Gervais Ford

I've been a customer of Gervais Ford for over 30 years! I have purchased all my vehicles there in that time. I have purchased all my vehicles there in that time. More

I've used the QuikLane service frequently, and always had a good experience. Courteous and quick - great service. Only been in for oil changes and tire rotations, but one time I came in shortly after closi a good experience. Courteous and quick - great service. Only been in for oil changes and tire rotations, but one time I came in shortly after closing. A technician working late answered the door and helped clean up some residue from that morning's service. Didn't have to, but willingly did. More

The Gervais group is always going over and above to make sure sales and service is convenient and fits my schedule. Thanks guys. sure sales and service is convenient and fits my schedule. Thanks guys. More

Misleading, horrible communication between sales and finance dept. we were told the used vehicle we purchased couldn’t be taken home because of some repairs that were needed and we needed to wait 4 days finance dept. we were told the used vehicle we purchased couldn’t be taken home because of some repairs that were needed and we needed to wait 4 days, paid for vehicle and after the 4 days, we were told it would be another 3 days before we could take it. No offer of a loaner, when we asked of course there wasn’t any available. And every issue we had they had an excuse instead of a solution. Worst experience at a dealer ever, have had better experiences at a small used car lot than at Garvios Ford. More

Absolutely love this dealership. My wife and I have purchased our last four vehicles from Gervais Ford. The sales team are honest, straightforward and have not pressured us into an My wife and I have purchased our last four vehicles from Gervais Ford. The sales team are honest, straightforward and have not pressured us into anything. I ordered a Bronco, and throughout the 18 month process, Gervais kept me constantly updated. The Quicklane department are both very talented and quick at what they do. Oil changes and tire rotations are conducted in a flash. I highly recommend Gervais Ford. More

Did what they said they would do at the price quoted in a reasonable time. reasonable time. More

Received email 01/30/2023 stating the 2023 Ford Maverick Lariat Hybrid has arrived. went to dealership on 01/31/2023 to see Maverick and to go over financials. After several hours I received the keys and of Lariat Hybrid has arrived. went to dealership on 01/31/2023 to see Maverick and to go over financials. After several hours I received the keys and off I went. I originally ordered on 11/12/2021. It got rolled over to a 2023 on 09/16/2022. I have ordered previously from Gervais, and I can say that they have always been straight forward, no games. So, if you need a Ford got to Gervais Ford. Also, i have had my vehicles serviced here and again top-notch service, no surprises. More

Avoid salesperson/manager Mark Fermanian at all costs! Was unable to close a purchase with Mark and he got VERY aggressive and angry. Very uncomfortable experience, would suggest shopping elsewhere. Was unable to close a purchase with Mark and he got VERY aggressive and angry. Very uncomfortable experience, would suggest shopping elsewhere. More

I just purchased my second Ford Edge from Gervais. They provided great service, they made the transaction smooth and stress free. Thank you to Billy A, Kevin M and Larry in finance department for you They provided great service, they made the transaction smooth and stress free. Thank you to Billy A, Kevin M and Larry in finance department for your efforts! More

On day 1 of our much anticipated vacation, we were driving from NJ to NH when our 2000 Ford Explorer had a transmission fluid leak and we ended up stranded in Ayer, MA. Little did we know then how for driving from NJ to NH when our 2000 Ford Explorer had a transmission fluid leak and we ended up stranded in Ayer, MA. Little did we know then how fortunate we were to have ended up at Gervais Ford. EVERYONE there was so friendly and super helpful. The part was no longer in stock as it's an older vehicle, but they were able to get some other parts and fix it so that we could continue on our way and not ruin our vacation. Everyone in the Service Dept was so kind and went out of their way to help us out. The mechanic thought outside of the box to figure out a way to get the Explorer fixed. I can't thank the folks at Gervais Ford enough for getting us on the road safely so we could enjoy the rest of the vacation. If we lived closer, they would definitely be the place we would go for all of our Ford needs. Thanks! More