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Gervais Ford
Ayer, MA
464 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 464 reviews
February 15, 2020
Great Service A Pleasure to do business with. I took my car on time and provided a courtesy car while mine was being serviced. The duration of service was overnight A Pleasure to do business with. I took my car on time and provided a courtesy car while mine was being serviced. The duration of service was overnight as they said it would be. More
by d.r.black
February 15, 2020
Fast and Thorough Service is fantastic, Mike is an excellent service manager/advisor. I have had my car serviced there since I purchased the car from them and will con Service is fantastic, Mike is an excellent service manager/advisor. I have had my car serviced there since I purchased the car from them and will continue to do so. More
by Arnie
February 10, 2020
Lou took the time to diagnose a faulty tire and guide me through ordering four brand new tires, point out the rebate/coupon program which I didn’t know about. through ordering four brand new tires, point out the rebate/coupon program which I didn’t know about. More
by Jolynne.conway
Employees Worked With
February 10, 2020
Outstanding! Bill is one of the best car sales specialist I have had the pleasure of working with for the purchase of my amazing Ford Explorer ST! Bill is one of the best car sales specialist I have had the pleasure of working with for the purchase of my amazing Ford Explorer ST! More
by Cyndy
Employees Worked With
February 03, 2020
Transmission Issue We had an issue with the automatic transmission in our 2014 Ford Focus. There were no service lights on, but it was just not shifting right. We took We had an issue with the automatic transmission in our 2014 Ford Focus. There were no service lights on, but it was just not shifting right. We took it to a "transmission specialist" who could not figure it out, but still charged us a significant service fee. Though we did not purchase the car at Gervais, we took it there hoping they could figure it out. Not only did they diagnose the problem in a very short period of time, they let us know the repair would be under warranty. The parts were ordered, the appointment was scheduled and the job was completed in one day at no charge to me. I have two Fords and in the future should I need mechanical help, Gervais will be my first call. More
by mpisani
Employees Worked With
February 03, 2020
Very pleased with my sales representative. He was Very pleased with my sales representative. He was knowledgeable and professional and answered all our questions without any pressure whatsoever to ma Very pleased with my sales representative. He was knowledgeable and professional and answered all our questions without any pressure whatsoever to make the purchase !! Very user friendly. Bought two vehicles for my wife and I. More
by Chiefdanbo
February 03, 2020
MA Safety Inspection issue corrected on the spot I prepared our vehicle for the annual MA safety inspection by replacing a head light bulb beforehand but I misaligned the light. Gervais Ford technic I prepared our vehicle for the annual MA safety inspection by replacing a head light bulb beforehand but I misaligned the light. Gervais Ford technician spotted the issue as they pulled the vehicle in and they allowed me to quickly correctly insert the bulb. Saved me a trip back! Thank you! More
by jen.jon
Employees Worked With
February 03, 2020
Service I get some good service here. Hourly rate is a little too high. Knowledgeable mechanics. This is the second vehicle that I have taken here for service I get some good service here. Hourly rate is a little too high. Knowledgeable mechanics. This is the second vehicle that I have taken here for service. More
by Jeff
Employees Worked With
January 15, 2020
Last minute New Battery Got stuck with a dead battery. Called right before they were going to close. They took me right in and did the job in 10 minutes. Saved me that day as Got stuck with a dead battery. Called right before they were going to close. They took me right in and did the job in 10 minutes. Saved me that day as it was a Saturday and I would have had to go to an auto parts store to replace it which I did not want to deal with figuring out which one and how good the battery might be. I do all my service with Gervais as well, they are always efficient and generally no different in cost than any other shop. More
by jtule
Employees Worked With
January 13, 2020
4 Generations with Gervais My family has been buying cars from the Gervais family for four generations now. They treat you like they are selling a car to their own family. My family has been buying cars from the Gervais family for four generations now. They treat you like they are selling a car to their own family. More
by billgilet
