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Gervais Ford

Ayer, MA

4.6
466 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
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5 Littleton Rd

Ayer, MA

01432

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Showing 466 reviews

August 22, 2017

Positive experience Friendly service, great value, excellent attention to detail. You get 1 star for this survey for requiring 25 words in order to submit this documen More

by PDUMONT11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gould
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service. We know the word limit is high but its an unfortunate requirement but we do read them and learn from them as well. We love peoples feedback. Thank you for yours. We do our best to make every experience excellent and, it is our goal to get you and your vehicle back on the road quickly and safely. Thank you once again for Choosing Gervais Ford.

August 21, 2017

Wrench showing on my display They squeezed me in to help determine the issue. I had to leave the car overnight and they worked on it in between jobs. Very Satisfied. More

by Jasper's Mom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service, We do our best to accommodate, we want to make sure that you and your vehicle are safe on the road. Glad we could fit you in and get you back out there safely. We are here to be your automotive guide.

August 12, 2017

A low stress experience... (Key to Gervais Success) Whenever I’m in the market for a new car or truck. I always go to Gervais Ford first. I like to keep my business as local as possible. With the prices More

by gnihiser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Adamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Fermanian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Toomey
Aug 17, 2017 -

Gervais Ford responded

Thank you for continuing to choose Gervais Ford, and thank you for the wonderful review. we do our best to make the car buying experience an enjoyable one. We look to the customer and their needs first, if it's not on the lot we will do our best to find it. It is our goal to make sure you are happy with your purchase, so you can cruise along in comfort with piece of mind. Thank you again for choosing Gervais Ford.

August 10, 2017

quick lane I was advised of the wait time as soon as I walked in, I really didn't have to wait that long the service was done quickly and I checked out quickly a More

by C.MATARAZZO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. I am glad we could help you have a wonderful experience. We do our best to keep you informed of the process and to get you and your vehicle back on the road quickly and safely. Thank you for choosing Gervais Ford for your Service.

August 02, 2017

Great Service and Respect for Customers The sales staff was extremely helpful in finding just the right model and features that I wanted. They understand a car is a big purchase and they we More

by ExplorerJason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Santoro
Aug 05, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford, We work hard to find you the right vehicle at the right price. We want to know that our clients are happy with their vehicles, we spend a lot of time in them so why not enjoy the ride. Thank you for choosing Gervais Ford we are here for you fo the life of your vehicle and beyond.

August 01, 2017

Gervais Ford is Excellent I went to Quick Lane because my low tire light was on. It was the second time in 2 weeks. My vehicle was taken in and a small nail was found that was More

by CHIEFJAYR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure.
Aug 01, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service, a leaky tire is frustrating, glad we could help find the issue and get you back on the road quickly and safely. Thank you for choosing Gervais Ford for your Service.

July 30, 2017

Understanding and efficient Service engine light came on two days before leaving on vacation. They took me in first thing the next morning and took care of everything so we could More

by Boltonresident
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service. You work hard and deserve to go on vacation and not worry about your car. I am so glad we could help get you underway. Hope you have a wonderful vacation and thank you again for choosing Gervais Ford.

July 30, 2017

Great service My AC system was out and I have my car serviced here. The quote was $550 and 3 plus hours of work. After the first check of the system I was told it More

by mikel1357
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford, we do our best to to help save you money, car repairs are never fun but we try to make it work for you. It is our goal to get you and your vehicle back on the road quickly and safely. Thank you for choosing Gervais Ford.

July 26, 2017

Excellent service as always. I have been going here for years and I personally have purchased 3 vehicles from you, my father one and my sister one. More

by THOMASBERKOWITZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for Sales and Service, We do our best to bring you the best of service and best deals on New and Used cars. We are glad our team continue to deliver. It is our goal to make sure you get what you need with a smile :-). Thank you once again for choosing Gervais Ford.

July 26, 2017

Thorough and quick. My tire light came on and I brought it to Gervais for air. They found a nail in the tire and fixed it promptly so I could begin my vacation. More

by keenak
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service, We do our best to bring you the best of service, so glad we could catch that nail for you, Better to start your vacation knowing your safe. It is our goal to get you and your vehicle back on the road quickly and safely. Thank you once again for choosing Gervais Ford.

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