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Gervais Ford - Service Center

Ayer, MA

4.8
262 Reviews

262 Reviews of Gervais Ford - Service Center

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January 15, 2018

Quick and professional - above and beyond I was recently in for some quick service and the tech noticed I had new license plates in the passenger seat so he took the initiative to check the re More

by Wayne Brueggemann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2018 -

Gervais Ford responded

Thank you for choosing Gervais ford for your service. We do our best to pay attention to our clients and clients vehicles needs. So we can offer the best of service to you. Thank you again for choosing Gervais Ford for your Service.

January 06, 2018

Prompt, courteous service. Came in for service because "low tire pressure light" came on. Thought it was simply due to the extreme cold we have been having lately. Wanted to hav More

by coastofmass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2018 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. We are glad you came in, as you saw a Low Tire Pressure light is nothing to ignore. We do our best to keep you and your vehicle safely on the road. Thank you for choosing Gervais Ford for your Service.

January 04, 2018

Saturday morning service I was a little leery about getting an oil change on a Saturday morning. It was busier than what I’m accustomed to, but they stuck to the time they es More

by TDRIDER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2018 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service, Saturdays do tend to get busy but we tr to keep everything moving as smooth as possible.Its great to hear that we kept to our estimate as well! We do our best to keep to the deadlines we predict. Thank you again for choosing Gervais Ford for your service.

January 03, 2018

Quality of service I had an issue will my 2013 F150 4x4 radio cutting out. First issue is that it's not to old at all for he radio to go bad. They checked it out and s More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jan 11, 2018 -

Gervais Ford responded

Thank you for leaving us a review and helping us to improve. we are so terribly sorry we did not provide you with an excellent experience. We would like it if you would please contact Dean Farnum at 978 772 6600 x625. He would love to chat with you to full understand the situation and would also like to make it up to you. Thank you for choosing Gervais Ford and thank you for helping us to improve.

December 28, 2017

Always a good experience. Friendly, fast and competent service at a good price. I like thinking that even routine maintenance like an oil change is being done by a real mechani More

by Ford Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford, we do our best to get you and your vehicle back on the road quickly and safely. Our Ford Certified techs are trained to make sure that not only routine tasks are done but that your vehicle is thoroughly looked over to avoid future issues, they are the keystone to providing you with excellent service, and I we are glad to see they do. Thank you again for choosing Gervais Ford for your Service.

December 20, 2017

Excellent service We bring our company vans to Gervais for service. The work is always done quickly and correctly and there is never a hassle over appointment times. More

by GMullenElevatorEng
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. We do our best to make sure we get you and your vehicle back on the road quickly and safely. Thank you again for choosing Gervais Ford for your Service.

December 07, 2017

First rate Service Center The quick service of the Works is very good value for the money. You also get points for each trip using the service quick lube which saves yo More

by tam46530
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Mullins
Dec 13, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. We do our best to get you and your car back on the road quickly and safely. I am glad we could do that for you. Thank you again for choosing Gervais Ford for your Service.

December 05, 2017

Sticker,oil change, tire rotation. Paperwork and description of work to be done was quickly completed. Work was fairly quickly done and well done. The Quick Lane team did a great prof More

by willy12nu69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 13, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. We do our best in our Quick Lane to get you and your car back on the road Quickly and safely. Plus, it is our goal to keep you informed along the way. I am glad we could do that for you. Thank you again for choosing Gervais Ford for your Service.

December 04, 2017

Customers needs always come first They go out of their way to make everything right. Bill Adamson and the other sales guys are great, 2 cars purchased from there...many more to come! More

by BCASEY758
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Adamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Santoro
Dec 12, 2017 -

Gervais Ford responded

Thank you so very much for choosing Gervais Ford and thank you for the wonderful review. We do our best to deliver the best to you with every visit. Bill and JJ are wonderful examples of that. Keeping clients informed and helping them choose the option best for them. We are client centered and even our owners chip in to be a part of the day to day operations to help keep everything on track. Thank you for choosing gervais Ford and we are so glad we are able to be your Automotive Guide.

November 20, 2017

Always great! Service center always professional, accommodating and pleasant. The workmanship superb. That’s why I go 45 minutes away to not the neatest but the bes More

by Ella1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Toomey
Nov 20, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. Thank you for being apart of the Gervais family and coming a distance to see us. We do our best to provide excellent service. With all of our certified Techs and Master Techs we can handle nearly anything that comes in the door. I am so glad we can continue to offer you excellent service. Thank you again for choosing Gervais Ford for your service.

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