Gerry Raymond Chevrolet Buick GMC
Steubenville, OH
361 Reviews of Gerry Raymond Chevrolet Buick GMC
Terrible experience with the service department resulting in me having to buy a new vehicle because they couldn’t fix my vehicle that had been in the shop for 5 weeks. Salesman lied and told me certain items in me having to buy a new vehicle because they couldn’t fix my vehicle that had been in the shop for 5 weeks. Salesman lied and told me certain items were “included in the price” but turned out was added on to the final price. Finance guy talked me into an additional warranty term that I didn’t realize was an extra charge until I read the paperwork after. Manager of the store never spoke to me to acknowledge that the reason I was having to buy a new vehicle was because the service department had left me without a vehicle for 5 weeks, even after I explained to the salesman and service manager that I had just had a new born baby and needed a vehicle to put a car seat in. More
The service manager,isn't totally honest, I will never return! Nor will I ever purchase another gm product. I will go out of my suggesting, to friends and family, not to purchase. return! Nor will I ever purchase another gm product. I will go out of my suggesting, to friends and family, not to purchase. More
Sage and Jay went above and beyond to get me into the vehicle my wife really wanted. Service department could use just a little more help as they always seem to be overwhelmed but do take care of you. vehicle my wife really wanted. Service department could use just a little more help as they always seem to be overwhelmed but do take care of you. More
Ill keep this short. 5 hours do change oil rotate tires and run a diagnostic scan is ridiculous. This is the second survey for the same visit get it together. 5 hours do change oil rotate tires and run a diagnostic scan is ridiculous. This is the second survey for the same visit get it together. More
I had an oil change. They did not change my sticker or change the oil life inside the car. I ordered a speaker to fix a blown speaker and it’s been 3 weeks and nobody ha They did not change my sticker or change the oil life inside the car. I ordered a speaker to fix a blown speaker and it’s been 3 weeks and nobody has called. And they didn’t fill the windshield washer fluid. If you’re charging me over $100 for an oil change at least they could fill the fluids. They changed the tires and all the air pressure was off and wrong. Makes me wonder if they even did any work to my car and just charged me hundreds of dollars. More
The dealership as a whole is wonderful. Getting hold of service is challenging at times and GM rewards seems confusing to both the consumer and dealership. Sage and Jay went above and beyo Getting hold of service is challenging at times and GM rewards seems confusing to both the consumer and dealership. Sage and Jay went above and beyond to get me into my new 2026 Chevy Equinox RS. I think the problem that is in the service department is that you have fewer people doing too much work. That is what I would suggest to improve on if you can. More
Very helpful, answered all my questions and didn't make me feel bad when I was calling all the time to check and see when I could get my car. Made sure everything was done right! me feel bad when I was calling all the time to check and see when I could get my car. Made sure everything was done right! More



