Gerry Lane Buick-Gmc Truck

it"s just like a doctors office be on time or be left behind nothing new. behind nothing new. More

With an appointment I had to wait over two hours for an oil change and tire rotation. I have found that this is the norm for this dealership. On this day there were only 2 customers in the waiting room. No oil change and tire rotation. I have found that this is the norm for this dealership. On this day there were only 2 customers in the waiting room. Not busy! The other customer waited over two hours for just an oil change. More

I have been driving a Chevy for over 20 years! ! I have also only dealt with the Chevy side, this is a first for me on the Buick side of Gerry Lane. I have not had my truck a full month and I have ! I have also only dealt with the Chevy side, this is a first for me on the Buick side of Gerry Lane. I have not had my truck a full month and I have had nothing but one issue after another. It's really unbelievable!! Warranty... for what? Nothing is covered!! My battery is dead... "Oh we don't cover a battery, it will be $250!", says Haley in service. I just ASSUMED all maintenance would have been taken care of before I drove my truck off the lot, my oil life was on 22%!! I took off from work to get what I thought would be a simple oil change, instead, it was an all-day waiting game! not only was it all day but it was a big oily mess in my driveway! took it back a week later my truck is leaking oil, "Oh ma'am where did you get your oil changed", Anthony in service asked! I tried not to yell... "It was done here at Gerry Lane Buick!" He told me the filter was loose and they cleaned it and tightened it. I asked him if it shoud be replaced since oil was all over it, he said oh no just cleaned! so I'm sure I'll have another problem soon. Not to mention I had a flat and could not get the tire off because I was not give a lug lock!! These are just a few of the nightmares I have experienced, but I hope they end before Halloween! More

Service Department ran with MUSCLE and Threatening Demeanor. SO SAD … Look 👀 at pic below and please read my comment so you won’t GET THE GOTHCA marker.On this date 6/9/2022 I took my vehicle in for Demeanor. SO SAD … Look 👀 at pic below and please read my comment so you won’t GET THE GOTHCA marker.On this date 6/9/2022 I took my vehicle in for warranty work after my personal mechanic and GMC corporation advise me it was a warranty issue and to save money, I schedule a appointment and here’s where the Drama with service department starts. Appointment was made online and explained to Service Consultant RYAN DREW my issue and he looked like online appointments wasn’t honor here afterwards I explained issue and he said this is a Service Manager decision to fix or not honor warranty. **WOW.** So 20 minutes later here comes the bully bulldog Service Manager CLINT SMITH who attempted to control the conversation as I explained the problem. He was rude and didn’t even look at my vehicle to inspect the problem . Just took it to back and the reason I know this is because I walked behind building to make a phone call. I was waiting 2 hours so I told service consultant I would leave vehicle and come another day to pick it up. He stated he didn’t know what was going on with my vehicle so another **WOW** factor. PLEASE BE ADVISE THE SERVICE MANAGER *** CLINT SMITH*** AT THIS DEALERSHIP ATTEMPTS TO TAKE ADVANTAGE OF CUSTOMERS. He refused to make eye contact and said because my GMC was make in Canada and some more bull stuff my warranty wasn’t good but corporation and my personal mechanic read it and it’s good until 2024 and vehicle only has 32000 miles and then the bully intimidator service manager came out after I got my vehicle and Stared me down as I got in my car like get out of here and never come back.. I have reported this to GMC corporation and waiting on conversation with General Manager Craig Azar . It warranty work is covered don’t be intimidated by people like Service Manager CLINT SMITH . No reason for negative whenever you’re a consumer. Services: Auto maintenance, General repairs & maintenance More

Very professional staff and experience. Answered all questions or concerns I had at the time of my appointment Answered all questions or concerns I had at the time of my appointment More

have never been disappointed AND HAD MY GMC SINCE 2019 . STAFF IS VERY FRIENDLY AND COURTESY. STAFF IS VERY FRIENDLY AND COURTESY. More

Salesman and dealership made concessions to assure I was satisfied with my new vehicle. I am very pleased with my 2021 Essence Envision. satisfied with my new vehicle. I am very pleased with my 2021 Essence Envision. More

Always fast and efficient in getting vehicle in and out. Courtesy is always given by staff. Courtesy is always given by staff. More

Gerry Lane is usually pretty efficient, but a tire installation took from 630am to 130pm which is not very acceptable. I still gave them a four star due to past performance. installation took from 630am to 130pm which is not very acceptable. I still gave them a four star due to past performance. More

I have always been pleased with the dealership but I will say I won’t go back on a Monday. I had an appointment and it still took 3 hours for an oil change say I won’t go back on a Monday. I had an appointment and it still took 3 hours for an oil change More