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Gervais Ford

Ayer, MA

4.6
466 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
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5 Littleton Rd

Ayer, MA

01432

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Showing 466 reviews

April 25, 2017

Great sevice, no waiting, at good price. The service was great; the tires were rotated with the pattern I asked for. I came in at the right time so I had no waiting. Your prices are always More

by GRKRUMPHOLZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. I am so glad we could provide you with fantastic Service, our Quick Lane team is awesome. Thank you again for choosing Gervais Ford for your Service.

April 24, 2017

purchase of leased car I have purchased 2 vehicles that I previously leased, one in March and the other one in April. As usual, John and Matt were extremely diligent in get More

by keepsmecomingback
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Santoro, Mathew Rosenlund
Apr 26, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford, and thank you for the wonderful review, I am so glad we could get you what you needed, it is our goal to make sure you are satisfied with the vehicles and the financing, We are here to be your guide, and you never know maybe we will do a free car event some day? ;-), I'll put you first on the list. Thank you again for choosing Gervais Ford.

April 21, 2017

Service - Check Enginie Light Illuminated The service was scheduled quickly and efficiently. I was able to drop off the vehicle the night before. When I called the next morning, the service More

by Lou2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy Rust
Apr 21, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service, We do our best to get you and your vehicle back on the road quickly and safely. Also we do offer a shuttle service for your convenience. Thank you once again for choosing Gervais Ford for your Service.

April 19, 2017

Very good. Everything was great, but my husband said that I did not need the tires rotated, the dealership that we bought it from had already done it not that lo More

by mammafrenzy@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2017 -

Gervais Ford responded

Thank you for Choosing Gervais Ford for your service, we do our best to make every visit excellent, I am guessing you got the works package that includes: • Synthetic Blend Oil Change • Tire Rotation and Pressure Check • Brake Inspection • Multi-Point Inspection • Fluid Top-Off • Battery Test • Filter Check • Belts and Hoses Check Which is a great price at 39.95, however if there is something you don't want us to do like rotate tires we are certainly happy to skip that part of the service. We want to make you happy with each visit. Thank you again for choosing Gervais Ford for your service.

April 18, 2017

Awesome I have been going to the Quick Lane for almost 10 years now and have had probably only two cases where I had an issue, one being the cap for the oil w More

by THOMASBERKOWITZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2017 -

Gervais Ford responded

Thank you for continuing to choose Gervais Ford for your service, and thank you for the margin of error :-). We do our best to give Excellent Service to all of our clients. Sometimes we make mistakes but, we learn from our mistakes and use them as a teachable moment to improve service for all. Thank you again for choosing Gervais Ford, for your feed back and helping us learn.

April 18, 2017

Remove snow tires and change the oil The service was excellent. I dropped off the car and it was ready when I needed it. It drives well with the summer tires now that the danger of snow More

by CHESTER.HOOPER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service, Awesome we could help you get your Ford Flex ready for the Spring and Summer. Looking forward to that warm breeze. Enjoy the drive and thank you again for Choosing Gervais Ford.

April 17, 2017

Good customer service Went in for a tire swap, oil change, and State inspection. I was informed that front end repair work will be needed to pass inspection. Have to come More

by DEUCE350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Adamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. Each time a vehicle comes in we give it a quick look over to make sure that you stay safe and stay aware and ahead of any problems that could arise. Its good we were able to preemptively catch your issue, Deam will make sure you get the best of service. Thank you once again for choosing Gervais Ford for your Service.

April 11, 2017

Very professional Wouldnt expect anything less at Garvais Ford that's the Garvais Ford way! John Garvais always introduces you to his staff and makes it known how appre More

by gcaron116
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford, at Gervais we are more than just a company, we are a family. John and the Gervais family are fantastic and encourage us to be our best. Thank you for choosing Gervais ford and allowing us to be your automotive guide.

April 11, 2017

John toomey great! It was a 6 week wait for the vehicle...i think ford needs a better system to get vehicles off rail cars. John Toomey at Gervais was very apologetic More

by MAURACONRY22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Toomey
Apr 12, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford. We are greatly sorry that the delivery of your vehicle took so long, Thank you very kindly for your patience, this will help us to improve our process and report back to Ford for improvement as well. Best of luck with your new vehicle and helping us improve our process.

April 10, 2017

Oil change and tire rotation Came in for oil change and tire rotation at Quick Lane. Quick Lane got me in right away. Service was provided quickly with no issues. More

by NMOZZICATO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quick Lane attendent. Do not remember his name.
Apr 12, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. Our goal is to get you and your vehicle back on the road safely. I am glad we could do that for you, Thank you again for choosing Gervais Ford.

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