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Gervais Ford - Service Center

Ayer, MA

4.4
264 Reviews

264 Reviews of Gervais Ford - Service Center

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June 22, 2017

Service visit Excellent service at Gervais Ford, staff is always courteous and helpful. They advise when to fix and when not to fix, they are very trustworthy. More

by CDBJ1018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service, we do our best to make sure that you are well informed so we can work together to help you find the best and most cost effective solutions, then get you and your car back on the road safe and sound. Thank you once again for choosing Gervais Ford.

June 19, 2017

Service both the Quick Lane along with the Service Ctr. This is a quick lane about a week ago where I grew soil and filter . Very short wait in addition I asked them to check to see why my engine light was More

by Moody1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jimmy Wilson, John Santoro
Jun 23, 2017 -

Gervais Ford responded

Thank you so very much for the wonderful review, We do our best to make sure you are well informed and that we get you and your vehicle back on the road safely. Thank you again for Choosing Gervais Ford for your service.

June 09, 2017

Mostly good The service done was covered by warranty and was taken care of in addition to replacing the spark plugs. What I didn't realize was that it would be More

by dpall74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service, I am terribly sorry we were not clear on our time table for you and we will make it a point to use this feedback to better train ourselves to be more vigilant. Thank you for your time and helping us to continue to improve.

June 09, 2017

Brake Inspection and Oil Change Excellent customer service. They only recommended doing the work that was really necessary. They called to let me know what was done and that addition More

by ballard513william
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. We do our best to make sure the Service process is well communicated and that we get you and your vehicle back on the road safely. Thank you once again for choosing Gervais Ford.

June 08, 2017

Can you take care of this rattle? Dropped my car off early in the a.m.m to have a right rear rattle fixed. Didn't go for a drive with the mechanic b/c it was before they were there. More

by mgasbarro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service-Dave C. did a great job dx the problem and fixing it.
Jun 09, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. It is our goal to get you and your car back on the road safely. Thank you for choosing Gervais Ford for your service.

June 06, 2017

AC repair with only 45,0000 mile on 2013 F150 Had call service on a Wednesday afternoon and it was in Thursday afternoon to be check out? Like anything else it was bad news! Compresser seized More

by DIRTY_DAWG69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Adamson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Farnum
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gervais
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service on your F-150. It is our goal to get you and your car back on the road safely. Thank you for choosing Gervais Ford for your service.

June 05, 2017

repair service Every time I come in, which is rare. I get the best service from Gervais Ford. I wouldn't think of going to another dealership, any other repair More

by DUSEKRICHARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. It is our goal to get you and your car back on the road safely. Thank you for choosing Gervais Ford for your service.

June 02, 2017

Great service at a fair price! The staff is always friendly and helpful. I know when I go there, I'm getting the best service and the price is right. I would recommend this dealer t More

by FRHPRS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. It is our goal to get you and your car back on the road safely. Thank you for choosing Gervais Ford for your service.

June 01, 2017

Outstanding dealership I have been going to Gervais Ford for several years and they have been fantastic to work with . Overall top notch all around Chris H. More

by CHURLEY4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Fermanian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenn Tocci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Santoro, John Toomey, Lisa Mullins, Tracy Rust
Jun 09, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. It is our goal to get you and your car back on the road safely. Thank you for choosing Gervais Ford for your service.

May 30, 2017

Tires and Detailing As usual the job was done when scheduled and the final product was excellent! I am very pleased with the tires installed and the detailing of my vehic More

by vickerystephen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tracy Rust
May 31, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service, We do our very best to make sure that you get the best service every time, I am so glad Lou and Tracy were a fantastic example of that . Thank you once again for choosing Gervais Ford.

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