Gervais Ford

Highest quality of service Everyone we encountered was was professional and knowledgeable The staff we encountered were friendly, they all inquired if we needed help or if w Everyone we encountered was was professional and knowledgeable The staff we encountered were friendly, they all inquired if we needed help or if we were there to see someone In particular. We found all personal very friendly, More

An efficient, pleasant experience I received a recall from Ford on the seatbelts in my 2014 Ford Fusion Hybrid. I called for service to fix the problem and the Gervais service desk w I received a recall from Ford on the seatbelts in my 2014 Ford Fusion Hybrid. I called for service to fix the problem and the Gervais service desk worked around my schedule and got me in last Monday at 0700. Service was prompt and I enjoyed the waiting area and coffee while I waited. The service was performed quickly and the service manager explained exactly what was done when he gave me my keys and said there will be no charge for this recall service. He asked me if there was any other questions for him. I was happy with the service and the high level of customer care. -Patrick McCartin More

Great experience. This purchase was a pleasant change from the dealers I've dealt with in the past. The salesman was Great no pressure and very pleasant to work with. This purchase was a pleasant change from the dealers I've dealt with in the past. The salesman was Great no pressure and very pleasant to work with. More

service review . I was satisfied and will be back. I appreciated the phone quote and heads up to ask if I wanted to proceed with replacing the strut spring. . I was satisfied and will be back. I appreciated the phone quote and heads up to ask if I wanted to proceed with replacing the strut spring. More

Quick Lane Service Always in and Out fast !!! Lou knows his stuff -- Great guy, very knowledgeable about my F 250 Very pleasant and kind and values my time too. e Always in and Out fast !!! Lou knows his stuff -- Great guy, very knowledgeable about my F 250 Very pleasant and kind and values my time too. especially when I wait.. More

Quick lane Service Lou cummings (service rep) very helpful, professional overall just pleasant to work with, Had to leave my F-150 because of the amount of work done, ti Lou cummings (service rep) very helpful, professional overall just pleasant to work with, Had to leave my F-150 because of the amount of work done, tires, brakes, rotors oil change Etc. Lou was in constant communication on progress and was finished exactly in the time frame he quoted More

Service visit Excellent service at Gervais Ford, staff is always courteous and helpful. They advise when to fix and when not to fix, they are very trustworthy. Excellent service at Gervais Ford, staff is always courteous and helpful. They advise when to fix and when not to fix, they are very trustworthy. More

Service both the Quick Lane along with the Service Ctr. This is a quick lane about a week ago where I grew soil and filter . Very short wait in addition I asked them to check to see why my engine light was This is a quick lane about a week ago where I grew soil and filter . Very short wait in addition I asked them to check to see why my engine light was on. They put in on the computer and said it was showing a EGR code. Made me an appointment for the following week. Dropped of my vehicle they serviced it fixed the problem. Everyone was friendly and I always. Have been satisfied with their work. I have bought several vehicles from this location and and will do so again. More

Mostly good The service done was covered by warranty and was taken care of in addition to replacing the spark plugs. What I didn't realize was that it would be The service done was covered by warranty and was taken care of in addition to replacing the spark plugs. What I didn't realize was that it would be 4 days before I got my car back. There was no indication when I booked the service that it would take that long. More

Brake Inspection and Oil Change Excellent customer service. They only recommended doing the work that was really necessary. They called to let me know what was done and that addition Excellent customer service. They only recommended doing the work that was really necessary. They called to let me know what was done and that additional work on the brakes was not needed at this time. More