Gervais Ford

Can you take care of this rattle? Dropped my car off early in the a.m.m to have a right rear rattle fixed. Didn't go for a drive with the mechanic b/c it was before they were there. Dropped my car off early in the a.m.m to have a right rear rattle fixed. Didn't go for a drive with the mechanic b/c it was before they were there. They fixed a rattle in the roof and a rattle in my number plate that I never heard or complained about. The original rattle was still there. When I called they said to bring it back and a mechanic would take a drive with me. I did that and he heard what I was concerned with. Brought it back to have it repaired, was in the shocks. They also noticed that my brakes needed to be done. We had both things repaired and they credited me what I paid for the first visit. Moral: Always take a drive with the mechanic if you want a rattle repaired. Very happy with the service and would definitely return in the future. More

5th vehicle purchased 4 vehicles from this dealership from 1990 to 1996, just purchased my fifth vehicle in may, this one used, Vehicle had a few problems that bo purchased 4 vehicles from this dealership from 1990 to 1996, just purchased my fifth vehicle in may, this one used, Vehicle had a few problems that bothered me, Called John Delaney and it was taken care of. More

AC repair with only 45,0000 mile on 2013 F150 Had call service on a Wednesday afternoon and it was in Thursday afternoon to be check out? Like anything else it was bad news! Compresser seized Had call service on a Wednesday afternoon and it was in Thursday afternoon to be check out? Like anything else it was bad news! Compresser seized up belt snapped and more? Bottom line they called I told him to fix it in my truck was ready Friday afternoon . Service did the job in a timely fashion More

repair service Every time I come in, which is rare. I get the best service from Gervais Ford. I wouldn't think of going to another dealership, any other repair Every time I come in, which is rare. I get the best service from Gervais Ford. I wouldn't think of going to another dealership, any other repair shop. Very reasonable price for services. More

Great service at a fair price! The staff is always friendly and helpful. I know when I go there, I'm getting the best service and the price is right. I would recommend this dealer t The staff is always friendly and helpful. I know when I go there, I'm getting the best service and the price is right. I would recommend this dealer to all my family and friends. More

New vehicle purchase Long time customer of this dealership who is always extremely satisfied with the sales process. John Toomey and John Santoro are always a pleasure to Long time customer of this dealership who is always extremely satisfied with the sales process. John Toomey and John Santoro are always a pleasure to do business with. More

Outstanding dealership I have been going to Gervais Ford for several years and they have been fantastic to work with . Overall top notch all around Chris H. I have been going to Gervais Ford for several years and they have been fantastic to work with . Overall top notch all around Chris H. More

Tires and Detailing As usual the job was done when scheduled and the final product was excellent! I am very pleased with the tires installed and the detailing of my vehic As usual the job was done when scheduled and the final product was excellent! I am very pleased with the tires installed and the detailing of my vehicle. More

Works Oil Change was not the Works I brought my truck to have a Works Oil Change with tire rotation. I dropped it off and was dropped off at home thanks to a courtesy transport. A cou I brought my truck to have a Works Oil Change with tire rotation. I dropped it off and was dropped off at home thanks to a courtesy transport. A couple of hours later I got a call telling me my vehicle was complete. Lou called and asked if I needed a ride, I advised that I would take my wife's car down and drop that one off for a works package as well. Lou stated that the lift had broken and they were unable to rotate the tires. Lou stated that the lift broke with my vehicle on it, but made no indication that it affected my vehicle. I was picked up and transported back to the dealership and paid for my service. While walking out, I saw it was noted that the tire were not rotated because "they were not needed". There was also no vehicle health report attached to my bill. When questioned, Lou informed me that they didn't rotate due to new tires and that he told me on the phone the lift was broken. I was very irritated seeing that they operated in a garage with at least 5 other lifts. I will consider going else where to receive the services I expect and am paying for. More

Service is absolutely outstanding!!! First of all John Santoro is extremely pleasant,and really listened to exactly what I was looking for. Also took the time to inquire about a very clo First of all John Santoro is extremely pleasant,and really listened to exactly what I was looking for. Also took the time to inquire about a very close family member who has been ill. You know it's the little things like that ,that make a difference.The overall service has been great throughout the many years I have been using Gervais Ford. That's why I have continued to use this dealership over and over,even though there is a much closer dealership to my home. Personal service is key !! More