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Gervais Ford - Service Center

Ayer, MA

4.8
262 Reviews

262 Reviews of Gervais Ford - Service Center

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August 31, 2017

Service was quick and easy I went in for an inspection sticker and a quick oil change plus tire rotation. Everything was done quickly and cost me less than $100. That's always More

by GUYOLIVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service, We do our best to give you the right price and it is our goal to get you and your vehicle back on the road quickly and safely. Thank you once again for choosing Gervais Ford for your service.

August 31, 2017

Fast and friendly service They had me in and out in no time. Their sales team and service department are top notch. They take the time to help me out. More

by JAKE15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Santoro
Sep 06, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford, Our goal is to get you and your vehicle back on the road quickly and safely. Because we understand how busy life can be. Thank you once again for choosing Gervais Ford for your service and letting us be your automotive guide.

August 29, 2017

truck repair excellent service as always, service was completed with all issues resolved and extended warranty was well worth having thanks for all your help mak More

by CBOSWORTH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service, I am glad we could help you use your extended warranty to its full benefit, we recommend them to help protect clients from possible future expenses and give you piece of mind, knowing your covered. Thank you for choosing Gervais Ford for your Service, we are here for you.

August 29, 2017

Always a great experience I came in for an inspection sticker. I have a trailer hitch and they needed to remove the ball adapter but it is 4 years old and rusted. Thankfully More

by THOMASBERKOWITZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sep 06, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. We know it's not the best news when something needs to be replaced but, at least we were able to catch it before it became an issue. It is our goal to make sure you and your truck are back on the road quickly and safely. Thank you again for choosing Gervais Ford for your service.

August 22, 2017

Great service Needed to have my F250 serviced and get it inspected. Was greeted by a friendly person at the Quick Lane service desk and told the wait time. Was out More

by BUZZG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. We do our best to make sure you have a good experience and get the best in service every time. Plus, Trucks like the F-250 Super Duty's are our specialty. Thank you again for choosing Gervais Ford for your service.

August 22, 2017

Routine service It was done quickly and efficiently which is what I have come to expect from the staff at Gervais. It is why I bring my vehicles there and only there. More

by pbeaushene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. We do our best to make every experience excellent and, it is our goal to get you and your vehicle back on the road quickly and safely. Thank you once again for Choosing Gervais Ford.

August 22, 2017

Positive experience Friendly service, great value, excellent attention to detail. You get 1 star for this survey for requiring 25 words in order to submit this documen More

by PDUMONT11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. We know the word limit is high but its an unfortunate requirement but we do read them and learn from them as well. We love peoples feedback. Thank you for yours. We do our best to make every experience excellent and, it is our goal to get you and your vehicle back on the road quickly and safely. Thank you once again for Choosing Gervais Ford.

August 21, 2017

Wrench showing on my display They squeezed me in to help determine the issue. I had to leave the car overnight and they worked on it in between jobs. Very Satisfied. More

by Jasper's Mom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service, We do our best to accommodate, we want to make sure that you and your vehicle are safe on the road. Glad we could fit you in and get you back out there safely. We are here to be your automotive guide.

August 10, 2017

quick lane I was advised of the wait time as soon as I walked in, I really didn't have to wait that long the service was done quickly and I checked out quickly a More

by C.MATARAZZO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. I am glad we could help you have a wonderful experience. We do our best to keep you informed of the process and to get you and your vehicle back on the road quickly and safely. Thank you for choosing Gervais Ford for your Service.

August 01, 2017

Gervais Ford is Excellent I went to Quick Lane because my low tire light was on. It was the second time in 2 weeks. My vehicle was taken in and a small nail was found that was More

by CHIEFJAYR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure.
Aug 01, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service, a leaky tire is frustrating, glad we could help find the issue and get you back on the road quickly and safely. Thank you for choosing Gervais Ford for your Service.

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