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Gervais Ford - Service Center

Ayer, MA

4.8
262 Reviews

262 Reviews of Gervais Ford - Service Center

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May 19, 2017

Always a great experience I always have an excellent and straightforward experience. The job is done right and on time. I love bringing my car to Gervais for service. More

by MrMiranda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service, We do our very best to make sure that you get the best service every time, I am so glad Mike was a fantastic example of that . Thank you once again for choosing Gervais Ford.

May 18, 2017

Work completed on time and on budget Gervais Service has been excellent ...Dean was very attentive and made sure parts were in stock and ready for install prior to my drop off. More

by ptmc1963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2017 -

Gervais Ford responded

Thank you for Choosing Gervais Ford for your service, We do our very best to try and make life a little easier for you. We are so glad Dean was an example of that. Thank you once again for choosing Gervais Ford.

May 15, 2017

top notch A pleasure to deal with. Very professional with no pressure. My vehicle was picked up at my office and returned after the work was completed. What els More

by JOHNRONCONE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Toomey
May 18, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford. We are so glad we could help lend a hand. We do what we can to make things easier for you, Life's busy. Thank you for choosing Gervais Ford and letting us help make life a little bit easier.

April 26, 2017

As usual great service They are usually prompt and are very good at explaining any repairs that need to be serviced. They also explain the severity of the problem, does it n More

by BDR5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2017 -

Gervais Ford responded

Thank you for Choosing Gervais Ford for your Service, we do our best to make sure the lines of communication are open and clear with all our clients. I am glad you were an example of that. Our goal is to get you back on the road quickly and Safely. Thank you once again for choosing Gervais Ford.

April 25, 2017

Great sevice, no waiting, at good price. The service was great; the tires were rotated with the pattern I asked for. I came in at the right time so I had no waiting. Your prices are always More

by GRKRUMPHOLZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. I am so glad we could provide you with fantastic Service, our Quick Lane team is awesome. Thank you again for choosing Gervais Ford for your Service.

April 21, 2017

Service - Check Enginie Light Illuminated The service was scheduled quickly and efficiently. I was able to drop off the vehicle the night before. When I called the next morning, the service More

by Lou2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Rust
Apr 21, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service, We do our best to get you and your vehicle back on the road quickly and safely. Also we do offer a shuttle service for your convenience. Thank you once again for choosing Gervais Ford for your Service.

April 19, 2017

Very good. Everything was great, but my husband said that I did not need the tires rotated, the dealership that we bought it from had already done it not that lo More

by mammafrenzy@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2017 -

Gervais Ford responded

Thank you for Choosing Gervais Ford for your service, we do our best to make every visit excellent, I am guessing you got the works package that includes: • Synthetic Blend Oil Change • Tire Rotation and Pressure Check • Brake Inspection • Multi-Point Inspection • Fluid Top-Off • Battery Test • Filter Check • Belts and Hoses Check Which is a great price at 39.95, however if there is something you don't want us to do like rotate tires we are certainly happy to skip that part of the service. We want to make you happy with each visit. Thank you again for choosing Gervais Ford for your service.

April 18, 2017

Awesome I have been going to the Quick Lane for almost 10 years now and have had probably only two cases where I had an issue, one being the cap for the oil w More

by THOMASBERKOWITZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2017 -

Gervais Ford responded

Thank you for continuing to choose Gervais Ford for your service, and thank you for the margin of error :-). We do our best to give Excellent Service to all of our clients. Sometimes we make mistakes but, we learn from our mistakes and use them as a teachable moment to improve service for all. Thank you again for choosing Gervais Ford, for your feed back and helping us learn.

April 18, 2017

Remove snow tires and change the oil The service was excellent. I dropped off the car and it was ready when I needed it. It drives well with the summer tires now that the danger of snow More

by CHESTER.HOOPER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service, Awesome we could help you get your Ford Flex ready for the Spring and Summer. Looking forward to that warm breeze. Enjoy the drive and thank you again for Choosing Gervais Ford.

April 17, 2017

Good customer service Went in for a tire swap, oil change, and State inspection. I was informed that front end repair work will be needed to pass inspection. Have to come More

by DEUCE350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Adamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. Each time a vehicle comes in we give it a quick look over to make sure that you stay safe and stay aware and ahead of any problems that could arise. Its good we were able to preemptively catch your issue, Deam will make sure you get the best of service. Thank you once again for choosing Gervais Ford for your Service.

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