Gerry Lane Chevrolet

Cowboy is awesome! The process was so easy and it was a wonderful experience. He made us feel welcome and comfortable. I am so happy I chose Gerry Lane and and happy Cowboy was our salesman. He is great! wonderful experience. He made us feel welcome and comfortable. I am so happy I chose Gerry Lane and and happy Cowboy was our salesman. He is great! More

Awful Customer Service I will never again make the mistake of buying a vehicle from Gerry Lane Chevrolet. They only pretend to care until you sign the papers, then they trea I will never again make the mistake of buying a vehicle from Gerry Lane Chevrolet. They only pretend to care until you sign the papers, then they treat you like garbage. The customer service is horrible. Their communication is horrible. They will lie to your face and waste your time and then shrug their shoulders and walk away. I have been fighting to get a FACTORY RECALL serviced for almost TWO YEARS now. All they have to do is order a part and swap it out but they refuse to get it done. They tell me it is ordered and is ready but they still don't have the part. They schedule service appointments specifically for this recall and assure me the part will be ready and... they don't have the part. I don't know if they are just trolling me or if they really are that incompetent. Gerry Lane Chevrolet in Baton Rouge is a joke of a company and there is no way in xxxx I would ever do business with them again. More

Best sales team in Louisiana! I have been doing business with Gerry Lane for over 10 years. My sales team is comprised of Diane Trask and Saz Griffith and I can honestly say that I have been doing business with Gerry Lane for over 10 years. My sales team is comprised of Diane Trask and Saz Griffith and I can honestly say that they are the most friendly efficient and trustworthy team that anyone can ever hope to have when purchasing a new vehicle. More

Came in to window shop, left with a car! My husband and I were in the market for a bigger family car, so I made an appointment to go into Gerry Lane just to look around and check some prices. My husband and I were in the market for a bigger family car, so I made an appointment to go into Gerry Lane just to look around and check some prices. The salesman that helped us, Marcus, was so kind and was a HUGE help. Even though we don’t have the greatest credit, and not much to put down, we were in and out in less than 3 hours. 10/10, we definitely recommend! More

Gerry Lane Service 5 Star! I really like the free oil change at Gerry Lane. I call and make an appointment and drive in. The service agent is there waiting for me. All are fr I really like the free oil change at Gerry Lane. I call and make an appointment and drive in. The service agent is there waiting for me. All are friendly and helpful. Virtually revert one we talk with in the department is friendly and helpful. The waiting room is clean and accommodating and the River Road coffee is great, plentiful and hot. My service agent came and got me when it was ready, he walked me to the accounting department and they too were quick, we’re smiling and helpful. My service agent even showed me where my vehicle was and I was back on the road more quickly then the time they estimated when I came in. More

Courteous and efficient. Jessica was very courteous and efficient during my visit. The service and recall fixes were completed in about an hour. Very impressed. Thank you Jessica was very courteous and efficient during my visit. The service and recall fixes were completed in about an hour. Very impressed. Thank you very much. More

Very good customer service Wonderful experience today. Greeted quickly for service with a very helpful representative- Mark. While waiting for service looked around lot and was Wonderful experience today. Greeted quickly for service with a very helpful representative- Mark. While waiting for service looked around lot and was assisted immediately to find what I was interested in. All very friendly service and personable staff. Thank you! More

Horrible experience Took two weeks to repair my air conditioning. Finally got an estimate and was told my car would be ready on Tuesday, finally got it back on a Friday. Took two weeks to repair my air conditioning. Finally got an estimate and was told my car would be ready on Tuesday, finally got it back on a Friday. Told it would be $1,800 to repair air conditioner, got a bill for $2,500.Finally got the bill corrected, waited forever to get my car brought around, inside was left dirty from the repair. Never use this dealerships service department!! More

Service My oil change and requested service was completed in a timely manner. They always finish oil changes quickly. I definitely appreciate the quick servic My oil change and requested service was completed in a timely manner. They always finish oil changes quickly. I definitely appreciate the quick service for my oil changes. More

Out of sight customer service! I have never felt so welcomed. Mr. Marcus was waiting when I pulled up..waiting to put me in the vehicle of my dreams. Everyone was friendly and made I have never felt so welcomed. Mr. Marcus was waiting when I pulled up..waiting to put me in the vehicle of my dreams. Everyone was friendly and made me feel at home. I had doubts about going to a major dealership for a vehicle because i was always turned down. Thanks to the staff at Gerry Lane Chevrolet and my excellent salesman Marcus for all you did to help me!! More