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Gervais Ford - Service Center

Ayer, MA

4.4
264 Reviews

264 Reviews of Gervais Ford - Service Center

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August 10, 2017

quick lane I was advised of the wait time as soon as I walked in, I really didn't have to wait that long the service was done quickly and I checked out quickly a More

by C.MATARAZZO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. I am glad we could help you have a wonderful experience. We do our best to keep you informed of the process and to get you and your vehicle back on the road quickly and safely. Thank you for choosing Gervais Ford for your Service.

August 01, 2017

Gervais Ford is Excellent I went to Quick Lane because my low tire light was on. It was the second time in 2 weeks. My vehicle was taken in and a small nail was found that was More

by CHIEFJAYR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure.
Aug 01, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service, a leaky tire is frustrating, glad we could help find the issue and get you back on the road quickly and safely. Thank you for choosing Gervais Ford for your Service.

July 30, 2017

Understanding and efficient Service engine light came on two days before leaving on vacation. They took me in first thing the next morning and took care of everything so we could More

by Boltonresident
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. You work hard and deserve to go on vacation and not worry about your car. I am so glad we could help get you underway. Hope you have a wonderful vacation and thank you again for choosing Gervais Ford.

July 30, 2017

Great service My AC system was out and I have my car serviced here. The quote was $550 and 3 plus hours of work. After the first check of the system I was told it More

by mikel1357
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford, we do our best to to help save you money, car repairs are never fun but we try to make it work for you. It is our goal to get you and your vehicle back on the road quickly and safely. Thank you for choosing Gervais Ford.

July 26, 2017

Excellent service as always. I have been going here for years and I personally have purchased 3 vehicles from you, my father one and my sister one. More

by THOMASBERKOWITZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for Sales and Service, We do our best to bring you the best of service and best deals on New and Used cars. We are glad our team continue to deliver. It is our goal to make sure you get what you need with a smile :-). Thank you once again for choosing Gervais Ford.

July 26, 2017

Thorough and quick. My tire light came on and I brought it to Gervais for air. They found a nail in the tire and fixed it promptly so I could begin my vacation. More

by keenak
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service, We do our best to bring you the best of service, so glad we could catch that nail for you, Better to start your vacation knowing your safe. It is our goal to get you and your vehicle back on the road quickly and safely. Thank you once again for choosing Gervais Ford.

July 23, 2017

Impressive Bought my Mustang at a private sale but I came to your dealership to replace the Ticata airbags. I was pleased that they came in and you addressed the More

by KB1QWR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service, We do our best to bring you the best of service and We are glad our team could deliver. It is our goal to get you and your vehicle back on the road quickly and safely. Thank you once again for choosing Gervais Ford.

July 22, 2017

In a Bind Making a cross country trip when the check engine light came on. Of course it was Friday at 4. They ran diagnostics found the problem. They were able More

by jesse.boone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know, but he was the only one that did repairs on Sat.
Jul 27, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service, We do our best to bring you the best of service and We are glad our team could deliver. It is our goal to get you and your vehicle back on the road quickly and safely. Thank you once again for choosing Gervais Ford.

July 22, 2017

Very satisfied I had multiple issues and most were covered under warranty. I was given a thorough breakdown of what needed to be done and how much time each would t More

by rkk3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service, We do our best to bring you the best of service and We are glad our team could deliver. It is our goal to get you and your vehicle back on the road quickly and safely. Thank you once again for choosing Gervais Ford.

July 21, 2017

Excellent Service. I have had nothing but great experiences with the service team at Gervais. Would highly recommend them to anyone/anytime. They are super nice, acco More

by juliewoznac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure specifically
Jul 27, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service, We do our best to bring you the best of service and We are glad our team could deliver. It is our goal to get you and your vehicle back on the road quickly and safely. Thank you once again for choosing Gervais Ford.

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