Gerry Wood Honda

I was traveling to Florida and my check engine light came on so I found Gerry Wood Honda on my GPS and met Ray, he immediately greeted me and took my concern a priority. He told me it may be an hour or so to on so I found Gerry Wood Honda on my GPS and met Ray, he immediately greeted me and took my concern a priority. He told me it may be an hour or so to check it out and offered me and my family a ride to the local mall. While we were at the mall he called me and informed me that my car has been fixed and ready for pick up, he then sent the nicest lady Connie to pick us up. I was expecting to pay the $90.00 diagnosis fee but thanks to Ray and the service manager LISA they were able to fix it under warranty even know my car was a few weeks out of warranty. I'm glad that I met the Gerry Wood Honda group. Thanks Ray, Lisa and Connie. You guys ROCK More

All I can say is the people here are phenomenal!!! I cannot say enough about the people or the dealership. As soon as I walked in I was greeted and my salesperson was notified that I was there. I wasn cannot say enough about the people or the dealership. As soon as I walked in I was greeted and my salesperson was notified that I was there. I wasn't expecting a miracle, but I most definitely got one. Absolutely amazing!!! Carole King made sure I was comfortable and was courteous, and walked me through the whole process from beginning to end, she was an angel. Chris O'Leary worked his magic and made my year with the deal he worked out for me. I cannot even begin to express my gratitude for his hard work. Amazing!!! The final process of course was signing the paperwork with Curtis Trapp. He was so nice and answered any questions that were asked and made sure that we signed in all the right places, he was so patient. Gerry Wood should be so proud of the staff that he has employed, they are exceptional and so unexpected. I couldn't believe it, even after I drove my car off the lot! I cannot remember all of the names of the people that spoke to me or asked if I needed anything, but once again I would just like to say a million thanks, you are all so wonderful! God Bless each and every one of you. More

This was the 2nd Honda dealership I visited today, hoping to have a good sales experience. I walked up & down one aisle, checking out a few vehicles. I took a good bit of time with the CR-V, even sitting in to have a good sales experience. I walked up & down one aisle, checking out a few vehicles. I took a good bit of time with the CR-V, even sitting in it and adjusting the seat height to see if I liked it. Nobody ever attempted to approach me. I even parked right in front of the dealership show room! I can't tell you how disappointed I was that between 2 Honda dealerships in 2 towns, I could not get any assistance to purchase a new vehicle. I went across the street to a Toyota dealership and then the Ford dealership but by then I had pretty much lost interest in the whole process. More

From start to finish our car search and purchase went comfortably. We found the owner (Brad Wood) and employees to be friendly and anxious to meet our needs without pressure. We made comparisons of other comfortably. We found the owner (Brad Wood) and employees to be friendly and anxious to meet our needs without pressure. We made comparisons of other dealers/models and returned to purchase at Gerry Wood. We went to this dealership because we had previous experience with the service department with another vehicle and we were very pleased with the service quality. A new car purchase was a no brainer. We highly recommend this dealer to anyone looking to purchase or service a present vehicle. More

I think it is great they have Carol ( a woman sales person) she was great to work with alos chris was very friendly and helpful Curtis ok not real friendly person) she was great to work with alos chris was very friendly and helpful Curtis ok not real friendly More

Everyone was great at there part of the transaction of getting may Honda CRV. thay showed me all the things on the car very helpful, sells transaction. nice people all around great for what the dealer don getting may Honda CRV. thay showed me all the things on the car very helpful, sells transaction. nice people all around great for what the dealer done for the kids this chirstmas too thanks More

From the time we pulled onto the sales lot to delivery of our new Honda Pilot we were very pleased. The salesman was very friendly, knowledgeable, and used no pressure on us. We were pleased with the o our new Honda Pilot we were very pleased. The salesman was very friendly, knowledgeable, and used no pressure on us. We were pleased with the offer on a lease. We were offered $1,000 more than our last offer for our trade. We were also provided with a lease payment we can afford on a Honda Pilot that we love. There was no pressure during the financial paperwork to sign up for any additional services. Our salesman, Ray Anderson, explained every detail about the Honda Pilot upon delivery so that we knew how to operate our new Honda Pilot. He also called to follow up and make sure we were pleased with our purchase. I can say that I have never been as pleased about a car buying experience as I have been with Gerry Wood Honda. Dan Raper More

Where do I start? I'm out of state (Virginia) and had many conversations with the staff at the dealership over the phone, some good some not so good. I had a couple of delays being able to get to the De many conversations with the staff at the dealership over the phone, some good some not so good. I had a couple of delays being able to get to the Dealership and the salesperson was very patient and stayed in touch with me daily which was appreciated. What was not appreciated was the numbers game that I dealt with. I wanted to be sure that the car I was purchasing (a weekender Mustang) was what it had been advertised as being online (Autotrader)and to at least get close on a price before driving the 146 miles to the Dealer. Each time I spoke with someone there the numbers changed and the shell game became more and more obvious. Where are they hiding the extra cost. At one point I was told that the Dealership automatically applied a spray "protector" on every car as a service to the customer. This was to protect the car from dings and scratches and came with a one year warranty. The price for this and other "add ons" was $400.00!! After inquiring to find out the other add ons I was left to believe that the protectant was the only one. Years ago when you purchased a vehicle you were often given the option to have the vehicle undercoated which protected it from rust and corrosion. The dealer spent approximately $50.00 and charged $500.00 for the coating. It was NOT automatically done but an option! I thought this was most likely the case for this spray on protectant. After questioning it the price for the add ons was lowered considerabily, however the DOC fee went up by the same amount. When I questioned that I was told that I must have misunderstood and that was the amount they had quoted. EVERY time I was given a number I wrote it down so while not arguing the point I made a note of it. I should have walked away at this point, but I had been looking for this car for over a year and didn't want to give up. On the day I went to the dealership, date and time given several days in advance, I expected the car to be sitting and waiting for me to show up, clean, detailed, gassed up. and ready to go. (I had the loan preapproved) and told the sales person and sales manager I would take the car if we could reach an agreement on price after inspecting and test driving. The car was still on the line, hadn't been washed, about a quarter of a tank of gas in it. After waiting for awhile I got to inspect the car and spent quite sometime because the car was in fact (surprise) not what it had been advertised to be. The one thing I want any potiental customer to know is that the finish did not look good at all and after questioning the process of the spray on protectant, I wanted to know what it was, and if it could be stripped off the car. After getting much distraction we were allowed to see the protectant and found that it was not a spray, but a paste dispensed out of a barrel into a condiment squeeze bottle and appeared to be simply a sealant applied the same way in which you would apply any sealant or wax which could be purchased at any auto supply store. When the friend who went with me made this point it was not challenged. Ok testing is over now the fun begins negotiating the price. We settled and moved on to the financing. I had explained to the salesperson and manager over the phone and in person several times I had a preapproved loan, what company it was through, and had been told that it was not a problem. I was stilled asked to complete a credit statement, was asked for my vehicle registration (I wasn't trading) and several other tasks before talking to Curtis, the Finance Manager. After several minutes it became apparent that Curtis was not figurung the numbers for the loan I had arranged and I interupted him to ask about the process, and discovered that he had never been informed about the preapproved loan!! He was very pleasant and apologized to me, and I to him for not speaking sooner. Curtis got things straightened out as quickly as he could. Finally the process was completed and I thought we were ready to leave, however I was wrong and discovered that we needed to wait to have an insurance verification form completed. After approxiamtely 45 minutes I questioned if there had been a problem, thinking that there was some sort of issue with the loan and this was the Dealers way of not wanting to say I had screwed up. Finally I went to Curtis who was the one supposed to be suppling the form and asked if there was some problem. Curtis said no that we were done and I then asked about the insurance verification. Curtis looked surprised and said we had verified the insurance an hour ago! Ok now we are ready... nope, the salesperson who was trying to be helpful volunteered to have the service manager check on an issue for me. The small louver in the passengers side air vent had come off and I didn't know how to remove the cover to get it out. The service person had us bring the car into the service area and came out to take a look. After pulling several times with a great deal of force he then got a small screw driver and began prying at the dashboard. When he got under the area of the air bag the salesperson saw my eyes become inlarged to the size of dinner pates and said that I had just bought the car and he might want to be careful. He stopped and got a small tool and fished the piece out through the vent opening. It was of course broken and I supposed had been decidely not repaired. After being told there was no way to repair the vent "today" I just told them I would repair it myself because I didn't want to trailer the car or put 250 more miles on it to come back just for a piece that cost $5.00. We left the dealership at least two and a half hours later than we could have had it not been for all the issues. The reason for all this explanation is to let customers know if you purchase a car here write everything down, if you can have them put it in writing so ther won't be a "misunderstanding" and question everything! Believe it or not this isn't all the probelems we had purchasing the car, and it took every bit of enjoyment out of what after saving for sometime and finally finding the car I wanted should have been a a joyous occasion. I have spoken to the NC Department of Justice about misrepresenting and don't know if I will file a complaint. I want to forget the experience, but don't want others buyers to deal with it. More

I am a repeat customer to Gerry Wood Honda as this team has an astounding wish to secure your new car purchase and to also maintain your business. I have purchased 2 new vehicles from Gerry Wood Honda and has an astounding wish to secure your new car purchase and to also maintain your business. I have purchased 2 new vehicles from Gerry Wood Honda and the customer service and anytime assistance is what brings me back. Sales associate Gary Junker assisted with both vehicle purchases as I find him to be very knowledgeable about the Honda products. Gary was patience through both purchases to make sure the features and trim level matched my driving needs. Gary is very personable and professional from the tire kicking process to the final selection. I would also like to mention service advisor Ray Schreiner who makes every effort to ensure my service needs meet expectations. Because of Ray’s knowledge and customer service my vehicle only receives service from the Gerry Wood service team. In conclusion the Gerry Wood Commitment is a bonus in comparison to other dealerships. Thanks Eddie Hawks More

Very Shady Dealership. Look out for the 'gotcha extra charges.' My wife and I went to look at a 2010 Honda Odyssey EX-L at Gerry Wood Honda in Salisbury and also at Flow Honda in Winston-Salem. We res charges.' My wife and I went to look at a 2010 Honda Odyssey EX-L at Gerry Wood Honda in Salisbury and also at Flow Honda in Winston-Salem. We researched both vehicles online and went to both dealerships. Flow Honda’s price included the Honda Certification in the online list price of $24,908 w/ 37K miles w/ local 1-owner trade-in. They didn’t try to lure us in and then add it for $999 like you did for your van of $25,700 w/ 44K miles and 2 prior owners. You didn’t even have the middle row 'jump seat” and there were several defects including the broken vents and worn leather seats. Yours wouldn’t qualify for Honda Certification. Theirs had the “jump seat” and was very clean and damage-free. They don’t have the “gotcha” charges of $699 for “paint protection” and $199 for “glass etching.” These are ridiculous. And to include them on all your vehicles and then say you have to pay for them “like it or not” is ludicrous. I’m not paying for something I don’t want or need. And to low-ball us on the trade-in was offensive too. I guess it’s just how you guys do business. Everything’s online now. With KBB, N.A.D.A., Edmunds, Cars.com, Autotrader.com, Consumer Reports, etc. I knew the value of my trade-in; I knew the difference in value for an EXL w/ RES vs. an EXL w/ RES & NAV. It’s not $2,500 like you said! More like $500. Look it up yourself. Coming down an additional $500 to $24,652 still isn’t coming close. If you hadn’t added the unnecessary paint and etching charges, you may have gotten close. Travis, you were a nice enough guy. You’re associated with a dealership that appears shady. Being associated with a shady place doesn’t make you shady, but it sure doesn’t make you hands clean. You know what you’re selling. I can say this as a comparison to Flow Honda in Winston Salem. More