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Gervais Ford - Service Center

Ayer, MA

4.8
262 Reviews

262 Reviews of Gervais Ford - Service Center

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January 20, 2017

excellent fast prompt and fair prices one of the main reasons I buy fords had a additional problem and they squeezed me in to check it out More

by hduplease
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2017 -

Gervais Ford responded

Thank you for stopping into Gervais Ford. We do our best to bring you Fantastic service, pricing and keep you safe on the road. Thank you for stopping into Gervais Ford.

January 20, 2017

Using the Quick Lane Lube oil filter and rotate tires I used Quick lane LOF and rotate tires I was in and out within 45 minutes I would recommend the Quick Lane for service to anyone that wants the job correc More

by SCARPENTER2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Adamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Fermanian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2017 -

Gervais Ford responded

Thank you so very much for coming into Gervais Ford for Service and thank you for your recommendation. We are so glad we could get you in and back on the road quickly and safely, thanks to our fantastic and knowledgeable Service Team. Thank you again for choosing Gervais Ford.

January 19, 2017

Great service!!!! Had front brakes and tires put on. Had 1:00 appointment and got there at 12:30 and they took the car right in and within 90 minutes it was ready. More

by linda.winn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford, We do our best to get you safely back on the road as quickly as possible. We are so glad we could do that and get you in early. Thank you again for choosing Gervais Ford.

January 19, 2017

As always, great service Just had my oil change at Gervais Quick Lane and as usual they did a great job very prompt. I have a 2012 Ford Escape Limited Fwd with V6. Bought it n More

by BDR5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2017 -

Gervais Ford responded

Thank you for coming into Gervias Ford for service, we do our best to get you back on the road quickly and safely, also its awesome that we have been able to help you for the life of your vehicle and we wish your Ford Escape many more wonderful miles. Thank you again for choosing Gervais Ford.

January 17, 2017

Great and quick oil change. Best ford dealership in central mass area. I drive about 20 miles to get a service from gervais it's that good, the people are friendly the oil c More

by fp.les56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gloria Coffin
Jan 23, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford and for traveling to see us! We do our best to give you the best service possible, Thank you again for coming to see us at Gervais Ford.

January 17, 2017

Vehicle is happy. When my vehicle is running well and is happy I am happy. The service at Gervais has always been excellent and kept my vehicle running well and depend More

by Kochkid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2017 -

Gervais Ford responded

Thank you so very much for choosing Gervais Ford and thank you for recommending us. We are so glad we could be of service and help you keep our vehicle happy and healthy on the road. Thank you again for Choosing Gervais Ford.

January 16, 2017

Car wouldn,t start on cold morning. Car wouldn't start on a cold morning. Battery was checked out and was found that it was weak. A new battery was installed on the same day. Car is only More

by fusion
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford I am so glad we could diagnose the problem and get you underway quickly, and a plus it was still under warranty. Thank you again for choosing Gervais Ford, we are glad we can help.

January 13, 2017

Been a decade long customer here. Always great service. I have been a customer at Gervais for well over 10 years and have purchased 3 vehicles from them and my father also has purchased one. Always a great More

by THOMASBERKOWITZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford, We are so very happy we have been able to support you and your family over the years. We pride ourselves on our customer service and keeping you and your vehicle safe on the road. Thank you, again for choosing Gervais Ford. .

January 10, 2017

Outstanding Dealership Service Outstanding Customer Service and has always provided excellent workmanship. Friendly and courteous throughout there organization. As always, willing More

by LennyB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2017 -

Gervais Ford responded

Thank you so much stopping over to Gervais Ford for Service and thank you for the excellent review. We pride ourselves on being a Family owned business that not only considers their employees family but our clients as well, It is our goal to be your automotive guide and keep you on the road safe. Thank you again for stopping into Gervais Ford for Service. :-)

January 06, 2017

Services for my 2013 F150 XLT Service was great!!! had talk to mark the day before and service was done on Saturday morning. Truck was in at 7:00am and out at 8:01am Not bad More

by DIRTY_DAWG69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Adamson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Fermanian
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Toomey
Jan 11, 2017 -

Gervais Ford responded

Thank you for stopping in to see us at Gervais Ford, I am so glad you enjoyed your time here and we got you in and out quickly. We have been actively thinking about our waiting areas and how we can improve them for you. Thank you for your feedback, it helps us greatly. Thank you once again for choosing Gervais Ford.

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