Germain VW of Columbus

Great Customer Service and Experience I probably dread going to an auto dealer more than the dentist. The customer service and overall experience was fantastic. Very professional and knowl I probably dread going to an auto dealer more than the dentist. The customer service and overall experience was fantastic. Very professional and knowledgeable about their product. I love my Passat! More

Great Experience Sales and business manager were very efficient and professional. Glen was very helpful in answering our questions and when he did not know an answer, Sales and business manager were very efficient and professional. Glen was very helpful in answering our questions and when he did not know an answer, found someone who was an "expert." My husband and I appreciated being treated kindly and that our time was as important as theirs. More

They found exactly what I was looking for After giving a sales person at MAG three months to find a new VW matching my description, I walked out of their offices frustrated after they told me After giving a sales person at MAG three months to find a new VW matching my description, I walked out of their offices frustrated after they told me they had found my car and then tried me to get me to purchase something else once I got to their office. I called Hatfield to see if I would have better luck and within 4 hours Clayton found me exactly what I was looking for, on a train heading to the Midwest. Two days later they had found a way to get the car to their dealership and I came into their office. Everyone there was friendly, professional, and took time to explain next steps (I've never purchased a car 'in transit' before). What a difference from my experience at MAG! If you want a dealership that will help you find what you really want and not push you to accept something from their existing inventory, head to Hatfield. More

Great experience I have shopped at many dealerships and can not stand a pushy sales person. This place is amazing, knowledgeable staff and so easy to deal with. Buying I have shopped at many dealerships and can not stand a pushy sales person. This place is amazing, knowledgeable staff and so easy to deal with. Buying a new car can be stressful, but Adam made it so nice and stress free. I will definitely shop here in the future. More

best experience ever buying a new car where do I begin. there are not enough words to describe the experience my wife and I received from Seth Jimmy and Ron.they went way beyond the custom where do I begin. there are not enough words to describe the experience my wife and I received from Seth Jimmy and Ron.they went way beyond the customer service standards that we felt we would receive as soon as we walked in the door. a very warm and inviting environment no pressure just outstanding service from people of integrity. I would highly recommend their dealership Hatfield Volkswagen to anyone who reads this article. the honesty and integrity of these three gentleman far outweighs the experience that we received. Thank you to Jimmy Seth and Ron. you treated my wife with so much respect and made her feel so comfortable with the experience you gave us. We bought a Volkswagen Routan and a Mazda 3. those cars looked like they just came off of the showroom floor. can't begin to tell you how much it meant to us to not only receive exactly what we wanted but when we dealt with Jimmy who is the finance manager he only wanted us to pay for what we really needed and did not try to pressure us at all for anything else. Try going any where else to any other dealership and I guarantee you will not receive the treatment that we received from Hatfield Volkswagen. More

Good value There was no sales pressure. Salesman offered the lowest price of any other dealers out there the first time. Very happy with the whole experience. There was no sales pressure. Salesman offered the lowest price of any other dealers out there the first time. Very happy with the whole experience. More

First time car buyer! My experience at Hatfield Volkswagen was amazing! Everyone there was so friendly and nice. They all made me feel very comfortable. I really enjoyed my My experience at Hatfield Volkswagen was amazing! Everyone there was so friendly and nice. They all made me feel very comfortable. I really enjoyed my salesman Jeromy Searls he was very kind and so helpful. Also the finance guy Jimmy was pretty cool. I love my new Jetta!! More

Went beyond for me I needed a vehicle badly. I am a single mother and the team at Hatfield Volkswagen did everything they could to find a car I could fit into my budget. I needed a vehicle badly. I am a single mother and the team at Hatfield Volkswagen did everything they could to find a car I could fit into my budget. The sales associate, Jeromy Searls was the kindest person I have ever dealt with in auto sales. And Jimmy in finance was also the same. He did his best to find a car that fit my budget. I will be forever grateful for everything they did for me and my children. More