service hadn't been written up as a tire rotation. I have no idea what that means or why it meant I couldn't use the coupon, but I couldn't. I HATE using Quick Lane. More

For the Better What was to be a simple oil and filter change turned into something more but for all the right reasons. Our 120,000 mile Edge if very happy to have ne What was to be a simple oil and filter change turned into something more but for all the right reasons. Our 120,000 mile Edge if very happy to have new front brakes. More

Recent visit Recall and GOF service Very polite, always helpful, and the quality of the work is terrific! The service personnel are friendly and attentive. The vehicle was ready at the t Very polite, always helpful, and the quality of the work is terrific! The service personnel are friendly and attentive. The vehicle was ready at the time they committed to. BTW 25 words was more than I needed. More

Immediate resolution as usual Dean attended to a pressing issue when my wife stopped with a non start problem 2 days in a row with our 2014 Escape..Needing the car asap the bad bat Dean attended to a pressing issue when my wife stopped with a non start problem 2 days in a row with our 2014 Escape..Needing the car asap the bad battery issue was determined and with a replacement she was on her way in a half hour. Very responsive as usual for loyal customers. T. Casey More

Quick and efficient help I brought my car in due to low brake fluid and Mike in the quick lane helped right away. The service department was able to obtain a much needed part I brought my car in due to low brake fluid and Mike in the quick lane helped right away. The service department was able to obtain a much needed part and fix my car so I could drive safely again. Awesome service and very helpful explanations of what was needed. More

Recall Took car right in and was out in one hour. Oil change too. Great service and polite employees. Free oil change, can't beat that. Took car right in and was out in one hour. Oil change too. Great service and polite employees. Free oil change, can't beat that. More

Frustrating This is the third time in with the car for the same problem. I realize its an intermittent issue but why doesn"t the on board computer keep a history This is the third time in with the car for the same problem. I realize its an intermittent issue but why doesn"t the on board computer keep a history of the problem when it occurs? Looks like its a Ford problem and not a dealer service issue. I have left the car for 12 days this time in the hopes that it will happen while being test driven by the dealers techs. The alarm bells go off and the dash board lights up saying that my ABS and AWD are shut off. If that happens its a very unsafe situation when on the road so I am hoping that this gets fixed. I am holding off on any recommendation until this problem is fixed. Again, maybe Ford should get involved if the problem is not found and fixed. More

Gervais Ford is my family I am a worry wart female senior citizen. My front headlight went out. I called the quick lane and spoke with Lou. WOW, it was Friday afternoon, he s I am a worry wart female senior citizen. My front headlight went out. I called the quick lane and spoke with Lou. WOW, it was Friday afternoon, he said he was there until 7pm, he would make sure it was fixed. At 630pm I was still at work, called Lou and told him I was running late. He said come on over. He and his staff fixed my front headlight, two tail lights. Safety number one issue. He has a wife and daughter so he knows about keeping their cars safe. That is why Gervais is my dealership for cars and service. I am family and they take care of me like I am family. My tires also needed air to be added, Lou and his team just did what needed to be done, to keep me safe, and my vehicle running properly.. Just the comfort in knowing that they are truly there for me, makes driving and maintaining my Ford easy. They are just one phone call away. More