Gerry Raymond Chevrolet Buick GMC

Too slow and too expensive. An NJ oil change should not take over an hour An NJ oil change should not take over an hour More

The finance department took advantage of me showing monthly payments instead of actual warranty cost . monthly payments instead of actual warranty cost . More

Took the truck in for a diagnostic. Was told they would know by the end of the day (dropped it off around 10am). Didn't hear anything. I called multiple times the next day to try and fi Was told they would know by the end of the day (dropped it off around 10am). Didn't hear anything. I called multiple times the next day to try and find out the status starting at 8am and was unable to actually speak with anyone in service until after 3-4pm despite messages left and calling other extensions to try and get a human to help out. Then the cost was higher than quoted. Was told it would be $3300 to do the work. When done the bill was almost $3600. One person was willing to knock off about $150 to take it down to around $3448, but now still have to wait another pay period to pay for it as the cost increased. More

No one called to say parts were in. I had to call them myself to find out. Then they ordered the wrong part so half of the repair didn’t get done. The techs change my settings every sin I had to call them myself to find out. Then they ordered the wrong part so half of the repair didn’t get done. The techs change my settings every single time and never put it back to personal preferences More

All employees very helpful and friendly. A lot of professionalism in that store which is greatly appreciated A lot of professionalism in that store which is greatly appreciated More

The service department in my opinion rates ZERO. THEY cared less about me as a customer. Steve and Eddie were EXCELLENT. BECAUSE OF STEVE AND EDDIE I WOULD BUY ANOTHER VEHICLE FROM G. R. THEY cared less about me as a customer. Steve and Eddie were EXCELLENT. BECAUSE OF STEVE AND EDDIE I WOULD BUY ANOTHER VEHICLE FROM G. R. More

Very good experience Jay in finance was the glue that kept this deal together. He is very good at what he does. Sage came thru in the end. All in all I was very pleased with this dealership. kept this deal together. He is very good at what he does. Sage came thru in the end. All in all I was very pleased with this dealership. More

Steve and Eddie were extremely helpful in finding me a safe vehicle in my price range and an affordable payment. I will never go anywhere else, they went above and beyond for me. safe vehicle in my price range and an affordable payment. I will never go anywhere else, they went above and beyond for me. More

Thought the length of time it took to finish oil change and tire rotation as the first service after lunch was excessive. and tire rotation as the first service after lunch was excessive. More

It was the worst experience of my life. , I will never return to the dealership again. , I will never return to the dealership again. More