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Gervais Ford - Service Center

Ayer, MA

4.8
262 Reviews

262 Reviews of Gervais Ford - Service Center

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November 16, 2017

GOOD JOB Found the problem under stood it and solved it, with great service and on time as state a with no surprises, I will be back thank you. More

by SCHEIPERSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. We are so glad we could provide you with excellent service. We do our best to get the job done right and to make sure everything is clearly explained so that you know your options and can choose the best for you. Thank you for choosing Gervais Ford, and thank you for allowing us to be your automotive guide.

November 13, 2017

2012 Focus Brakes and Rotors So I'm the guy all my friends at work make fun of for supposedly getting taken advantage of when going to the dealer for service.... This couldn't be More

by Trumpy959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All of the Quick Lane staff I'm not sure of there names?
Nov 17, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service and thank you for the wonderful review. We do our best to get you and your vehicle quickly and safely back on the road, and save you some money at the same time. Thank you for choosing Gervais Ford, and thank you for allowing us to be your automotive guide

November 09, 2017

Great customer service and place! Quick service and the best customer service. I was told it would take about 1h30 hrs and I was out in 45min. I really appreciate the quick service as More

by JAQUELINDA04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. We do our best in the Quick Lane to get you and your vehicle quickly and safely back on the road. Thank you for choosing Gervais Ford, and thank you for allowing us to be your automotive guide.

November 09, 2017

Professional, friendly, helpful I have been going there 8 years for service on my car and have Always had a positive experience. I would recommend them to everyone. More

by JM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. We are so glad we can continue to offer you excellent service for 8 years. We lool forward to continuing do so and help you stay safe on the road. Thank you for choosing Gervais Ford, and thank you for allowing us to be your automotive guide.

October 18, 2017

Quick fix of my problem My truck almost wouldn't start in my driveway. I got it started and brought it to the Quick Lane in the afternoon. They listened to the problem and More

by GUYOLIVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. So glad it was a simple fix for your truck, it is our job to make you sure you get back on the road quickly, safely and with plenty of power. Thank you for choosing Gervais Ford for your Service.

October 16, 2017

great service service was quick and complete at fair price--thank you.it is nice to know that you always will be treated fairly at this dealer. More

by DEANFARNUM0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. We do our best to bring each and every client excellent service. Our goal is to make sure we get you and your vehicle back on the road quickly and safely. Thank you again for choosing Gervais Ford for your Service.

October 12, 2017

Always great I went in recently for an oil change and tire rotation. I was in and out of there in less than an hour. Always great service there. More

by THOMASBERKOWITZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. We do our best to get you and your vehicle back on the road quickly & safely. I am glad our Quicklane was an excellent example for you. Thank you once again for choosing Gervais Ford for your Service.

October 11, 2017

Warranty and door latch recall Repaired transmission on 2014 Ford Focus, clutch problem. Also recall for door latches. This is my first experience with Gervais. From the first More

by Rollie
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2017 -

Gervais Ford responded

Thank you Roland for choosing Gervais Ford for your service. Going in for service is never fun, but we do our best to give you an excellent experience at Gervais Ford by taking time to explain what service needs to be done and answering any questions you have. We are here to be your automotive guide. We are glad we could help you with your Ford Focus. Thank you again for choosing Gervais Ford.

October 10, 2017

Went above and beyond The service center at Gervais, especially Mike Gervais, went above and beyond to ensure our Explorer was safe for our family's everyday use. Thanks More

by bradharper4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service, When problems arise you want to feel at ease that you and your family are safe in your Ford Explorer. our goal is to make sure you have piece of mind and that you and your vehicle stay safe out on the road. We are always happy to go the extra mile, and we are here to answer any questions you may have. Thank you for choosing Gervais Ford as your automotive guide.

October 10, 2017

Sunroof replacement The Gervais team was exceptional when dealing with the replacement of our Sunroof on our Ford F-150. They were very accommodating and delivered subst More

by GRM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Toomey
Oct 13, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. We know life is busy so we do what we can to make it easier on you when it comes time for Service. We are so glad we could help you with your F-150's Sunroof, and help you get to your meetings on time. Thank you again for choosing Gervais Ford For your Service.

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