Gervais Ford

Service - Check Enginie Light Illuminated The service was scheduled quickly and efficiently. I was able to drop off the vehicle the night before. When I called the next morning, the service The service was scheduled quickly and efficiently. I was able to drop off the vehicle the night before. When I called the next morning, the service person checked the status and checked to see if the replacement part was in stock. That afternoon, we were able to pick up the car. More

Very good. Everything was great, but my husband said that I did not need the tires rotated, the dealership that we bought it from had already done it not that lo Everything was great, but my husband said that I did not need the tires rotated, the dealership that we bought it from had already done it not that long ago. More

Awesome I have been going to the Quick Lane for almost 10 years now and have had probably only two cases where I had an issue, one being the cap for the oil w I have been going to the Quick Lane for almost 10 years now and have had probably only two cases where I had an issue, one being the cap for the oil was not put back properly and the other was the front seat was left covered in grease that they cleaned for me but after 10 years and probably 50 trips to the quick lane that is a pretty good percentage. More

Remove snow tires and change the oil The service was excellent. I dropped off the car and it was ready when I needed it. It drives well with the summer tires now that the danger of snow The service was excellent. I dropped off the car and it was ready when I needed it. It drives well with the summer tires now that the danger of snow might be past More

Good customer service Went in for a tire swap, oil change, and State inspection. I was informed that front end repair work will be needed to pass inspection. Have to come Went in for a tire swap, oil change, and State inspection. I was informed that front end repair work will be needed to pass inspection. Have to come back another time for that. Vehicle was completed in the time frame that was stated. More

John toomey great! It was a 6 week wait for the vehicle...i think ford needs a better system to get vehicles off rail cars. John Toomey at Gervais was very apologetic It was a 6 week wait for the vehicle...i think ford needs a better system to get vehicles off rail cars. John Toomey at Gervais was very apologetic and accomodating. More

Very professional Wouldnt expect anything less at Garvais Ford that's the Garvais Ford way! John Garvais always introduces you to his staff and makes it known how appre Wouldnt expect anything less at Garvais Ford that's the Garvais Ford way! John Garvais always introduces you to his staff and makes it known how appreciative that you purchase from Garvais! More

Oil change and tire rotation Came in for oil change and tire rotation at Quick Lane. Quick Lane got me in right away. Service was provided quickly with no issues. Came in for oil change and tire rotation at Quick Lane. Quick Lane got me in right away. Service was provided quickly with no issues. More

Clean Up. What most of us have discovered over the years is that it is more economical to have a professional shop do washes and waxes than to do it yourself, e What most of us have discovered over the years is that it is more economical to have a professional shop do washes and waxes than to do it yourself, especially as you get older. First off, you have to get all the needed products, then you have to have the time to do all this, and if anything goes out of kilter, a way to fix it. When I was younger and had the time and materials--it was a fun thing on a Sunday afternoon. I'm 75 now and that will not be happening again. So, I have found that if I drop it off at least once a year and have the inside and outside done--I don't have to worry about it. And, I can take a nap while all this is going on! Later in this survey you ask about WHO was the most concerned with ME. Actually, Paul McGuire, Lou, Tom Collins, Mike Gervais, others that worked in the Fast Lane, and a whole bunch of mechanics that have worked on my vehicles, many of which no longer work for you folks. Mike took care of this and my visit before this when the rats eat my wiring harness. A good job all around as best I can see it. I stopped in one day back awhile ago in the middle of a snow storm because the Low Pressure thing came on for one of my tires. Lou got it in, fixed everything, and there was no charge. What's not to like about that? Lou seems to be doing a great job for you folks. To be a service manager, you really need to have been a WRENCH--which Lou is/was. ENOUGH! I'm happy if you're happy. Clarence. More

Outstanding service all the time every time I actually look forward to having my car serviced with people that treat you like family. At the same time professionalism is always present. Thanks I actually look forward to having my car serviced with people that treat you like family. At the same time professionalism is always present. Thanks again. More