Gervais Ford - Service Center

Too expensive and should have had recall part in stock Booked service over a week in advance for simple oil change and recall fix for airbag on my 2014 Mustang. Oil change seemed expensive and they had my Booked service over a week in advance for simple oil change and recall fix for airbag on my 2014 Mustang. Oil change seemed expensive and they had my car for 2 days since they didn't have part in stock for recall work. They should have ordered it ahead of time knowing I was coming in. More

Outstanding Customer Service Mike is exceptional - he is always friendly, courteous and helpful. His first priority is the customer. When Mike does not have Saturday duty - Lou p Mike is exceptional - he is always friendly, courteous and helpful. His first priority is the customer. When Mike does not have Saturday duty - Lou provides outstanding service. More

Service was good extended service plan was not explained to When I purchased the truck I purchased an extended service plan but not explained how it works which was different than how I thought it worked I spen When I purchased the truck I purchased an extended service plan but not explained how it works which was different than how I thought it worked I spent 1395 dollars for nothing. More

Not the level of service I expected Not everything was completed as requested, paperwork was not given, and they were suppose to call me the next day to make an appointment it was not Not everything was completed as requested, paperwork was not given, and they were suppose to call me the next day to make an appointment it was not done. More

Explorer rear suspension recall. I have relied on this Ford dealer for excellent service and DIY parts for both my 2014 Ford Explorer Sport and 2003 Lincoln LS vehicles. I have relied on this Ford dealer for excellent service and DIY parts for both my 2014 Ford Explorer Sport and 2003 Lincoln LS vehicles. More

Devens Fleet repairs From the initial phone call for an appointment to picking up the vehicles, The Gervais family and their employees have always made sure that we were t From the initial phone call for an appointment to picking up the vehicles, The Gervais family and their employees have always made sure that we were taken care of and kept up to date during the service process. More

Loyal Geravis Customer Extremely Disappointed I had taken my car to get its oil change and was driving home when a light came on that said pre-collision assist sensor was no longer available. I th I had taken my car to get its oil change and was driving home when a light came on that said pre-collision assist sensor was no longer available. I thought nothing of it and figured there was dirt or something blocking the sensor. It continued to happen and thought I should get it checked out in case something needed to be fixed as it was still under warranty (2016 Ford Explorer bought brand new). I dropped the car off and received a call later that day from Mike telling me that a sensor needed to be replaced but it was not under warranty as the car was clearly in an accident. I was in shock as I am the only one who drives the vehicle and would have remembered getting in an accident. Then I was informed that if I wanted it fixed it would cost me just under a $1,000. Of course now I am extremely upset as I know I was not in an accident and this sensor light never came on until after I left the dealership after it got an oil change. I cannot be certain that this "accident" happened at the Gervais dealership but there is a strong possibility that it could have considering my vehicle was fine before I brought it for that oil change. I returned to the dealership to get my car and view the damage the that they had found and it appeared to be a little scuff on the bumper that I would have never suspected to be a $1,000 repair. They could not honor the warranty on my brand new car because of that scuff. As loyal Gervais customer and Loyal Ford Customer I was extremely disappointed. Our family has bought 5 vehicles through the Gervais dealerships (Lincoln, Kia, and Ford). We have also been loyal Ford customers and over the years have had over 14 Ford vehicles. I am thoroughly disappointed with the service that I received at Gervais. More

Quick and effecient warranty work Quickly agreed to my initial assessment of bad front wheel bearings on my Explorer just as the power train warranty was about to expire, took care of Quickly agreed to my initial assessment of bad front wheel bearings on my Explorer just as the power train warranty was about to expire, took care of me. More

Poor Sirius Radio reception Gervais Ford did everything in their power to deal with my concern about poor reception on SIRIUS radio. There is nothing mechanically or electronica Gervais Ford did everything in their power to deal with my concern about poor reception on SIRIUS radio. There is nothing mechanically or electronically wrong, but by comparison to the reception that I get in my 2016 Ford Fusion I am disappointed. I plan to call SIRIUS and lodge my complaint with them. More

Warranty repairs done like clockwork Our commercial Transit van had a problem with the throttle body. I brought it into the service department, it was fixed the next day and was covered Our commercial Transit van had a problem with the throttle body. I brought it into the service department, it was fixed the next day and was covered under the warranty, so no charge! We have had no further problems. Top notch service after the sale. More