Gervais Ford - Service Center

Works Oil Change was not the Works I brought my truck to have a Works Oil Change with tire rotation. I dropped it off and was dropped off at home thanks to a courtesy transport. A cou I brought my truck to have a Works Oil Change with tire rotation. I dropped it off and was dropped off at home thanks to a courtesy transport. A couple of hours later I got a call telling me my vehicle was complete. Lou called and asked if I needed a ride, I advised that I would take my wife's car down and drop that one off for a works package as well. Lou stated that the lift had broken and they were unable to rotate the tires. Lou stated that the lift broke with my vehicle on it, but made no indication that it affected my vehicle. I was picked up and transported back to the dealership and paid for my service. While walking out, I saw it was noted that the tire were not rotated because "they were not needed". There was also no vehicle health report attached to my bill. When questioned, Lou informed me that they didn't rotate due to new tires and that he told me on the phone the lift was broken. I was very irritated seeing that they operated in a garage with at least 5 other lifts. I will consider going else where to receive the services I expect and am paying for. More

Excellent and fast service. I brought my Focus in for service and a new key. They found that the plate bulb needed to be replaced. The car was ready in less than 2 hours. I brought my Focus in for service and a new key. They found that the plate bulb needed to be replaced. The car was ready in less than 2 hours. More

Always a great experience I always have an excellent and straightforward experience. The job is done right and on time. I love bringing my car to Gervais for service. I always have an excellent and straightforward experience. The job is done right and on time. I love bringing my car to Gervais for service. More

Work completed on time and on budget Gervais Service has been excellent ...Dean was very attentive and made sure parts were in stock and ready for install prior to my drop off. Gervais Service has been excellent ...Dean was very attentive and made sure parts were in stock and ready for install prior to my drop off. More

top notch A pleasure to deal with. Very professional with no pressure. My vehicle was picked up at my office and returned after the work was completed. What els A pleasure to deal with. Very professional with no pressure. My vehicle was picked up at my office and returned after the work was completed. What else could you ask for? A quality dealership. More

As usual great service They are usually prompt and are very good at explaining any repairs that need to be serviced. They also explain the severity of the problem, does it n They are usually prompt and are very good at explaining any repairs that need to be serviced. They also explain the severity of the problem, does it need prompt repairing or can it wait. More

Great sevice, no waiting, at good price. The service was great; the tires were rotated with the pattern I asked for. I came in at the right time so I had no waiting. Your prices are always The service was great; the tires were rotated with the pattern I asked for. I came in at the right time so I had no waiting. Your prices are always reasonable. More

Service - Check Enginie Light Illuminated The service was scheduled quickly and efficiently. I was able to drop off the vehicle the night before. When I called the next morning, the service The service was scheduled quickly and efficiently. I was able to drop off the vehicle the night before. When I called the next morning, the service person checked the status and checked to see if the replacement part was in stock. That afternoon, we were able to pick up the car. More

Very good. Everything was great, but my husband said that I did not need the tires rotated, the dealership that we bought it from had already done it not that lo Everything was great, but my husband said that I did not need the tires rotated, the dealership that we bought it from had already done it not that long ago. More

Remove snow tires and change the oil The service was excellent. I dropped off the car and it was ready when I needed it. It drives well with the summer tires now that the danger of snow The service was excellent. I dropped off the car and it was ready when I needed it. It drives well with the summer tires now that the danger of snow might be past More