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Gervais Ford - Service Center

Ayer, MA

4.8
262 Reviews

262 Reviews of Gervais Ford - Service Center

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February 10, 2017

Thumbs Up for Gervais Service! The Gervais Crew was very courteous, good listeners, professionals and ultimately fixed my truck with a smile. They did exactly what they said they w More

by JOHN.ALBERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tracy Rust
Feb 10, 2017 -

Gervais Ford responded

Thank you so very much for choosing Gervais Ford for your service. We do our best to give you excellent service that keeps you and your vehicle happy and on the road safely. I am so glad we could do that for you. Thank you again for choosing Gervais Ford.

February 09, 2017

Awesome prompt service Incredibly professional staff make the process quick and painless. Would highly recommend to anyone who needs either recalls or repairs on their vehi More

by Chris L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Tocci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Mullins, Tracy Rust, Mathew Rosenlund
Feb 09, 2017 -

Gervais Ford responded

Thank you so very much for coming to see us at Gervais Ford, and the wonderful review as well. We do our best to make the process simple and as fast as possible for everyone, We are so happy we could be at our best for you. Thank you for choosing Gervais Ford.

February 09, 2017

prompt service Friendly staff, prompt service, good communication and kept me informed. Wife says shes hears a clunking sound every once in a while. Shes going to sw More

by brushmowerguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Feb 10, 2017 -

Gervais Ford responded

Thank you for Choosing Gervais Ford for service, We do our best to make sue you and your wife stay on the road safe, swing on by our Quicklane and have Mike or Lou take a look at that noise and we will get it resolved for you. Thank you again fro Choosing Gervais Ford.

January 27, 2017

Awesome as always!! Great service department!! Everyone is very helpful back up an d running within 24 hrs and they have me a vehicle to use while they were fixing my car More

by kc512
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2017 -

Gervais Ford responded

Thank you for Choosing Gervais Ford For Service. We are so glad we could help fix the problem for you quickly, and help provide you with alternate transportation, We are here to help get you and your vehicle safely and quickly back on the road.

January 27, 2017

Transmission Leak Excellent customer service, Tracy quickly arranged for the unscheduled repair. She contacted me with the vehicle update and the job was completed with More

by JD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Rust
Jan 28, 2017 -

Gervais Ford responded

Thank you for Choosing Gervais Ford for service, We are so glad that Tracy could help you get your vehicle through the shop, She is absolutely wonderful. Thank you once again for Choosing Gervais Ford.

January 26, 2017

Tire Pressure Had issue with my tire pressure light on my Ford Focus (2008) .. brought it in ... cost me nothing they adjusted the air in my tires and checked to ma More

by Rich P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike is awesome
Jan 28, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for service, We are so glad we could help you with your Focus and get you back on the road safely, Thank you again for coming in to see us for Service we are glad to help.

January 26, 2017

Mud Flaps on my 2016 Explorer Came in for mud flaps on my 2016 Ford Explorer and before I could finish reading my Emails on my Iphone, they were all done! Chip. More

by cdetwiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2017 -

Gervais Ford responded

Thank you for visiting Gervais Ford for service, We are so happy we could get you back on the road quickly. It is our goal to provide quick and excellent service as well as help keep you safe on the road. Thank you again for choosing Gervais Ford.

January 24, 2017

The service depart The service department is always informative and reliable. I wouldn't go anywhere else. I've been there with last minute issues and they'll hel time More

by Landscaper123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford we do our best to make sure that our clients get top notch service, I am so glad we have been a great resource for you. Thank you again for Choosing Gervais Ford.

January 24, 2017

Brakes I called fast lane because my brake pedal went to the floor.. they told me to come in as soon as I could. The next morning I got a call that it was More

by genaro.paen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2017 -

Gervais Ford responded

Thank you for visiting Gervais Ford for Service, I am so very glad we could help you stay safe on the road. Our goal is to keep you safe on the road, and of course breaks are top priority. Thank you again for choosing Gervais Ford, we are here to help.

January 20, 2017

Quick Lane Service I've used this service four times so far and they really are quick! Also, the waiting room is nice and clean and the complimentary coffee is good. More

by Whater
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2017 -

Gervais Ford responded

Thank you so very much for choosing the Gervais Ford Quick Lane we do our best to live up to the name and get you out on the road again safely. Thank you so very much for choosing Gervais Ford.

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