Gerry Wood Honda

Got the car I wanted but Went on a Sunday to look at a used car I saw online. Dealership is normally not open on Sunday, but they were. Test drove the car in question and want Went on a Sunday to look at a used car I saw online. Dealership is normally not open on Sunday, but they were. Test drove the car in question and wanted it. Told salesman right out that I had not expected them to be open and I did not come prepared to buy the car right now. He wasted a lot of my time trying to pressure me, I almost walked out. I did not have my title for the trade in, I had not brought my husband, who's name I wanted on the car, did not bring anyway of making additional down payment. WHY KEEP PRESSURING ME? Anyway, I took 1/2 day off work Monday so husband could be there (he had to go to work that afternoon); salesman had filled out the loan application Sunday, he had to do it over again because he could not find his glasses Sunday and had information incorrect. This wasted yet more time. He stayed on two cell phones more than he paid attention to what he was doing. Had to keep re-doing paperwork due to wrong vin#, wrong city of residence. Wasting time. Finally go to the loan manager and of course he found yet another mistake in what the salesman had put down. Loan signing took forever; getting time for husband to go to work. Finally done with loan; NOW salesman decides to take the car to get it washed. Husband has to go to work no one cares, Wasting time. Car finally brought around for us, now we can't find the salesman; he was supposed to put the license tag on the car. Wasting more time, husband has to go to work. Finally find salesman, rush him into putting the tag on. Barely get back home in time for husband to get work stuff and leave. He did not even have a chance to eat anything, had not eaten when he got up because we though we could finish what I had started the day before and have lunch before he went to work. Don't understand why it had to take so xxxx long to buy a car that was already decided on. Then, got a call two days later saying salesman had still put the vin# in wrong and we had to resign papers. Told him the hours we work we are not off at the same time until Friday and only if husband didn't have to work Friday; and I was not taking more time off work. He said I could just come pick up the papers and bring the back after we both could sign them. Why should I make two trips out of my way for a mistake he made? Called Manager, he said the papers would be brought to me at 4:00 Friday afternoon. We were here no one came or called. I called Manager about 5:30 told him we were leaving; after we left salesman called about 6. Then called repeatedly every 15 to 30 minutes until about 9. We got the messages at 11 when we came back home. Manager had also called and said salesman had told him he called us at 4 and left a message for us to contact him. THAT IS A LIE, first call we got was at 6 after I had called the Manager. If he had called or showed up at the agreed upon time 4:00pm he would have gotten us WE WERE HERE until 5:30. Then Saturday morning salesman just shows up in the driveway and calls us on his cell phone. VERY RUDE THING TO DO. We had to make him wait until we got up and dressed. IF HE HAD SHOWED UP FRIDAY AT 4 LIKE HE WAS SUPPOSED TO; THERE WOULD HAVE BEEN NO PROBLEM. More

Ray responded to my online request for a good price quote. He gave me a very competitive quote which got me to the dealership to look at the Accord I was interested in. Ashley was extremely nice and quote. He gave me a very competitive quote which got me to the dealership to look at the Accord I was interested in. Ashley was extremely nice and helped me with my vehicle interest, then Ray gave me options to get the price down more. I was give the best price available, plus the Gerry Wood Honda guarantees. Ray also worked to get the best financing possible. Everyone in the dealership was extremely nice, and the dealership and service areas are all immaculate. Overall, this was the best experience I have had purchasing a new vehicle. More

I have to say, what should have been a thrill to buy a new vehicle, left me feeling hugely disappointed. I spent 4 hours talking with the salesperson after several email exchanges about what I was lookin new vehicle, left me feeling hugely disappointed. I spent 4 hours talking with the salesperson after several email exchanges about what I was looking for. We found what I wanted and worked up a price (which I wrote down). I emailed to clarify what the final price was so I didn't walk into any surprises when I came to finalize the deal. I specifically asked "So there is no additional tax, tag and admin fees that weren't already in that number?" I was told "the numbers you were shown were without the trade and cast in stone. They would only change if you wanted to put your trade in the deal.......The selling the price was xx,xxx and the payment (in my view what I was planning to write a check for) included all the doc fees, taxes, tag and licenses". So I get there and the General Sales Manager goes through the numbers and its $1,000 higher than I was expecting. So I show him the email and he says its a communication problem. "We never include those things in the "sales price" That would be the "out the door" price. I say "WHAT?" He proceeds to show me the system detail of my sale and how they are losing money on the deal. I felt violated, disappointed and angry and was prepared to walk away..which in retrospect I should have but my ride had already left. He "absorbed another $280 of the difference. For only that reason I moved from a totally dissatisfied customer to a mediocre one. They have confirmed my belief that all car dealers are out to stick it to the consumer and I will never buy another car from them. Will they change their "speak" to be sure it is clear to the consumer? I doubt it. By the way, the Finance Manager, Robert, was awesome! Clear and complete transparency in his explanations. More

I would recommend anyone that wants a new or used clean car to buy from Gerry Wood of Salisbury. Everyone at Gerry Wood was extremely nice! The car we bought was very clean , they had the car fax ready for car to buy from Gerry Wood of Salisbury. Everyone at Gerry Wood was extremely nice! The car we bought was very clean , they had the car fax ready for us and in detail showed us everything in and about our new car. We are very very very pleased, and our next car will be purchased from Gerry Wood Honda of Salisbury. More

Gary was a wonderful salesman and didn't pressure us into purchasing a vehicle. My daughter will need a car soon and I will buy it at Gerry Wood Honda and will use Gary again. I received a post card s into purchasing a vehicle. My daughter will need a car soon and I will buy it at Gerry Wood Honda and will use Gary again. I received a post card stating my tag was at the dealership, when I went to pick it up Gary offered to put it on for me and even remembered my name. I am very pleased. Thank you to Gary and Gerry Wood Honda. More

The service here is Great. I love my brand new honda civic and I had Lamont Kindle as my sales person. I recommend this dealership for anyone looking for great service or sales. civic and I had Lamont Kindle as my sales person. I recommend this dealership for anyone looking for great service or sales. More

I bought a new car back in November. Lamont is a great salesman. He's always friendly. This is the second time I've dealt with him when buying a car. I highly recommend Gerry Wood Honda and Lamont. All th salesman. He's always friendly. This is the second time I've dealt with him when buying a car. I highly recommend Gerry Wood Honda and Lamont. All the staff was very nice and cared about my needs. More

Wow what a great experience working with both of you guy. It was simple and painless, the way it should be.knew their stuff amd were very friendly would recommend them to my family and friends from heard on It was simple and painless, the way it should be.knew their stuff amd were very friendly would recommend them to my family and friends from heard on out,,,, thanks ssso much More

I searched a few months looking for the "place" to make my new car purchase. I found Gerry Wood Honda via TrueCars.com. After contacting the dealership I was paired with Russell Taylor who did an o to make my new car purchase. I found Gerry Wood Honda via TrueCars.com. After contacting the dealership I was paired with Russell Taylor who did an outstanding job listening to my needs and finding the car that I wanted. The customer service, friendliness, and overall experience are all rated top notch in my book. The price was beyond what I hoped to spend for my next car... but the Honda name itself will stand up to every penny of the investment I'm told. My rating for that is good because I do believe I've purchased a good quality car, considering I've only had it 10 days. I definitely would and have been telling people about this dealership! More

It was a great time. Just love my new car, her name is Baby. It made me feel like I had just won the lottery. Gary Junker was a great guy and the Wood Family made me feel like I was part of their family Baby. It made me feel like I had just won the lottery. Gary Junker was a great guy and the Wood Family made me feel like I was part of their family. Thank you, Thank you. Have a Merry Christmas~! Marcia Echerd More