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Gervais Ford
Ayer, MA
464 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 464 reviews
February 09, 2017
prompt service Friendly staff, prompt service, good communication and kept me informed. Wife says shes hears a clunking sound every once in a while. Shes going to sw Friendly staff, prompt service, good communication and kept me informed. Wife says shes hears a clunking sound every once in a while. Shes going to swing by and have it checked out. Overall, happy with service. More
by brushmowerguy
Verified CustomerEmployees Worked With
January 27, 2017
Awesome as always!! Great service department!! Everyone is very helpful back up an d running within 24 hrs and they have me a vehicle to use while they were fixing my car Great service department!! Everyone is very helpful back up an d running within 24 hrs and they have me a vehicle to use while they were fixing my car!! More
by kc512
January 27, 2017
Transmission Leak Excellent customer service, Tracy quickly arranged for the unscheduled repair. She contacted me with the vehicle update and the job was completed with Excellent customer service, Tracy quickly arranged for the unscheduled repair. She contacted me with the vehicle update and the job was completed within a day. More
by JD
Employees Worked With
Tracy Rust
January 26, 2017
Mud Flaps on my 2016 Explorer Came in for mud flaps on my 2016 Ford Explorer and before I could finish reading my Emails on my Iphone, they were all done! Chip. Came in for mud flaps on my 2016 Ford Explorer and before I could finish reading my Emails on my Iphone, they were all done! Chip. More
by cdetwiller
Employees Worked With
January 26, 2017
Tire Pressure Had issue with my tire pressure light on my Ford Focus (2008) .. brought it in ... cost me nothing they adjusted the air in my tires and checked to ma Had issue with my tire pressure light on my Ford Focus (2008) .. brought it in ... cost me nothing they adjusted the air in my tires and checked to make sure the sensor was correctly working. More
by Rich P
January 25, 2017
5000 mile oil change on new truck Fast service, they check everything out and off and running I wen in no time flat!!!!!!!!!!! I was in and out of the quick lane in no time at all. Fast service, they check everything out and off and running I wen in no time flat!!!!!!!!!!! I was in and out of the quick lane in no time at all. More
by MORGANHORSELADY
January 24, 2017
Brakes I called fast lane because my brake pedal went to the floor.. they told me to come in as soon as I could. The next morning I got a call that it was I called fast lane because my brake pedal went to the floor.. they told me to come in as soon as I could. The next morning I got a call that it was just a brake line and that it would be fixed that day. Quick, no problems out in one day !! Thanks Lou and Mike !!! More
by genaro.paen
January 24, 2017
The service depart The service department is always informative and reliable. I wouldn't go anywhere else. I've been there with last minute issues and they'll hel time The service department is always informative and reliable. I wouldn't go anywhere else. I've been there with last minute issues and they'll hel time allowing of course. More
by Landscaper123
Employees Worked With
January 20, 2017
Quick Lane Service I've used this service four times so far and they really are quick! Also, the waiting room is nice and clean and the complimentary coffee is good. I've used this service four times so far and they really are quick! Also, the waiting room is nice and clean and the complimentary coffee is good. More
by Whater
Employees Worked With
January 20, 2017
excellent fast prompt and fair prices one of the main reasons I buy fords had a additional problem and they squeezed me in to check it out fast prompt and fair prices one of the main reasons I buy fords had a additional problem and they squeezed me in to check it out More
by hduplease
Employees Worked With
