Gerry Lane Buick-Gmc Truck

My salesman Ricardo Muniz took the time to listen to my needs and provided excellent service. He took me to my dream car and explained all of the functions and answered my questions. He was very insightfu needs and provided excellent service. He took me to my dream car and explained all of the functions and answered my questions. He was very insightful and knowledgeable about the functionality of the vehicle and financial process. I was able to leave the lot with my car the same day. More

on Aug. 28th. I came to your dealership to have a new Battery installed. Five days later the battery was dead,so i returned to your service dept. the servi 28th. I came to your dealership to have a new Battery installed. Five days later the battery was dead,so i returned to your service dept. the service advisor said some thing was pulling the battery down and they would have to go over the electric system to find it. when I picked up my car the next day they said it was a battery cable that was not tight. however the radio, back up camera, and CD player did not work. So i went back again and my car three days. and they were unable to find what was wrong.so I took my car to David's car Stereo and he said that the interface system was burner out It cost me $404.50 to repair it. your service dept. will not take the responsibility for it. Waiting for your reply. Carl Jarratt (225) 926-0428 cedarstick1@juno.com. More

Very nice atmosphere but needs more automotive technicians .need to give more discount to loyal customers at the price things are today technicians .need to give more discount to loyal customers at the price things are today More

After bring my vehicle to the GM dealer, I went to pick the vehicle up. I was not there long, but it appears to me that GM is only concerned with money and not customer satisfaction. I have had transmissio the vehicle up. I was not there long, but it appears to me that GM is only concerned with money and not customer satisfaction. I have had transmission work done on this vehicle (2018 GMC Sierra 1500, vin 3GTU2PEC3JG542830) several times now and it's still not fixed properly. Also, the Waiver of Redhibition Warranty and Righsts was NOT disclosed to me before or after I signed and paid for the service. However, after reading the waiver when I got home, it was abundantly clear to me that GMC is not interested in customer service and is only interested in deceiving the customer and committing a robbery on us. Very disappointing. Will I buy another GM, yeah probably so, but with great disappointment. (The bill came out to over $2200, but I don't even know how it was calculated since GM paid close to $200.00 which left me with a bill of $1600.00. Apparently, there were other fees that I did not know about) SHAME SHAME SHAME More

From my sales person Tony Russ to management like Jimmy Gordon and Keioike Nutter my buying experience was a breeze! They all did everything to make it stress free. Mr. Guthrie was very thorough with my fi Gordon and Keioike Nutter my buying experience was a breeze! They all did everything to make it stress free. Mr. Guthrie was very thorough with my finance paperwork and made sure I understood everything before signing. I definitely recommend Gerry Lane and their staff! More

The entire staff that worked with me to purchase my new truck are outstanding. That starts with the salesman, the paperwork personnel down to the delivery driver. truck are outstanding. That starts with the salesman, the paperwork personnel down to the delivery driver. More

Salesman was very helpful and friendly and his manager. I had a 2017 Encore gave me so many issues and I was able to get another vehicle. I had a 2017 Encore gave me so many issues and I was able to get another vehicle. More

I have a 2017 Silverado truck I understand it has a recall on the air bags. The truck makes a ding ding noice and says service air bag. What do I need to do to have it checked out recall on the air bags. The truck makes a ding ding noice and says service air bag. What do I need to do to have it checked out More

Great service. They treat you like you are their only customer. That is why I will continue buying my cars there. Been a customer for 25 years. They treat you like you are their only customer. That is why I will continue buying my cars there. Been a customer for 25 years. More

IT WAS GREAT YOUR PEOPLE LETS ME KNOW WHAT WAS GOING ON AND WHEN PARTS WERE HERE AND WHEN THE WORK COULD BE DONE AND WHEN PARTS WERE HERE AND WHEN THE WORK COULD BE DONE More