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Germain VW of Columbus
Columbus, OH
121 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 121 reviews
May 10, 2015
They found exactly what I was looking for After giving a sales person at MAG three months to find a new VW matching my description, I walked out of their offices frustrated after they told me After giving a sales person at MAG three months to find a new VW matching my description, I walked out of their offices frustrated after they told me they had found my car and then tried me to get me to purchase something else once I got to their office. I called Hatfield to see if I would have better luck and within 4 hours Clayton found me exactly what I was looking for, on a train heading to the Midwest. Two days later they had found a way to get the car to their dealership and I came into their office. Everyone there was friendly, professional, and took time to explain next steps (I've never purchased a car 'in transit' before). What a difference from my experience at MAG! If you want a dealership that will help you find what you really want and not push you to accept something from their existing inventory, head to Hatfield. More
by Heidi
Employees Worked With
Clayton Hill
April 27, 2015
BEWARE OF THE SERVICE DEPARTMENT! Had I gone with their "expert" mechanic recommendations, I would be $5,000+ in repairs that would not have fixed the problem. Because I questioned for Had I gone with their "expert" mechanic recommendations, I would be $5,000+ in repairs that would not have fixed the problem. Because I questioned for weeks what they said they thought "might" be the problem and pushed for more definitive answers, they finally found a frayed wire as the culprit. Still ended up paying $457 for a wire and a car wash. Kind of like getting a hip replacement for an ingrown toenail. Their policy appears to be starting with the most expensive approach. Columbus Ohio folks beware of Hatfield VW! More
by Marcy Gifford
Employees Worked With
Nathan, Mark, Larry
April 20, 2015
Great experience I have shopped at many dealerships and can not stand a pushy sales person. This place is amazing, knowledgeable staff and so easy to deal with. Buying I have shopped at many dealerships and can not stand a pushy sales person. This place is amazing, knowledgeable staff and so easy to deal with. Buying a new car can be stressful, but Adam made it so nice and stress free. I will definitely shop here in the future. More
by angieg325
Employees Worked With
Adam, Glenn, Jimmy
April 07, 2015
best experience ever buying a new car where do I begin. there are not enough words to describe the experience my wife and I received from Seth Jimmy and Ron.they went way beyond the custom where do I begin. there are not enough words to describe the experience my wife and I received from Seth Jimmy and Ron.they went way beyond the customer service standards that we felt we would receive as soon as we walked in the door. a very warm and inviting environment no pressure just outstanding service from people of integrity. I would highly recommend their dealership Hatfield Volkswagen to anyone who reads this article. the honesty and integrity of these three gentleman far outweighs the experience that we received. Thank you to Jimmy Seth and Ron. you treated my wife with so much respect and made her feel so comfortable with the experience you gave us. We bought a Volkswagen Routan and a Mazda 3. those cars looked like they just came off of the showroom floor. can't begin to tell you how much it meant to us to not only receive exactly what we wanted but when we dealt with Jimmy who is the finance manager he only wanted us to pay for what we really needed and did not try to pressure us at all for anything else. Try going any where else to any other dealership and I guarantee you will not receive the treatment that we received from Hatfield Volkswagen. More
by storm031170
Employees Worked With
Seth, Ron, and Jimmy
April 02, 2015
Good value There was no sales pressure. Salesman offered the lowest price of any other dealers out there the first time. Very happy with the whole experience. There was no sales pressure. Salesman offered the lowest price of any other dealers out there the first time. Very happy with the whole experience. More
by geoff
Employees Worked With
Glen Worley
March 28, 2015
First time car buyer! My experience at Hatfield Volkswagen was amazing! Everyone there was so friendly and nice. They all made me feel very comfortable. I really enjoyed my My experience at Hatfield Volkswagen was amazing! Everyone there was so friendly and nice. They all made me feel very comfortable. I really enjoyed my salesman Jeromy Searls he was very kind and so helpful. Also the finance guy Jimmy was pretty cool. I love my new Jetta!! More
by Natalie
Employees Worked With
Jeromy Searls
March 25, 2015
Went beyond for me I needed a vehicle badly. I am a single mother and the team at Hatfield Volkswagen did everything they could to find a car I could fit into my budget. I needed a vehicle badly. I am a single mother and the team at Hatfield Volkswagen did everything they could to find a car I could fit into my budget. The sales associate, Jeromy Searls was the kindest person I have ever dealt with in auto sales. And Jimmy in finance was also the same. He did his best to find a car that fit my budget. I will be forever grateful for everything they did for me and my children. More
by Mandy74
Employees Worked With
Jeromy Searls
February 05, 2015
BY FAR THE WORST PLACE EVER!!! DO NOT TAKE YOUR CAR IN FOR SERVICE, THEY WILL NOT FIX IT AND WILL CHARGE A LOT! WORST DEALERSHIP EVER!!! BUT SOMEWHERE ELSE!!! SERVICE NEVER CALLS DO NOT TAKE YOUR CAR IN FOR SERVICE, THEY WILL NOT FIX IT AND WILL CHARGE A LOT! WORST DEALERSHIP EVER!!! BUT SOMEWHERE ELSE!!! SERVICE NEVER CALLS BACK! THEY DONT CALL WHEN CAR IS READY! WHEN PARTS ARRIVED! THEY GIVE YOU SH** FOR YOUR TRADE IN! More
by Unknown
Employees Worked With
BEN
December 18, 2014
one of my best experiences at a dealership went out to Hatfield Volkswagen to purchase a new car for my wife I was greeted by Jim hedges one of the nicest and down to earth salesmen I have ever went out to Hatfield Volkswagen to purchase a new car for my wife I was greeted by Jim hedges one of the nicest and down to earth salesmen I have ever met he doesn't force you into something you don't like he helps you get what you want I would definitely recommend this salesmen to anybody looking for a new or used car really nice environment a bunch of good group of people to work withI will also like to say thanks More
by Brian
Employees Worked With
Jim hedges
November 03, 2014
Just new tires "JUST TIRES" how could that go wrong! VW had a tire sale and although I have never purchased new tires at a dealership before, what could go wrong. Well how about when you go to pick up VW had a tire sale and although I have never purchased new tires at a dealership before, what could go wrong. Well how about when you go to pick up the car you look and go, those are not new tires! O yea they had great tread on them but they where not new! They were a dark grey color (uv washed out ) very dirty and the nubs found on new tires were worn off. Also on the front two there was as slight wear pattern in the outside tread. Asked for service manager to come look at the tires and he just keep saying that they are new because they don't sell used tires. He was so sure of himself he took me to the parts area to show me they only had new tires. I said yes they are new tires look at them, they are ALL dark black with new sticky rubber treads, and ALL had the casting nubs sticking out and release agent. He refused to touch the any of the rack of new tires to see my point or compare these tires with those they put on my wife's pampered Jetta. I was pulling my hair out. How could I be having this fight over just buying new tires!!!! I have purchased new tires dozens of times (I'm a 57 year old car nut) and never once even thought of having a problem. After much fit throwing he said he would order new tires and replace them but it would have to be the next day. WELL the next day I call and am told the car is not done because the 2 tires they have ordered as a COURTESY for me are not in. "TWO tires" as a "COURTESY" are you kidding me. This blew the lid of....I ask to have my old tires put back on. This so called service manager tried to tell me they disable the tires after they remove them. "DISABLE" do you think I'm an idiot! Just put my tires back on my car. Well low and behold they did have my tires and can you believe it they are not disabled. PLEASE do yourself a favor and do not use STEALERSHIPS for anything!!!! TIRES INCLUDED! More
by gman17
Employees Worked With
Haag
