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Gervais Ford - Service Center

Ayer, MA

4.4
264 Reviews

264 Reviews of Gervais Ford - Service Center

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December 04, 2017

Customers needs always come first They go out of their way to make everything right. Bill Adamson and the other sales guys are great, 2 cars purchased from there...many more to come! More

by BCASEY758
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Adamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Santoro
Dec 12, 2017 -

Gervais Ford responded

Thank you so very much for choosing Gervais Ford and thank you for the wonderful review. We do our best to deliver the best to you with every visit. Bill and JJ are wonderful examples of that. Keeping clients informed and helping them choose the option best for them. We are client centered and even our owners chip in to be a part of the day to day operations to help keep everything on track. Thank you for choosing gervais Ford and we are so glad we are able to be your Automotive Guide.

November 20, 2017

Always great! Service center always professional, accommodating and pleasant. The workmanship superb. That’s why I go 45 minutes away to not the neatest but the bes More

by Ella1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Toomey
Nov 20, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. Thank you for being apart of the Gervais family and coming a distance to see us. We do our best to provide excellent service. With all of our certified Techs and Master Techs we can handle nearly anything that comes in the door. I am so glad we can continue to offer you excellent service. Thank you again for choosing Gervais Ford for your service.

November 16, 2017

GOOD JOB Found the problem under stood it and solved it, with great service and on time as state a with no surprises, I will be back thank you. More

by SCHEIPERSA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. We are so glad we could provide you with excellent service. We do our best to get the job done right and to make sure everything is clearly explained so that you know your options and can choose the best for you. Thank you for choosing Gervais Ford, and thank you for allowing us to be your automotive guide.

November 13, 2017

2012 Focus Brakes and Rotors So I'm the guy all my friends at work make fun of for supposedly getting taken advantage of when going to the dealer for service.... This couldn't be More

by Trumpy959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All of the Quick Lane staff I'm not sure of there names?
Nov 17, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service and thank you for the wonderful review. We do our best to get you and your vehicle quickly and safely back on the road, and save you some money at the same time. Thank you for choosing Gervais Ford, and thank you for allowing us to be your automotive guide

November 09, 2017

Great customer service and place! Quick service and the best customer service. I was told it would take about 1h30 hrs and I was out in 45min. I really appreciate the quick service as More

by JAQUELINDA04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. We do our best in the Quick Lane to get you and your vehicle quickly and safely back on the road. Thank you for choosing Gervais Ford, and thank you for allowing us to be your automotive guide.

November 09, 2017

Professional, friendly, helpful I have been going there 8 years for service on my car and have Always had a positive experience. I would recommend them to everyone. More

by JM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. We are so glad we can continue to offer you excellent service for 8 years. We lool forward to continuing do so and help you stay safe on the road. Thank you for choosing Gervais Ford, and thank you for allowing us to be your automotive guide.

October 18, 2017

Quick fix of my problem My truck almost wouldn't start in my driveway. I got it started and brought it to the Quick Lane in the afternoon. They listened to the problem and More

by GUYOLIVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. So glad it was a simple fix for your truck, it is our job to make you sure you get back on the road quickly, safely and with plenty of power. Thank you for choosing Gervais Ford for your Service.

October 16, 2017

great service service was quick and complete at fair price--thank you.it is nice to know that you always will be treated fairly at this dealer. More

by DEANFARNUM0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. We do our best to bring each and every client excellent service. Our goal is to make sure we get you and your vehicle back on the road quickly and safely. Thank you again for choosing Gervais Ford for your Service.

October 12, 2017

Always great I went in recently for an oil change and tire rotation. I was in and out of there in less than an hour. Always great service there. More

by THOMASBERKOWITZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. We do our best to get you and your vehicle back on the road quickly & safely. I am glad our Quicklane was an excellent example for you. Thank you once again for choosing Gervais Ford for your Service.

October 11, 2017

Warranty and door latch recall Repaired transmission on 2014 Ford Focus, clutch problem. Also recall for door latches. This is my first experience with Gervais. From the first More

by Rollie
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2017 -

Gervais Ford responded

Thank you Roland for choosing Gervais Ford for your service. Going in for service is never fun, but we do our best to give you an excellent experience at Gervais Ford by taking time to explain what service needs to be done and answering any questions you have. We are here to be your automotive guide. We are glad we could help you with your Ford Focus. Thank you again for choosing Gervais Ford.

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