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Gervais Ford
Ayer, MA
464 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 464 reviews
November 15, 2016
Professional The service was quick and the staff was professional. I had a warning light on and the service techs were able to quickly diagnose the issue and reso The service was quick and the staff was professional. I had a warning light on and the service techs were able to quickly diagnose the issue and resolve. More
by Wayne Brueggemann
Verified CustomerEmployees Worked With
November 15, 2016
Quick I came in for oil change at Quick Lane and was happy to see I was able to get my Large Transit van right in and I was on my way 15 minutes later. I came in for oil change at Quick Lane and was happy to see I was able to get my Large Transit van right in and I was on my way 15 minutes later. More
by DANRICHPLUMBING88
Employees Worked With
November 14, 2016
Professional John Gervais kept me informed every as to what was done and would be to make it complete! I am a returning customer and will continue to recommend oth John Gervais kept me informed every as to what was done and would be to make it complete! I am a returning customer and will continue to recommend others also! More
by gcaron116
November 14, 2016
Courteous and friendly customer service. I enjoy servicing my vehicle at Gervais Ford because of their attentive staff. They take the time to thoroughly explain the service that is being per I enjoy servicing my vehicle at Gervais Ford because of their attentive staff. They take the time to thoroughly explain the service that is being performed on your vehicle. They only one issue I have is with Quick Lane. I realize it can be very busy at times, however it is frustrating when an oil change can take up to 2 hrs wait time. Not sure if this is an issue with the dealership itself, or the Ford Quick Lane program. I don t expect to be in and out in record time, I just feel a couple of hrs or so is way too long for basic service work. Other than that, it is always a great experience. More
by DEUCE350
Employees Worked With
November 10, 2016
Careless work that took too long Took longer than it ever has to get an oil change. Once I finally got back in my car and turned it on, my check engine light was on. Had other things Took longer than it ever has to get an oil change. Once I finally got back in my car and turned it on, my check engine light was on. Had other things to get done so went to leave anyways, until I was pulling out and the car was vibrating and brakes were not working properly that I almost was in an accident. Turned around to go back, turns out the tech left something loose or unplugged, which "happens every time" I was told. Thank gosh I wasn't in an accident! I would have definitely taken it to court. Also, asked for my tires to be filled and that was not done, but yet they were rotated. More
by ndurno425
Employees Worked With
November 10, 2016
Professional, helpful, courteous. Have bought many cars from Gervais Ford and have always been treated with respect, and honesty. John is always polite and helpful and gives me all the Have bought many cars from Gervais Ford and have always been treated with respect, and honesty. John is always polite and helpful and gives me all the information I need to make a decision. I would never hesitate to recommend Gervais and John Santoro to anyone for excellent service and professionalism. More
by Sharlene Powell
Employees Worked With
John Santoro
November 08, 2016
QuickLane quick state inspection! Got us through state inspection quickly within 30 minutes of closing! Fast, friendly service keeps us going back to Gervais Ford for servicing our th Got us through state inspection quickly within 30 minutes of closing! Fast, friendly service keeps us going back to Gervais Ford for servicing our three vehicles. More
by jen.jon
Employees Worked With
November 01, 2016
Great Post Sales Service Experience I have been contemplating buying my 1st truck for a few years now. I have stopped into Gervais ford from time to time and they were always courteous I have been contemplating buying my 1st truck for a few years now. I have stopped into Gervais ford from time to time and they were always courteous and helpful with all my questions. I never felt pressured and uncomfortable even when I was only “looking”. So when the time came to buy a truck, Gervais Ford was the 1st dealer I started the buying process with. I worked with the team at Gervais Ford and they went out of their way to get me the truck I wanted in terms of color combination, options packages, etc. Once we found the exact truck of my dreams, the Sales Manager and I agreed to a price that was competitive to the larger dealers. My post sales experience has been fantastic. The truck was delivered spotless and they did a nice job adding and installing a spray in bed liner and tonneau cover. I must say I was reluctant to switch from a BMW car to a truck. Boy, I regret waiting as long as I did to take the plunge. My F150 Lariat Super crew is a real pleasure to drive. Thank you Gervais Ford for making my 1st truck (Ford) purchase as easy and enjoyable as it has been to date! More
by John Kosiba
Employees Worked With
Sales Manager
September 25, 2016
You have been there for me since 2011 In 2011 I purchased a new Ford Fusion Hybrid. Over the years I have nothing but rave reviews for the staff and workmanship at the Quick Lane and at Re In 2011 I purchased a new Ford Fusion Hybrid. Over the years I have nothing but rave reviews for the staff and workmanship at the Quick Lane and at Regular Service. The workmanship is great and all questions are answered in a pleasant and thorough fashion. More
by Cambridge59
Employees Worked With
Other Employees :
Dean and a woman who is also very helpful in Quick lane re the two most recent I have worked with.
April 22, 2016
I had to be very patient with them I found a 2008 Jeep Wrangler online, I went to the dealer to test drive it and fell in love. I worked with a sales person to get the sale going on it. I found a 2008 Jeep Wrangler online, I went to the dealer to test drive it and fell in love. I worked with a sales person to get the sale going on it. Between the sales person and finance manager I had next to no calls from either of them letting me know I was having trouble getting financed for it. I had my father co-sign for me, and once again I was the one who had to reach out to them to see if I was able to buy the Jeep. The sales process took about 4 days, in that timeframe a few things needed to be fixed on the Jeep. The back head rests were missing, and the tire pressure sensor was bad. Instead of fixing it during the days that I was waiting they had me bring it back to them after I just bought the car, (I live and work 45 minutes away from them). To top it off within 2 days of owning the Jeep the check engine light came on, (the car wasn't state inspected yet). The check engine light ended being an issue with the emissions, so I then had a rental car for almost 3 days while all these issues were being fixed. By then I was very upset with the entire process with the dealership that I spoke with the owner. He apologized and told me he would have the Jeep delivered to my work. I agreed, but when I left work that night the tire pressure light that was supposed to be fixed by the Jeep dealership down the road from them was on again immediately when I turned the car on. Once again, I was extremely annoyed it needed to be fixed again. I told them I would bring it to the Jeep dealer right down the road from me so that I wasn't in another rental or having to drive the 45 minutes back and forth. They agreed to pay for the repair wherever I brought it, Come to find out they had placed a bad sensor to replace the already bad sensor. Finally no lights are on, but I am still waiting on the head rests to be sent to me. The thing is though I would recommend them because they actually fixed and paid for everything this Jeep needed (especially with it being used). They understood they screwed up from day one and they tried to make it up to me and correct each issue and they actually apologized sincerely. Being in a sales position myself for work I was hoping for better customer service without them having to make up for it in the end. I've bought many cars from dealers who showed better customer service, but when something did happen they told me off, which this dealership never did. I don't expect every sale to go the way it did for me, but I recommend being patient with them, especially if you are buying a used car from them. More
by Leo2549
Employees Worked With
Mike Gervais
