Gerry Wood Honda

Good experience Overall a very good experience. Travis Grace was very helpful and knowledge about the cars. He was very patient and listened to what I was looking for Overall a very good experience. Travis Grace was very helpful and knowledge about the cars. He was very patient and listened to what I was looking for in a car. The finance process too a lot longer than expected but in the end once I was able to get to the paper work it went smoothly. More

LIKE The CAR, disappointed in the DEALERSHIP I have not given a five star review because after I bought I saw on TV that another Honda dealership said no payments for 90 days. Plus I think the th I have not given a five star review because after I bought I saw on TV that another Honda dealership said no payments for 90 days. Plus I think the three-year 36,000 mile bumper to bumper warranty is too small so they can sell you an extended warranty with a “price you’ll never get again “. My sales person Erik Lawhon was very knowledgeable and a nice guy and personally deserves five stars! He got the phone number for me to keep in my car to call Roadside Assistance . It is the dealership management decisions that in reflection I give a one star for existing (!) and the popcorn, coffee, water and TV! I feel they did not give me a good enough trade for my luxury 4 year old ACURA (also in Honda Family only costs more for luxuries with only 47,500 miles on it. After the sale. I am bringing in brand new floor mats still in the plastic. I used the rubber mats . I also don’t like the add-ons by the dealer —again a management decision for stuff I don’t want or need. I did not need the cargo rubber covering or the mud guards, but I had to pay for them. The way the managers process, created doubt in me - like how they could possibly have done the interior and exterior protection that was an add-on when the car arrived just the day before and I did not smell even the “new car smell”. Suspicion I DID NOT LIKE HAVING. Their attitude was “they covered any stains” because of the ADD-ON Appearance Package” I otherwise. would not have bought . It was perfectly clear in the long run that they were out for themselves, predominately , not really caring for the customer. That shows LACK. OF RESPECT TO THE BUYER by way of dealership policy ie. Leadership that the salesforce MUST follow. But that awareness comes after deciding to buy and being there for hours and you’re in the paperwork stage. They made no mention of how to call Roadside Assistance, a term of the three-year warranty.and it is of so little emphasis that my sales person didn’t know if they issued a carrying card! I would think this would be a good selling point. Compared to my previous experience buying my trade-in Acura in Charleston, there was no welcoming hospitality from the sales managers or the dealership manager. THE SERVICE AGENT WAS MOST WELCOMING, as was JK, THE NICE AND GOOD AND BELIEVABLE FINISHING FINANCE MAN. I agree with all the negative reviews on YELP's DealerRater site online for Gerry Wood Honda in Salisbury, NC 28144 which I read AFTER I wrote my review to see if I was the only one with my opinions! There were lots of them! There is a missing caliber of POSITIVITY IN THEIR LEADERSHIP and a feeling of their GREED DOMINATED THE BEHAVIOR.from the sales managers. Coffee, popcorn and TV is not enough hospitality. I’m sorry to tell all this, but Gerry Wood Honda asked and on the second request I went ahead to tell my mostly ugly opinion/feeling. Erik Lawhon in Sales, JK Johnson in Finance, and Jade Kendrick in Service were an asset to the dealership in doing their jobs well as far as I saw. More

Made the car buying process easy! Our family had an excellent experience with Gerry Wood Honda. All employees we came in contact with were friendly and helpful. They were knowledgeab Our family had an excellent experience with Gerry Wood Honda. All employees we came in contact with were friendly and helpful. They were knowledgeable about their cars (both new and used) and took the time to help us find the perfect vehicle. Allowed us the opportunity to look around on our own when we first arrived. This is our first Honda but if we are ever in the market for a new one, we will definitely return here. Thanks so much! More

Better dealership Experience was better than previous, the treatment here was more comfortable and the salesman was very couteous. Better than treatment at other dealer Experience was better than previous, the treatment here was more comfortable and the salesman was very couteous. Better than treatment at other dealership -Jerry Wood- Dodge. More

Super salesman! There were two wonderful experiences with our recent purchase of a new Honda from Gerry Wood dealership. First of all, the car is wonderful and sec There were two wonderful experiences with our recent purchase of a new Honda from Gerry Wood dealership. First of all, the car is wonderful and secondly, the salesperson, Erik Lawhon, was terrific. We were pleased with his professionalism…straightforward, easy-going, genuine, friendly, calm, helpful, and clean-cut. We had visited other dealerships and just stopped in for a test drive; by the end of the day, the car was ours. The day after our purchase, Erik called to let us know that he continues to be helpful as we familiarize our new car. We sincerely appreciate the way he conducts business and highly recommend Erik Lawhon. More

New Car no Problem I came in looking for the best deal on a 2018 Honda CR-V EXL and they knocked it out of the park! It was the most comfortable buying experience I’ve e I came in looking for the best deal on a 2018 Honda CR-V EXL and they knocked it out of the park! It was the most comfortable buying experience I’ve ever had. More

Great experience. Very friendly Very friendly and helpful. Ryan was very easy to work with and gave us a great deal. Everyone else at the dealership was extremely friendly and accom Very friendly and helpful. Ryan was very easy to work with and gave us a great deal. Everyone else at the dealership was extremely friendly and accommodating More

No Psychological pressure I have been buying automobiles for the past 25 years for my needs. The first experience with this dealership, where no one imparted a pressure to purc I have been buying automobiles for the past 25 years for my needs. The first experience with this dealership, where no one imparted a pressure to purchase the vehicle, or any optional features, or plans that went with them. More

Purchased all my vehicles from Gerry Wood Thank-you again for your courteous service...( Larry Dalton & Eric..).. Will be happy to recommend customers to your Dealership... .Also your servi Thank-you again for your courteous service...( Larry Dalton & Eric..).. Will be happy to recommend customers to your Dealership... .Also your service department is excellent.....Thank-you too Jade... More

Great customer service Erik went above and beyond to get me the car I wanted. I left at first in search of a better deal but Erik was persistent about getting me the best de Erik went above and beyond to get me the car I wanted. I left at first in search of a better deal but Erik was persistent about getting me the best deal I could get. He worked the car I loved to a price that I could afford instead of me just getting the base model. The people I dealt with where much nicer than the people at the other dealerships I went to. I will recommend this dealership especially Erik to others. More