Gervais Ford - Service Center

oil chainge I thought they did a great job and always go back they are awesome place to go. very friendly and smiling friendly place to be I thought they did a great job and always go back they are awesome place to go. very friendly and smiling friendly place to be More

Prompt service on short notice Had a sudden oil leak. Called service at 5PM, they advised they were busy next day to get it in for diagnosis. They did this, found problem, orde Had a sudden oil leak. Called service at 5PM, they advised they were busy next day to get it in for diagnosis. They did this, found problem, ordered parts and car was done next day. More

Gervais Ford is Excellent Very good service. Friendly and knowledgeable staff. Explained in detail what was done and why. Highly recommend to friends. My vehicle was there for Very good service. Friendly and knowledgeable staff. Explained in detail what was done and why. Highly recommend to friends. My vehicle was there for an extended time and they gave me a loaner. More

Excellent service They were very friendly and knew their stuff! Having to get my brakes done was not fun but they made to visit enjoyable. I always use this location. They were very friendly and knew their stuff! Having to get my brakes done was not fun but they made to visit enjoyable. I always use this location. It is where I bought my Escape and I never consider going anywhere else even though there are much closer places I could go. More

Time for state inspection It was time for inspection and the "check engine" light was on. The diagnostics showed a vacuum leak and I wanted to get the inspection so I told Lou It was time for inspection and the "check engine" light was on. The diagnostics showed a vacuum leak and I wanted to get the inspection so I told Lou to have it fixed. The car had recently had a new gas tank installed. (a Ford recall) After the "smoke test", the Quick Lane techs referred the vehicle to the regular service department. They discovered the leak was a result of some fittings that were not properly tightened when the new tank was installed. I was expecting there to be a bill of some kind. To my astonishment, I was told there would be no charge for the repair. I spoke to Mike and Lou and they both were very polite and professional. I've had both my Ford vehicles in to Quick Lane and have been very pleased with how the service was completed and the fair pricing. More

First oil change I was overdue for my 1st oil & filter at Gervais, but Ryan helped me out and got everything done just in time for me to beat the storm and get home. I was overdue for my 1st oil & filter at Gervais, but Ryan helped me out and got everything done just in time for me to beat the storm and get home. More

Friendly Service time was good. , U inflated tires to recommended pressure, after rotating . Every one was friendly too. I will comeback , every time I need Service time was good. , U inflated tires to recommended pressure, after rotating . Every one was friendly too. I will comeback , every time I need servicing. More

Very friendly and professional Mike got me in and out as soon as possible and my Explorer was fixed, alignment was perfect after. Customer always comes first here, I like that. Mike got me in and out as soon as possible and my Explorer was fixed, alignment was perfect after. Customer always comes first here, I like that. More

Excellent Service at a moments notice I was able to observe 2 other women and myself all receiving the same respect and service in a timely fashion and all at a moments notice/walk in. Ma I was able to observe 2 other women and myself all receiving the same respect and service in a timely fashion and all at a moments notice/walk in. Many thanks! More

Oil change with coupon Unhappy customer.....I used a coupon I printed from the website. The coupon stated a price for the oil change. I was charged extra for oil and for par Unhappy customer.....I used a coupon I printed from the website. The coupon stated a price for the oil change. I was charged extra for oil and for parts, Both of these were not listed on the coupon. After arguing with manager I was refunded $9.50. I was to happy with this experience. Also, when I owned other cars and had any service done, my car was washed and vacuumed. There is a car wash across the street from Gervais Ford in Ayer. I suggest you give out coupons for car washes More