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Gervais Ford
Ayer, MA
464 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 464 reviews
March 10, 2020
Got it back much better than it went in. I brought my E250 van for an alignment, oil change, and inspection sticker. Gervais found several things that truly needed attention including front w I brought my E250 van for an alignment, oil change, and inspection sticker. Gervais found several things that truly needed attention including front wheel bearings, emergency brake, and a stuck brake caliper. They repaired all the issues and it drives better than ever. On a personal level, they also did the best they could to soften the overall impact of the additional work. More
by Dan Hurley
March 06, 2020
Gervais Ford was a Great Choice I trust Gervais Ford to work on my Ford Fusion Hybrid. Mike Gould on the Quick Lane desk runs an outstanding crew. They do a great job with a staff I trust Gervais Ford to work on my Ford Fusion Hybrid. Mike Gould on the Quick Lane desk runs an outstanding crew. They do a great job with a staff of neat, polite, well trained technicians. I feel that they have my needs in mind. More
by PATRICKMCCARTIN
February 29, 2020
service done they do a great job and very polite and they are very honest and helpful and explain anything you do not understand. can't ask for anything more from they do a great job and very polite and they are very honest and helpful and explain anything you do not understand. can't ask for anything more from them More
by MOHGANCAS
Employees Worked With
February 26, 2020
Im so glad I went to Gervais Ford. They gave me a great deal and were very nice. Thank you Gervais Ford. I’ll definitely recommend you guys deal and were very nice. Thank you Gervais Ford. I’ll definitely recommend you guys More
by vzexunjm
February 25, 2020
Great dealership with excellent service. I have serviced my Lincoln MKX for years at Gervais. I use the Quick Lane for minor service and Mike is knowledgeable and always helpful. Mike Gervais and team are a my Lincoln MKX for years at Gervais. I use the Quick Lane for minor service and Mike is knowledgeable and always helpful. Mike Gervais and team are always doing their best to provide good service. This is a 6 star service center. More
by Lumberguy88
Employees Worked With
Other Employees :
Tracy Rust
February 21, 2020
Lou and another tech (don't know his name) helped me get access to my spare tire under the bed of my F150 truck. The truck is 7 years old, rusted and corroded. It wasn't easy. The best part was they took t access to my spare tire under the bed of my F150 truck. The truck is 7 years old, rusted and corroded. It wasn't easy. The best part was they took the truck in immediately to do the work. More
by sschad1
Employees Worked With
February 20, 2020
I bought my F-150 there and had some of my service done there. Even though they weren't the least expensive for putting in my remote starter I felt that they had the most experience for the job and if some there. Even though they weren't the least expensive for putting in my remote starter I felt that they had the most experience for the job and if something goes wrong I know they will fix it More
by Brian
February 20, 2020
Recall and water pump replacement I had an appt. for 7:00am and my car didn't go in till 1:30 and was not ready till after noon the next day. I was given a rental for Tues into Wed. I had an appt. for 7:00am and my car didn't go in till 1:30 and was not ready till after noon the next day. I was given a rental for Tues into Wed. More
by Henry
Employees Worked With
February 20, 2020
New car purchase with trade-in My recent purchase from Gervais Ford was Great! I found a car I liked and contacted Ed Donovan and he put together a quote and we finalized the deal. My recent purchase from Gervais Ford was Great! I found a car I liked and contacted Ed Donovan and he put together a quote and we finalized the deal. Mark Fermanian and the rest of that staff that handled the finances were great as well. Mark took me through a tour of all the bells and whistles and I was on my way. All, much appreciated service. John More
by jptomoko
Employees Worked With
Other Employees :
Could not remember the Finance guy that I signed everything with.
February 18, 2020
very good I can drop the car in their big parking lot on the weekend. By Monday, my wheel was already fixed. The communication was good to figure out price, pay I can drop the car in their big parking lot on the weekend. By Monday, my wheel was already fixed. The communication was good to figure out price, payment via phone call and how to pick up my car. More
by gztony1227
Employees Worked With
