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Gervais Ford
Ayer, MA
464 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 464 reviews
October 15, 2019
Tire pressure problem Low tire pressure warning on dashboard. Could not identify any obvious problem. Pumped up tire. Warning returned after a couple of weeks. Went to Gerv Low tire pressure warning on dashboard. Could not identify any obvious problem. Pumped up tire. Warning returned after a couple of weeks. Went to Gervais to have it checked out. Car brought in right away. Service technician found the problem (a well hidden nail), repaired the tire, and had me back on the road very quickly. The charge was minimal and quite reasonable for the service. No complaints and excellent service. More
by dws01451
Employees Worked With
October 12, 2019
Sharon and Lou Mark was very helpful and answered all of our questions. Our Edge was ready to go. These new cars are complicated and Mark says to call him with que Mark was very helpful and answered all of our questions. Our Edge was ready to go. These new cars are complicated and Mark says to call him with questions. More
by Sharon and Lou
October 09, 2019
I had no problems and I really like my car. It was not what I had come in for but it was there. It had not been listed yet. I like the color, the options, the price and the fact that it had brand new Mich what I had come in for but it was there. It had not been listed yet. I like the color, the options, the price and the fact that it had brand new Michelins. Unlike the dealership where I bought a car five months ago there was no heavy duty sale of the extended warranty by the sales manager. I recommend this dealership highly based on my experience. More
by Truthhope
Employees Worked With
Mathew Rosenlund, Kevin McNamara
October 01, 2019
COULD NOT BE BETTER THIS DEALER IS OVER THE TOP ALLWAYS GREAT SERVICE ALWAYS DONE ON TIME CALLS TO BE SURE I AM HAPPY GIVES ME CUPCAKES FOR MY BIRTHDAY SOMETIMES AND MY S THIS DEALER IS OVER THE TOP ALLWAYS GREAT SERVICE ALWAYS DONE ON TIME CALLS TO BE SURE I AM HAPPY GIVES ME CUPCAKES FOR MY BIRTHDAY SOMETIMES AND MY SALES REP MR ADAMSON ALLWAYS CHECKS TO BE SURE I AM PLEASED THEY ARE THE BEST More
by PHIL21
Employees Worked With
Other Employees :
Tracy Rust, Kevin McNamara
September 29, 2019
Extended Warranty. Well, at only 30K on my 2013 Explorer Sport, the PTU seems to be leaking. I have a Premium extended warrantee that I got from Gervais which approved Well, at only 30K on my 2013 Explorer Sport, the PTU seems to be leaking. I have a Premium extended warrantee that I got from Gervais which approved the repair at no cost to me. Part is on order and when it comes in--we do the fix.. I encourage everyone that plans to keep a vehicle past the original warrantee to get an extended warrantee as some repairs can cost you big bucks otherwise. I buy vehicles, drive them off the lot, keep them for 15--20 years (until they are worn out) then have the junkyard come over and take them away.. I still have 31K and/or 4 years left on my warrantee. More
by CFLOYD720
September 25, 2019
Quick Lane Service Lou and his team always take very good care of me !!! he knows what he is doing and what the job takes to do !!!! He is always truthful on the tim Lou and his team always take very good care of me !!! he knows what he is doing and what the job takes to do !!!! He is always truthful on the time and the cost !!! Great team he at Quick Lane !!!! always a pleasure !!!! More
by genaro.paen
Employees Worked With
September 19, 2019
repair jib Quick repair work without an appointment.. Service department kept me updated and informed of repairs. Pleasant service personnel. Very happy with s Quick repair work without an appointment.. Service department kept me updated and informed of repairs. Pleasant service personnel. Very happy with service received @Gervais Ford. More
by cjc
September 09, 2019
Excellent Explorer Experience Gervais Ford made my buying experience very quick and easy. They were very accommodating and were able to help us find the right vehicle and the buyin Gervais Ford made my buying experience very quick and easy. They were very accommodating and were able to help us find the right vehicle and the buying process was effortless. Would definitely do business with Gervais Ford again! More
by dtstager
September 05, 2019
Nice place to buy a vehicle Nice place to buy a vehicle. Over the top when it comes to selling. Exceptional pressure free atmosphere. Service not so much. Kinda Meh. Needs improv Nice place to buy a vehicle. Over the top when it comes to selling. Exceptional pressure free atmosphere. Service not so much. Kinda Meh. Needs improvement. More
by Brian
August 31, 2019
Gervais found the car we wanted. Kevin McNamara helped find us the car we wanted, A Fusion hybrid in Titanium trim. He found the car in the color we preferred and we still got a grea Kevin McNamara helped find us the car we wanted, A Fusion hybrid in Titanium trim. He found the car in the color we preferred and we still got a great deal with discounts and incentives. A very helpful team at Gervais. We were able to end our current lease early by getting the new Fusion. The lease return and new lease process was quick and smooth. More
by Hybridconvert
