Gervais Ford

Service of my Ford Edge clean and neat waiting area, people are very respectful. Service workers are quick and do a thorough job with your vehicle. Explain every thing that clean and neat waiting area, people are very respectful. Service workers are quick and do a thorough job with your vehicle. Explain every thing that was done and even explain any deficiencies. More

Attentive to the needs as the customer looking to purchase a Overall there was no pressure to buy and more of what can we do to help me make a decision regarding a purchase. I did not have to put up with phone c Overall there was no pressure to buy and more of what can we do to help me make a decision regarding a purchase. I did not have to put up with phone calls attempting to talk me into or convincing me to buy a car. More

Fast and excellent service Dropped my car off in the morning for a check engine light issue and received a call a few hours later that it was already done! Quick and painless se Dropped my car off in the morning for a check engine light issue and received a call a few hours later that it was already done! Quick and painless service and the pricing was great as well! More

After repair, new noise Originally brought in for noise when turning. Was determined that it was the axle. While working on that dealer noticed the strut was broken. Ended up Originally brought in for noise when turning. Was determined that it was the axle. While working on that dealer noticed the strut was broken. Ended up doing both. There was a new noise that was noticeable immediately upon driving home. Brought it back and they replaced another part. My wife says the noise is still there. She brought it back 3/18 and there were no techs there. Needs to go back during the week. Hopefully they will find the cause of the noise that appeared after over $1200 worth of work was done and would like to be refunded the additional $88 that was charged for work that was done to correct something that didn't fix the problem. .. I wonder if they took the car for a test ride after working on it the second time? Since i don't drive that car, it doesn't bother me...lol... but, I have to live with the person that does drive it... More

Fantastic service All the staff and service we receive is above and beyond. Pleased with all members of the service area and sales at Gervais. Thank you All the staff and service we receive is above and beyond. Pleased with all members of the service area and sales at Gervais. Thank you More

Able to quickly diagnose and fix my trucks problem I have used this dealership for service since I bought the truck from them. They are always accommodating and keep me informed. I recently had a shu I have used this dealership for service since I bought the truck from them. They are always accommodating and keep me informed. I recently had a shuddering with my truck. They were able to diagnose and fix the bad coil in one day. I have 95,000 miles on my truck and all service has been completed here. Highly recommended. More

Best Ford Dealership in Mass! I won't go anywhere but Gervais Ford in Ayer for my oil change or any work on my Lincoln! Mike Gervais provides the best service around. Would high I won't go anywhere but Gervais Ford in Ayer for my oil change or any work on my Lincoln! Mike Gervais provides the best service around. Would highly recommend them to anyone car shopping or car service. Thanks, Mike! More

Quick Lane Confidence I scheduled an oil change and an inspection of my front breaks. The technician called me and discuss what they had seen am answered all of my concern I scheduled an oil change and an inspection of my front breaks. The technician called me and discuss what they had seen am answered all of my concerns. The professionalism of the Gervais Ford team is outstanding. More

The best oil change service. Service is fast, friendly and thorough. You can trust Gervais.for getting the right things done. Been using the Service Department for the past two ye Service is fast, friendly and thorough. You can trust Gervais.for getting the right things done. Been using the Service Department for the past two years. More

Best Dealer around!!! As usual, the best experience around. I have never had such an easy time finding the truck I wanted, and making it a simple transaction..... As usual, the best experience around. I have never had such an easy time finding the truck I wanted, and making it a simple transaction..... More