Gervais Ford

I have bought several trucks and cars from this dealership, for the first time I am not happy. I requested a toneau cover be installed on the truck as part of the deal. 2023 Ford Lariat I paid fo dealership, for the first time I am not happy. I requested a toneau cover be installed on the truck as part of the deal. 2023 Ford Lariat I paid for the liner and tailgate protector the cover was the cheapest cover made. it was apart when the truck was delivered. Put it back together it came apart. The salesman sent the installer to my home to repair. still an issue I had him take it off. texted the salesman on September 19. haven't heard a word about my being totally disgusted called Townsend Ford discovered that cover was under $200.00. the one I would have liked to get was $375.00 installed. no more comments......other than disappointed. I will have the better cover installed, More

I have used this dealership for 4 years and until last visit was very pleased. A rookie mistake happened to me and scared me to death. I had a routine oilchange and a recall done. When I left realized I visit was very pleased. A rookie mistake happened to me and scared me to death. I had a routine oilchange and a recall done. When I left realized I had no breaks. Called Lou who sent a technician to my house. Seems that a hose was disconnected to complete the recall and not reconnected thus no breaks. I live close and made it home but the outcome could have much different 😕. So I quess not happy about last visit. More

Needed a new starter and clearly that solve the problem with my 2016 Ford Explorer. with my 2016 Ford Explorer. More

This is an excellent dealership. They are very thorough and honest. The staff in the fast lane and service departments are always ready to help. Genuine good people. They are very thorough and honest. The staff in the fast lane and service departments are always ready to help. Genuine good people. More

As usual, service went as planned. I have never had an issue with the Gervais Quick Lane, prompt, no surprises, 1st rate I have never had an issue with the Gervais Quick Lane, prompt, no surprises, 1st rate More

I purchased a 2022 F250 two years ago from Gervais and I realized this year that I needed more truck to tow a larger 5th wheel. I traded the F250 for a 2023 F350. I ordered the new F350 with John D's help realized this year that I needed more truck to tow a larger 5th wheel. I traded the F250 for a 2023 F350. I ordered the new F350 with John D's help and picked it up last week. Gervais made the process simple and seamless. John D took care of any concern I had with the process of trading and buying. I was assured that if I had any question he was there to support. I found the customer service folks to be very friendly and attentive. Scheduling maintenance is a breeze. More

The Service department at Gervais is first rate. They provide excellent service at a competitive price. I'm much less impressed with the 2020 Ford Explorer I'm leasing. It has had to go into the They provide excellent service at a competitive price. I'm much less impressed with the 2020 Ford Explorer I'm leasing. It has had to go into the shop way too may times for a new vehicle. Recently I needed to have the A/C serviced, something I have never had to do on any of the Fords I owned in the past. Even vehicles over 10 years old with 200K miles on them and the Explorer has 21Kon it. More

It was my first time buying a car from Gervais, but it certainly won't be my last! Everyone I dealt with, whether over the phone or in person, was professional, friendly and helpful. I've been happily tel certainly won't be my last! Everyone I dealt with, whether over the phone or in person, was professional, friendly and helpful. I've been happily telling everyone I know about this wonderful experience. More

As usual they got the job done right the first time. I have never had to reschedule. I have never had to reschedule. More

I purchased a 2022 Ford Maverick here that had been refused by the original customer because the wife didn't like the color. Many Ford dealers, because of the high demand and scarcity of this model, we refused by the original customer because the wife didn't like the color. Many Ford dealers, because of the high demand and scarcity of this model, were adding anywhere from $5K to $10K over MSRP. Gervais honored MSRP, did not try to tack on any additional dealer options, and made the entire process easy and seamless. More