Gerry Wood Honda

Perfect Experience As far as I’m concerned, Gerry Wood Honda is the only place to buy a Honda. Erik Lawhon made our buying experience seamless and fun. He assisted u As far as I’m concerned, Gerry Wood Honda is the only place to buy a Honda. Erik Lawhon made our buying experience seamless and fun. He assisted us in surprising our 16 year old son Sean with his brand new Honda Civic. The entire team at Gerry Wood helped in every aspect of the buying process. I was taken back by their attention to detail throughout the entire process. A sincere Thank You from our family to the entire team at Gerry Wood Honda! More

No Pressure to Purchase We visited the dealership to look at the new 2019 models. The sales representative was very friendly and was knowledgeable about the products . He al We visited the dealership to look at the new 2019 models. The sales representative was very friendly and was knowledgeable about the products . He allowed us to test drive three different vehicles. The dealership was willing to negotiate terms. We were very pleased. More

Misleading prices, poor after-sales support. Travelled 2 hours to purchase a certified pre-owned 2016 Honda Civic from Gerry Wood Honda based on a sticker price of $15000. Ended up paying $18000 Travelled 2 hours to purchase a certified pre-owned 2016 Honda Civic from Gerry Wood Honda based on a sticker price of $15000. Ended up paying $18000 in the end after they refused to remove a number of bogus fees for things I never wanted in the first place such as VIN etching and fabric protection. Still, despite these rather unscrupulous practices the out of the door price was average for the car and mileage. Just don't be fooled by what is essentially a made up number designed to lure you into the dealership. Anyway, I ended up purchasing the car as it seemed fine otherwise. I had test driven the car and walked around it several times before waiting for the 3 hour sales process to complete (yes prepare to be here a while) before I could drive it home. It wasn't until more than halfway through my return journey, when the sun started to set, that I noticed two large parallel scratches in an arc formation over the drivers side of the windshield. It seemed like they must have been caused by the wipers, although I had never used the wipers and the CPO process ensures that they should be like new. So it either happened between the time I test drove the vehicle and the time I left the dealership, or perhaps I just didn't notice them and they were always there. I reached out to Gerry Honda the next day and waited a day to get a response. After some back and forth I was told they could not help me at all, that it wasn't covered under warranty and that they couldn't afford a $300 replacement windshield on an $18000 purchase because of their "aggressive pricing". Remember the VIN etching and fabric protection that I asked to be removed during sales negotiation? Yes that cost over $600. Seems there's some buffer there to address the windshield. This was my first experience purchasing a used car at a dealership and sadly it lived up to most of my expectations of used car dealers. Unscrupulous fees, misleading sticker prices, and no after sales support. I'll most likely live with the scratches, but you can avoid issues like this by avoiding this dealership! More

It was good Not happy about having to pay for a software update. Updates are to fix a problem. So I have to pay for the update to fix Honda problem. Not happy about having to pay for a software update. Updates are to fix a problem. So I have to pay for the update to fix Honda problem. More

Greater than expected Got the appointment I needed and met when I arrived with the very available service manager who was very cordial and helpful. She asked how long they Got the appointment I needed and met when I arrived with the very available service manager who was very cordial and helpful. She asked how long they could have the car and delivered the completed service hours before expected. Love this place and will always come here for all my vehicle needs. More

Oil change/ Service Jessica is always the best. I truly wouldn’t want to dea with any other device people. She is always happy and on top of her game. Jessica is always the best. I truly wouldn’t want to dea with any other device people. She is always happy and on top of her game. More

Best Service! Excellent customer service. I could not have asked for better! They answered all my questions in a timely manner. They were always willing to help! Excellent customer service. I could not have asked for better! They answered all my questions in a timely manner. They were always willing to help! More

Bought my 1st car here Larry went above and beyond to help me find the right Pilot for me! KJ in the Finance dept was also awesome. The experience (of course my 1st one buy Larry went above and beyond to help me find the right Pilot for me! KJ in the Finance dept was also awesome. The experience (of course my 1st one buying) we exciting and fun. All of my questions were answered and let really walked me through it. I am 100% pleased and will return/recommend! Ps- I got a great deal on my vehicle ;) More

First oil change / tires rotated Excellent service. Friendly people. Very informative. Jessica was very helpful. Answered all my questions. My son bought car at another dealership, b Excellent service. Friendly people. Very informative. Jessica was very helpful. Answered all my questions. My son bought car at another dealership, but we will use Gerry Wood for service. Jessica made me feel important as a customer. More

Basic checkups Jessica always helpful, let’s me know what has to be done for the upkeep and performance of the car. Complete trust in th services. Jessica always helpful, let’s me know what has to be done for the upkeep and performance of the car. Complete trust in th services. More