Germain VW of Columbus

Replaced A/C Line on VW Jetta Sales advisor Chris Alexander was great to work with. He was understanding in making sure my auto would be repaired correctly at a timely matter. Mr. Sales advisor Chris Alexander was great to work with. He was understanding in making sure my auto would be repaired correctly at a timely matter. Mr. Alexander also explained and informed me about every detail of my vehicle. More

Exceptional dealership Incredibly pleased with not only the purchase of our vehicle but also with the dealership (Hatfield VW). Everyone was so fantastic to work with. Certa Incredibly pleased with not only the purchase of our vehicle but also with the dealership (Hatfield VW). Everyone was so fantastic to work with. Certainly made buying a car a painless prodcedure! More

Best dealership Adam and Matt are the absolute best. Great team!! Thanks guys!! Will definitely continue to come back to Hatfield. And you two are the reason Adam and Matt are the absolute best. Great team!! Thanks guys!! Will definitely continue to come back to Hatfield. And you two are the reason More

Great experience replacing my car that was totalled I found a car online at Hatfield VW that I wanted to look at and possible purchase, through the Edmunds website. I submitted an inquiry and was contac I found a car online at Hatfield VW that I wanted to look at and possible purchase, through the Edmunds website. I submitted an inquiry and was contacted almost immediately to set up an appointment. From the time we parked in the lot, everyone was very friendly, helpful and personable. We test drove the VW Beetle that I was interested in. Seth took the time to go through all the features and how they worked and to answer my questions. We discovered that the horn wasn't working at this time. Since the Service Department was closed for the day, Seth offered to deliver the car to my home after it was taken care of the next day. Wonderful service. Clayton was the man who wrote up all the paperwork. He explained all the additional options I could choose in terms of added warranties, etc. without being pushy or treating me like maybe I didn't know what I was doing. All in all a great experience. And I got a very good deal on the car. More

Chris the service tech I will never take my car out of warranty to Hatfield vw ,when Chris the service tech tried to rip me off ....FRAUD when my car was covered due to an e I will never take my car out of warranty to Hatfield vw ,when Chris the service tech tried to rip me off ....FRAUD when my car was covered due to an extended warranty on the fuel pump .to the tune of 8000 dollars ,yes 8000 dollars that Chris tried to make me pay for as he knows car must b running for the buyback claiming contaminated fuel --- when he NEVER tested .Mike the service manager was fantastic once it reached him after my car sat for 4 weeks and made it right and Sean my sales rep fantastic also ...but Chris the rip off mechanic I have words for ... unsuitable to print ... if that was my 80'year old mom he would of took her too the cleaners as the mechanic does not make as much when warranty work is performed and he is a storyteller... read into that anyway you want ..as I told Chris on my way out that Einstein had a quote that you don't have to remember anything if u just tell the truth More

Professional and Thorough I had a number of questions about the state of my vehicle and I felt all my questions were thoroughly investigated and answered. Also the dealership I had a number of questions about the state of my vehicle and I felt all my questions were thoroughly investigated and answered. Also the dealership was very friendly, providing coffee and a ride across the highway over to Wendy's for lunch while I waited! More

Purchase of VW 2017 Touareg Great service from David Your salesman! Knowledgeable and accommodating. An excellent choice will return to this dealer shop for another purchase. Great service from David Your salesman! Knowledgeable and accommodating. An excellent choice will return to this dealer shop for another purchase. Also, the dealership was extremely friendly and quite clean. Restrooms were impeccable. More

Great Customer Service and Experience I probably dread going to an auto dealer more than the dentist. The customer service and overall experience was fantastic. Very professional and knowl I probably dread going to an auto dealer more than the dentist. The customer service and overall experience was fantastic. Very professional and knowledgeable about their product. I love my Passat! More

Great Experience Sales and business manager were very efficient and professional. Glen was very helpful in answering our questions and when he did not know an answer, Sales and business manager were very efficient and professional. Glen was very helpful in answering our questions and when he did not know an answer, found someone who was an "expert." My husband and I appreciated being treated kindly and that our time was as important as theirs. More