Gervais Ford

Works Oil Change was not the Works I brought my truck to have a Works Oil Change with tire rotation. I dropped it off and was dropped off at home thanks to a courtesy transport. A cou I brought my truck to have a Works Oil Change with tire rotation. I dropped it off and was dropped off at home thanks to a courtesy transport. A couple of hours later I got a call telling me my vehicle was complete. Lou called and asked if I needed a ride, I advised that I would take my wife's car down and drop that one off for a works package as well. Lou stated that the lift had broken and they were unable to rotate the tires. Lou stated that the lift broke with my vehicle on it, but made no indication that it affected my vehicle. I was picked up and transported back to the dealership and paid for my service. While walking out, I saw it was noted that the tire were not rotated because "they were not needed". There was also no vehicle health report attached to my bill. When questioned, Lou informed me that they didn't rotate due to new tires and that he told me on the phone the lift was broken. I was very irritated seeing that they operated in a garage with at least 5 other lifts. I will consider going else where to receive the services I expect and am paying for. More

Service is absolutely outstanding!!! First of all John Santoro is extremely pleasant,and really listened to exactly what I was looking for. Also took the time to inquire about a very clo First of all John Santoro is extremely pleasant,and really listened to exactly what I was looking for. Also took the time to inquire about a very close family member who has been ill. You know it's the little things like that ,that make a difference.The overall service has been great throughout the many years I have been using Gervais Ford. That's why I have continued to use this dealership over and over,even though there is a much closer dealership to my home. Personal service is key !! More

Great team, great experience! I recently bought a used car from the Gervais' Ayer dealership and had a great experience. Everyone I met there was very helpful and honest. From givi I recently bought a used car from the Gervais' Ayer dealership and had a great experience. Everyone I met there was very helpful and honest. From giving me advice about the state of my current car, to the options and choices I had with new or used cars. They kept it easy at first so I could really decide my NEEDS, versus just being another "sold unit". I decided to go used and they even looked to see if the other locations had something to fit my specs and price. Turns out I got a Lincoln from a Ford dealership. But a perfect fit...and THAT is what really impressed me. I highly recommend this team of folks out there and know I will go back again for sure! More

Excellent and fast service. I brought my Focus in for service and a new key. They found that the plate bulb needed to be replaced. The car was ready in less than 2 hours. I brought my Focus in for service and a new key. They found that the plate bulb needed to be replaced. The car was ready in less than 2 hours. More

Always a great experience I always have an excellent and straightforward experience. The job is done right and on time. I love bringing my car to Gervais for service. I always have an excellent and straightforward experience. The job is done right and on time. I love bringing my car to Gervais for service. More

Work completed on time and on budget Gervais Service has been excellent ...Dean was very attentive and made sure parts were in stock and ready for install prior to my drop off. Gervais Service has been excellent ...Dean was very attentive and made sure parts were in stock and ready for install prior to my drop off. More

top notch A pleasure to deal with. Very professional with no pressure. My vehicle was picked up at my office and returned after the work was completed. What els A pleasure to deal with. Very professional with no pressure. My vehicle was picked up at my office and returned after the work was completed. What else could you ask for? A quality dealership. More

Excellent John gervais and his team do an outstanding job. Truck was prepped and ready, trade was as agreed to. Paperwork was smooth. Orientation was easy. John gervais and his team do an outstanding job. Truck was prepped and ready, trade was as agreed to. Paperwork was smooth. Orientation was easy. More

John Delaney is great! Thank you for a wonderful experience at your dealership! No pressure, professional and expert care given by John Delaney, to both me and my daughter. Thank you for a wonderful experience at your dealership! No pressure, professional and expert care given by John Delaney, to both me and my daughter. I will highly recommended you John within and around the community! More

As usual great service They are usually prompt and are very good at explaining any repairs that need to be serviced. They also explain the severity of the problem, does it n They are usually prompt and are very good at explaining any repairs that need to be serviced. They also explain the severity of the problem, does it need prompt repairing or can it wait. More