Germain VW of Columbus
Columbus, OH
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While we didn’t expect to spend the WHOLE Memorial Day afternoon there, it was a really good day. Our overall experience was very pleasant despite the obvious hustle and bustle there. The day was a lot bu afternoon there, it was a really good day. Our overall experience was very pleasant despite the obvious hustle and bustle there. The day was a lot busier than they expected to be so they were a little short handed. But that didn’t cause the staff who were there to be anything less than kind, courteous, accommodating and friendly. First, Jordan was extremely helpful and generous with her time in keeping me apprised of the availability of the car I had my eye on four days before I was able to visit the showroom. When we arrived we were introduced to our wonderful salesman, Chris, who was just the best car salesman I have ever had the pleasure of meeting and working with. So friendly, helpful, and also very generous with his time and efforts to assure we were taken care of in the best manner possible from the very beginning of the sales process to driving away with my new car. Our finance manager, Derek, was also the best we’ve ever worked with too. Extremely friendly, helpful and thorough, making sure we had a full understanding of what we were getting into and signing. He explained all of the details, options and policies perfectly. All of them were so very nice. Even the peopke we didn’t work with. These are the kinds of people I would always want to keep in mind throughout my Volkswagen driving days. People we can rely on and trust for the best service possible. So, from my husband and I, we say “Thank you very much!” again for taking such excellent care of us during our visit there. More
Extremely disappointed with our experience at Germain VW in Columbus. We traveled all the way from Cincinnati after thorough discussions and even a FaceTime inspection on a Used Atlas with Jacob. Once we ar in Columbus. We traveled all the way from Cincinnati after thorough discussions and even a FaceTime inspection on a Used Atlas with Jacob. Once we arrived we found hail damage on the car, which was never disclosed. The GM Adam & Sales Manager Derek refused to fairly negotiate or even acknowledge their mistake. They stated “they would rather whole sale the vehicle and get their money back then to reduce the price or repair the damage.” Their poor customer service and lack of compassion is something we’ve never experienced for. We left feeling misled and frustrated that they wasted our time. More
This was the third vw we bought here and every time it was an awesome experience. We plan on buying more there in the future. Thanks Nick for the great experience. was an awesome experience. We plan on buying more there in the future. Thanks Nick for the great experience. More
I recently moved to Ohio and took my Passat to Nick for a service. He reviewed all my records and set up the appropriate service. It was a big one so I was there most of the day. He was very helpful, thoroug service. He reviewed all my records and set up the appropriate service. It was a big one so I was there most of the day. He was very helpful, thorough and kept me informed including something that came up and needed to be replaced. Germain and VW are lucky to have him and I will certainly use him for all my future service needs. More
Explained service clearly. Friendly and welcoming to dealership. Reviewed service needed for my car’s mileage and asked if I had questions. Friendly and welcoming to dealership. Reviewed service needed for my car’s mileage and asked if I had questions. More
I currently drive past 2 other VW dealerships to come here. Extremely clean, very friendly staff. Nicholas in service was very open about what was going on with my car, giving me recommendations but neve here. Extremely clean, very friendly staff. Nicholas in service was very open about what was going on with my car, giving me recommendations but never pushing. Nick in Sales remembered my name even though I wasn’t his client! He even started chatting with me about the Mk8 golf R knowing I had the previous gen. Couldn’t recommend highly enough More
I was very pleased with the response of service in dealing with my concern of a possible vehicle problem. The personnel, who gave me their time and effort in the solution are a credit to your dealersh dealing with my concern of a possible vehicle problem. The personnel, who gave me their time and effort in the solution are a credit to your dealership. Service Personified! Keep up the good work. More