Gervais Ford

Speedy and pleasant. Brought my moms Focus in for a recall and oil change. Very nice people and the work was done in short order. I will go back again for future needs. Brought my moms Focus in for a recall and oil change. Very nice people and the work was done in short order. I will go back again for future needs. More

Excellent commercial vehicle purchase I purchased a commercial vehicle from Gervais Ford. They were efficient with their process and gave me a great deal. I highly recommend them and will I purchased a commercial vehicle from Gervais Ford. They were efficient with their process and gave me a great deal. I highly recommend them and will be purchasing another vehicle from them in the near future. More

Everything went well and was very orderly We are a homeowners association. So we have to work within our bylaws so to make a big purchase of the truck there were alot of moving parts. The staf We are a homeowners association. So we have to work within our bylaws so to make a big purchase of the truck there were alot of moving parts. The staff at the dealer ship worked with me to organize the purchase. Right from the start months ago they put their best foot forward , no haggling just a straight forward deal. That made it an easy decision to make. Thanks Gary Hill president of waushacum village homeowners association. More

Oil Change and Electrical Troubleshooting You can always trust your oil change to be done by expert technicians and at a very competitive price. Why trust your car to the oil change "parlors"? You can always trust your oil change to be done by expert technicians and at a very competitive price. Why trust your car to the oil change "parlors"? Tire rotation is part of "The Works" package and is a valuable extra. They troubleshooted an inoperative headlight and replaced the headlight socket that was the cause of the malfunction at a small, very reasonable service and parts charge. Very refreshing after I was soaked at another (not Ford) dealer for $60 to replace an ordinary tail light bulb. More

Excellent customer service ! The wait times are good and the rewards program is great. I would recommend Gervais for sales and service, Thanks The wait times are good and the The wait times are good and the rewards program is great. I would recommend Gervais for sales and service, Thanks The wait times are good and the rewards program is great. I would recommend Gervais for sales and service, Thanks More

Didn't get what I asked for and they blamed me for it. Asked for an oil change and a tire rotation. Just got an oil change. Service claimed, 'I didn't ask for tire rotation.' Then i said isn't it recomm Asked for an oil change and a tire rotation. Just got an oil change. Service claimed, 'I didn't ask for tire rotation.' Then i said isn't it recommended to rotate tires with oil changes anyway? He said,' we only do what our customers ask for'. I want my car serviced by someone who takes an interest in my car to ensure it is maintained properly. I'm not the expert. I expect my dealer to be. I will be going elsewhere for service and my next purchase. More

Mike SAVED the (Scary) Day for me! We were 5 hrs from home and 3 hrs from our destination when the icon for "Service Engine Soon" light came on! We learned we were about 15 minutes fro We were 5 hrs from home and 3 hrs from our destination when the icon for "Service Engine Soon" light came on! We learned we were about 15 minutes from Gervais Ford in Ayer, MA. When I called, Mike, in the Service Department encouraged us to come on in, and he'd take care of us. That he did! He immediately put the instrument on my 2014 Fusion, determined the problem, solved the problem, and sent us on our SAFE way to our destination. It had been a scary situation for me, not knowing if I should even drive w/that iron illuminated! Mike (Gould) was professional, knew his business, and very calming! I commended Mike to Dean, the Service Manager, and we were so very appreciative of how well we were treated! In NO time, we were safely on our way. Exceptional Service!! THANK YOU VERY MUCH! marsha/dick More

Awesome the greatest service and attention to detail ! Everyone at Gervais Ford was attentive, helpful and knowledgeable especially John, Matt and Ryan. John made my wife and I feel special. We would cert Everyone at Gervais Ford was attentive, helpful and knowledgeable especially John, Matt and Ryan. John made my wife and I feel special. We would certainly buy at Gervais Ford again. More

Fantastic John answered all our question and provide as much test drive we needed. Very skilled car person and friendly sales person. I would hire him to work i John answered all our question and provide as much test drive we needed. Very skilled car person and friendly sales person. I would hire him to work in my sales team. More